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At a glance

Here's how to redeem your miles

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You can redeem your miles in our world of awards as soon as you have earned 3,000 award miles. For example, discover exclusive items in the Lufthansa WorldShop or book a hotel or rental car. Alternatively, continue to earn miles and you can take off with a flight award from 15,000 award miles.

Read on for important information about redeeming miles, details of where you can spend your miles, and a step-by-step guide to getting your dream award. 

Redeem miles for flight awards and upgrades2

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You can use the award miles you have earned for a flight award. Select your dream destination and redeem your miles when you book. Or treat yourself to an upgrade to a higher booking class. Lean back and enjoy your flight.

It works like this

1.

Select your flight award on our website or in our app.
2.

Book your flight award and redeem your award miles.
3.

Enjoy your flight award.

Offset your CO2 footprint with miles

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You can use your miles to protect the climate in our app. Simply offset your flight-based CO2 footprint by donating miles to “myclimate” or for sustainable aviation fuel (SAF).

It works like this

1.

Open the app and enter your login details.
2.

Go to “Latest” at the top, then select “My Challenge” and open “mindfulflyer”.
3.

Click on “Offset flights” and select one or all of your flights.
4.

Choose how to offset your CO2 footprint, select the use of award miles, then confirm the payment.
5.

You will receive a virtual badge that you can share on social media to motivate others to join in.

Redeem miles on your travels

Man with suitcase and smartphone enters hotel

Treat yourself to a dream holiday by redeeming your award miles for a rental car or hotel with our partner companies. Go to the Redeem miles section and look for an offer that suits you from a hotel or rental car partner and make even more of your trip.

It works like this

1.

Choose your travel partner on our website or in our app. You will be forwarded directly to the partner website of your choice.
2.

Book your hotel or rental car offer and use your award miles.
3.

Enjoy your dream award.

You can get an even better deal if you book via our partner Hotels & Cars by Points.

It works like this with Hotels & Cars by Points

1.

Open the Hotels & Cars by Points portal on our website. You will be taken straight to the deals.
2.

Choose your offer. You can use your award miles for the whole amount or part of it.
3.

Enjoy your dream award.
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Use your award miles to support the aid projects of help alliance, the Lufthansa Group's charitable organisation. Donate your miles to help provide schooling for children in Africa and India or medical care for families, for example.

It works like this

1.

Select the project on our website to which you wish to donate your award miles.
2.

Log in with your service card number and enter the number of miles you wish to donate.
3.

Your donation will go straight to the project of your choice through help alliance.

Spend miles everywhere when you pay with our credit card

man outside buying food with credit card

As the holder of a Miles & More Credit Card, you can use MilesPay in our Miles & More app to redeem your award miles wherever Mastercard is accepted. Whether it’s in a café, at the weekly market, or online: with MilesPay and the Miles & More Credit Card, you have almost unlimited opportunities to redeem your miles.

It works like this

1.

Open MilesPay under “More” in our app, and register your Miles & More Credit Card once only.
2.

Select the mileage amount, and activate MilesPay.
3.

Pay with your Miles & More Credit Card within 15 minutes at the cash desk or online.

Spend miles for Gift Cards

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With a Gift Card you can treat yourself or someone else. From as little as 3,000 miles, there are offers from numerous companies on the portal of our partner GIFT CARDS BY cadooz. This is how to make your dreams come true.

It works like this

1.

Open the Gift Cards section on our website. You will be redirected to our partner GIFT CARDS BY cadooz.

2.

Select a Gift Card and the mileage amount from the offers. Add the Gift Card to your shopping basket.
3.

Look forward to your Gift Card award.

Redeem miles in the Lufthansa WorldShop

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You can pay for any of the products in the Lufthansa WorldShop with award miles. Here you will find an extensive range of handy travel accessories, high-quality electronics, home-ware and sports equipment, fashion, cosmetics and much more. On top of all this, there are exclusive aviation products that can only be found in the Lufthansa WorldShop.

It works like this

1.

Select your dream award at worldshop.eu or in one of our WorldShop stores at the airport.
2.

You can use your award miles for the whole amount or part of it (Cash & Miles).
3.

Enjoy your dream award.

Spend miles for your event award

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With an event award, you can enjoy exceptional experiences in the arts, cultural, sporting and culinary sectors that are available to you exclusively with Miles & More.

It works like this

1.

Select your event award on our website, click on “Enquire now” and complete the booking form. Your request will be checked against the limited number of places available.
2.

If your request is successful, you will receive your booking confirmation, including all the information, within a few days. You will receive your tickets at the event.

3.

Enjoy your dream event.

Spend miles for great entertainment

man with tablet on couch

Use your award miles for magazines, newspapers, films and audio books. You can find daily news and great entertainment in our partner portal MEDIA-SHOP powered by Connectare.

It works like this

1.

Select our partner portal MEDIA-SHOP powered by Connectare and register using your service card number.
2.

Choose your offer. You can use your award miles for the full amount or part of it.
3.

Enjoy your dream award.

Services

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Help & Contact

Our Miles & More Service Team is here for you
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Miles & More app

Download our app for Android or Apple
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Here's how to earn miles

Find out how and where you can earn miles
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Miles & More service card

All the benefits of your service card at a glance in our app
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Retroactive credits

Have your miles credited up to six months after your flight

Further information about redeeming miles

How long are my Miles & More award miles valid for?

Award miles are valid for 36 months from the date of the activity. Unused miles expire at the end of the relevant quarter. We will inform you about mileage expiry in the following ways:

 

  • The miles that are due to expire at the end of the current quarter and at the end of the following quarter are shown in your online statement.
  • You will receive a summary of all the miles that are due to expire at the end of the current quarter approximately two months in advance in your online newsletter. You can subscribe to the newsletter here.

    Tip: an example as an illustration: you took a flight from Frankfurt to New York on 12.12.2021. The miles you earned for this flight will expire 36 months later at the end of the quarter, i.e. on 31.12.2024.

 

Protect your award miles from expiry

Can I also give miles as a gift?

With Miles & More, you can give miles as a gift. A transaction fee applies. Transfer or receive award miles with our partner Loylogic. You can find more detailed information under Transfer Miles.

 

You can also redeem miles from your own mileage account for awards then give the awards as a gift, or book flight awards for your family or friends.

 

Tip: if you wish to give miles to a good cause, we recommend using our mileage donation option. Simply select one of our charitable projects and donate an amount of your choice.

Where can I find the current Lufthansa WorldShop catalogue?

Browse through the current Lufthansa WorldShop awards catalogue. You can find this online as a PDF. This is where you will discover a wide range of merchandise awards that you can get from the Lufthansa WorldShop by using the award miles you have earned or via Cash & Miles (euros + miles).

How can I book a flight award?

The quickest way to get your flight award ticket is by booking online via the Miles & More website. Here you will find flight connections with almost all our airline partners which you can book straight away.

 

In addition, your Miles & More Service Team will, of course, be happy to help you make a reservation. If you wish to book over the phone, please have your PIN to hand for security purposes.

 

Tip: if you would like information about our wide range of flight award offers, just take a look at our helpful summary Benefits when you fly and travel.