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Information on cookies and similar technologies

This section provides you with information on how we use cookies and similar technologies at miles-and-more.com and is supplemental to our “Miles & More website, app & communications media” Data Protection Policy.

We use so-called cookies, local and session storage and web beacons to ensure that our service is as user-friendly as possible.

1. Cookies

 

A “cookie”  is a small text file which a web server (for example the www.miles-and-more.com web server), sends to your browser when you visit a website. It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, our webserver can recognise your terminal. Next time you visit the site or when you switch between functions requiring you to enter a password, the cookie can save you from re-inputting information. This is how cookies make it easier for you to use websites requiring user input.

 

We use:

 

  • “Session cookies”
    These expire at the end of the browser session and can capture your activities during the browser session. They are deleted when you finish your browser session.
  • “Permanent cookies”
    These are saved on your terminal between different browser sessions and are able to capture your settings or activities on multiple websites. These are deleted after a predefined period, which can vary according to the cookie. You can, however, delete the cookies at any time in your browser settings.
  • Session storage
    Comparable to the use of cookies. In this case, your data is stored in your browser. The data is deleted when you close your browser.
  • Local storage
    This is also comparable to the use of cookies. It permits the secure, long-term storage of the information contained. For further information, see “Local storage”.
 
Furthermore, we distinguish between the following categories of cookies:
 
  • Operationally necessary
    These cookies are absolutely necessary to operate the site and facilitate, for example, login, redeeming miles and security features. Furthermore, these types of cookies allow us to recognise whether you wish to remain logged in to your profile, so that you can access our services more quickly the next time you visit our website.
  • Statistics
    We collect anonymised data for the purpose of statistics and analysis, so that we can continue to improve our offers and our website. These cookies allow us, for example, to determine visitor numbers and the effect of certain pages of our website, as well as to optimise our content. We use Adobe Analytics for this purpose.
  • Personalisation
    These cookies are used to show you personalised content tailored to your interests. This makes it possible to present offers that are especially relevant to you.
 
You can set up your browser to accept or block cookies. Furthermore, you can set it up to delete all cookies at the end of a session or delete individual cookies manually. Please note that if you block or delete certain cookies, the functionalities of our website may be limited or no longer available. In this case, you will not be able to access your personal profile nor receive any content that is tailor-made for you.

It could be that your browser is also already set up to display an alert every time it accepts a cookie. This alert can be very annoying, as every single time a page is called up on our website, the identification cookie has to be sent again. Hence we recommend that you set up your browser to always allow cookies from www.miles-and-more.com. You can specify this setting for single websites on an individual basis.

You can find more information about the use of cookies and how to deactivate cookies at meine-cookies.org or youronlinechoices.com.

Cookies

Description Provider Purpose Duration of storage Category

mamcom_cl

MMG

This cookie remembers the language/country setting based on the location or the requested URL.

Session

Necessary

mamcom_cl_last

MMG

This cookie remembers the user’s last language/country setting.

1 year

Necessary

mamcom_resolvedcountryconflicts

MMG

Cookie that stores the requested decision when changing the country.

1 year

Necessary

mamcom_resolvedlanguageconflicts

MMG

Cookie that stores the requested decision when changing the language.

1 year

Necessary

mamcom_promo

MMG

This cookie recognises whether a participant has already registered for a promotion and thus enables the display of information that the registration has already been completed.

1 year

Necessary

mamcom_cookieusage

MMG

This cookie enables the "Cookie Usage Indicator" (cookie information bar) not to be displayed again after the user has closed it.

1 year

Necessary

STATInfo

MMG

This cookie (short term) defines end the status "authenticated" after login. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data.

30 minutes

Necessary

LTATInfo

MMG

This cookie (long term) defines end the status "authenticated" after login. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data.

30 days

Necessary

DWM_XSITECODE

Amadeus

The cookie determines which settings (e.g. texts, rules) should be used for the flight award booking.

Session

Necessary

um_jst

Amadeus

The cookie is used for the technical security of the current session during the flight award booking.

Session

Necessary

DG_HID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users.

1 month

Necessary

DG_IID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users

1 month

Necessary

DG_SID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users

1 year

Necessary

DG_UID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users

1 month

Necessary

DG_ZID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users

1 month

Necessary

DG_ZUID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users.

1 month

Necessary

D_PID

Distil

Cookie for differentiating between unwanted, automated access and legitimate, human users.

1 month

Necessary

ak_wfSession Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
ak_bmsc Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_sv Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_mi Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_sz Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 4 hours Necessary
_abck Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 1 year Necessary

visitor

Q.Two

This cookie is used to track whether you have been redirected through milesandmore.com to the Online Shopping partners.

30 days

Necessary

mamcom_consent_date

MMG

This cookie stores the date on which a user has consented to the cookie.

1 year

Necessary

mamcom_consent_choice

MMG

This cookie stores the cookie selection made by the user.

1 year

Necessary

s_ecid

Adobe Experience Cloud

This cookie serves as a reference ID for identifying unique visitors if the AMCV cookie has expired.

 

2 years

Necessary

AMCV_###@AdobeOrg

Example: see (1)

Adobe Experience Cloud

This cookie is used to identify a unique visitor.

2 years

Necessary

s_cc

Adobe Analytics

This cookie is set in order to determine whether the browser permits cookies.

Session

Necessary

s_sq

Adobe Analytics

This cookie contains information about the previous link the user clicked.

Session

Necessary

s_vi

Adobe Analytics

This cookie is used to identify a unique visitor, including a timestamp.

2 years

Necessary

s_vi_s

Adobe Analytics

This cookie is used to identify a unique visitor. 

1 hour

Necessary

s_vi_*

Adobe Analytics

This cookie is used to identify a unique visitor. 

2 years

Necessary

s_fid

Adobe Analytics

This cookie is used to identify a unique visitor, if the standard s_vi cookie is unavailable due to third-party cookie restrictions.

2 years

Necessary

s_getNewRepeat

Adobe Analytics

This cookie is used to determine a new or returning visitor.

 

1 month

Necessary

s_invisit

Adobe Analytics

This cookie is used to determine a new or returning  visitor as well as the corresponding number of visits.

Session

Necessary

s_ppv

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

Session

Necessary

s_ppvl

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

Session

Necessary

s_ppn

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

30 minutes

Necessary

s_tp

Adobe Analytics

This cookie is used to store information about the percentage of the displayed page that the user has loaded.

1 month

Necessary

s_vnum

Adobe Analytics

This cookie is used to record the user’s number of visits.

1 month

Necessary

eqsid_

Epoq

Analysis cookie for monitoring and evaluating website performance.

Session

Personalisation

mbox

Adobe Target

This cookie is used for A/B tests and for personalisation purposes.

1 year

Personalisation

1

name: AMCV_2F4160D5561546F97F000101%40AdobeOrg

2. Web beacons

Web beacons are small graphic files (also known as “tracking pixels”, “pixel tags” or “clear GIFs”), which may be contained in our websites, apps, applications and newsletters and are normally installed in conjunction with cookies. All of the above-mentioned information about cookies applies also to web beacons. So web beacons will not be installed if you have refused the use of the respective cookies.

3. Local storage

We use the so-called local storage functionality. This means that your data (master data, status data and programme data) is stored locally in the cache of your browser once you have logged in. Your data is deleted after you have closed the browser window until the next chosen login method. Providing you do not delete your browser’s cache, this information is retained and can be read the next time you access the website. By using local storage, we facilitate the correct display of your data when you are surfing our website without slowing the process unnecessarily or overloading the interfaces.

If you do not want local storage to be used, you can change your settings accordingly in your browser at any time. Please note that if you do so the functionalities of our website may be limited or no longer available. In particular, you will then not be able to access your personal profile.

Local Storage

Name Description Validity Category

ID

The object ID

Login session

Necessary

Date of birth

The date of birth

Login session

Necessary

Preferred language

The preferred language in the user data

Login session

Necessary

Academic title

The academic title of the visitor

Login session

Necessary

First name

The first name of the visitor

Login session

Necessary

Middle name

All middle names of the visitor

Login session

Necessary

Last name

The last name of the visitor

Login session

Necessary

Gender

The gender of the visitor

Login session

Necessary

Activity status

The activity status

Login session

Necessary

Name on card

The name which is displayed on the service card

Login session

Necessary

Name on ticket

The name which is printed on a flight ticket

Login session

Necessary

Personal data usage (PDU)

Consent to collect, store and use personal identifiable information

- Master data

- Transactional information

- Web tracking information

- Status information

Login session

Necessary

Behavioural permission (BP)

Permission to collect and use personal identifiable information of Lufthansa Group for commercial purposes

Login session

Necessary

Customer number

The customer number of the visitor

Login session

Necessary

LHCOM alias (username and password authentication)

The alias which has been created by the visitor during enrolment via username and password

Login session

Necessary

LH-ID alias (email address and password authentication)

The alias which was created when creating the LH-ID when enrolling via Lufthansa

Login session

Necessary

UCID

Identifier which is required to establish the link between the Miles & More account and the VERIMI account.

Login session

Necessary

Service card number FTL

The card number for the status FTL

Login session

Necessary

Service card number INST

The card number for the status INST

Login session

Necessary

Service card number SEN

The card number for status SEN

Login session

Necessary

Service card number HON

The card number for the status HON

Login session

Necessary

Choice branding

The branding according to choice brand logic

Login session

Necessary

Enrolment date

The date of the enrolment of the visitor

Login session

Necessary

Member status level

The status level of the visitor

Login session

Necessary

Status reason

The reason for the status of the visitor

Login session

Necessary

Enrolment source code

The enrolment source code the member has been enrolled with

Login session

Necessary

Primary card number (service card number and PIN authentication)

The value of the key primaryCardNumber in the member data

Login session

Necessary

Membership state

The state of the membership of the visitor

Login session

Necessary

poolOption

Mileage pooling option for the user.

Login session

Necessary

Award Miles

Awards Miles balance information

 

Login session

Necessary

Evouchers

E-vouchers balance information

Login session

Necessary

Status Miles

Status Miles balance information

Login session

Necessary

HON Circle Miles

HON Circle Miles balance information

Login session

Necessary

Flight Segments

Flight Segments balance information

Login session

Necessary

Select Miles

Select Miles balance information

Login session

Necessary

Missing amount of Status Miles to keep the status

Missing amount of Status Miles to keep the status

Login session

Necessary

Missing amount of Flight Segments to keep the status

Missing amount of Flight Segments to keep the status

Login session

Necessary

Missing amount of Status Miles to retrieve the higher status

Missing amount of Status Miles to retrieve the higher status

Login session

Necessary

Missing amount of Flight Segments to retrieve the higher status

Missing amount of Flight Segments to retrieve the higher status

Login session

Necessary

Fraud score

The fraud score which is checked for flight award booking

Login session

Necessary

Status stars

The amount of status stars

Login session

Necessary

Status star points

The amount of status star points

Login session

Necessary

Aquiring Partner

The aquiring partner of the visitor

Login session

Necessary

Enrolment Partner

The enrolment partner of the visitor

Login session

Necessary

Further Access Partner

The further access partner of the visitor

Login session

Necessary

Expiry date of current status

The date the current status expires

Login session

Necessary

Expected new status star date

The date the next status star is expected according to the status star points rate (extrapolation)

Login session

Necessary

Object ID for contactpoint

Contact point object ID

Login session

Necessary

Contactpoint usage

The usage of a contact point (PRIVATE in future only)

Login session

Necessary

Contactpoint channel

The channel of the contact point information

- Primary mobile number

- Landline number

- Fax number

- Post address

- Email address

Login session

Necessary

Confirmed date

The date the contact point has been confirmed the last time

Login session

Necessary

Region

The region of an address with channel POST

Login session

Necessary

Country

The country of an address with channel POST.

The country of residence of a visitor if "standard": true

Login session

Necessary

City

The city of an address with channel POST

Login session

Necessary

Street

The street of an address with channel POST

Login session

Necessary

addAddressLine

The additional address information of an address with channel POST

Login session

Necessary

postBox

The post box number of an address with channel POST

Login session

Necessary

Building

The building information of an address with channel POST

Login session

Necessary

Company

The company of an address with channel POST

Login session

Necessary

Zip code

The zip code of an address with channel POST

Login session

Necessary

Post box address

The post box indicator if a street or postbox is given for the address with channel POST

Login session

Necessary

Bounced

The indicator for a contact point whether the contact point is still valid

Login session

Necessary

Standard

The indicator for a contact point whether it is the primary contact point

- Primary email address

- Primary mobile phone number

- Primary post address

Login session

Necessary

Email address

The email address of a contact point with channel EMAIL

Login session

Necessary

International dialing prefix

The international dialing prefix of a contact point with channel

- MOBILE

- PHONE

- FAX

Login session

Necessary

Area code

The area code of a contact point with channel

- MOBILE

- PHONE

- FAX

Login session

Necessary

Number

The number of a contact point with channel

- MOBILE

- PHONE

- FAX

Login session

Necessary

Preferred departure airport

The preferred departure airport

Login session

Necessary

Mobile boarding pass preference

The preferred mobile boarding pass option

Login session

Necessary

Subprograms

All active and inactive subprograms of a visitor

Login session

Necessary

Subscriptions

All subscriptions of the visitor

Login session

Necessary

Permissions

All permissions of the visitor

Login session

Necessary

Singular Permissions

All singular permissions of the visitor

Login session

Necessary

Expiration Award Miles

The expiry information on Award Miles

Login session

Necessary

Expiration Evouchers

The expiry information on E-vouchers

Login session

Necessary

Requalification flag

The requalification flag

Login session

Necessary

Remaining miles

The remaining miles required for AC requests

Login session

Necessary

Tool pages

The data which is stored to provide the country and language dependent functionality of recently used tools

Login session

Necessary

Benefit code

The benefit code identifying the benefit

Login session

Necessary

Benefit fulfillment type

The type of the benefit:

- OUTBOUND

- PROGRAMME CURRENCY INCENTIVE

- CURRENCY EXCHANGE

- PARTNER CARD

- INDIVIDUAL

Login session

Necessary

Benefit status

The status of the benefit:

- OPTION

- SELECTED

- PROSPECT

 

Login session

Necessary

Benefit threshold

The threshold the benefit changes from status PROSPECT to OPTION if not already SELECTED.

 

Login session

Necessary

Benefit expiry date

The expiry date of a benefit with status OPTION

 

Login session

Necessary

Benefit maximum exchange value

The maximum exchange value for a benefit with type CURRENCY EXCHANGE

 

Login session

Necessary

Benefit selected date

The date the benefit has been selected by the visitor

 

Login session

Necessary

Benefit mileage exchange ratio

The possible exchange ratios for a benefit with type CURRENCY EXCHANGE

Login session

Necessary

Update intervals

Timestamps of the last update of data in local storage

Login session

Necessary

Inbox related information

Information about documents stored in the inbox: date, amount of documents, number, ID, subject, topic, expiry date, read/unread, source)

Login session

Necessary

Authentication: CSRF_TOKEN

Any state changing operation requires this secure random token to prevent CSRF attacks.

Login session

Necessary

Authentication: KEY_CUSTOMER_ID

Returned by the authentication call and stored for further API calls.

Login session

Necessary

Authentication: KEY_LOGIN_TYPE

Stores the last used login type.

Persistent

Necessary

mamcomreferrer

Required for storing the original history context before changing country and/or language.

Login session

Necessary

mamcombacklinkisfallbackpage

Required for storing when the current selection of country and/or language goes back to the fallback page.

Login session

Necessary

Permission Layer timestamp

Stores the date of the layer for a permission migration or permission maximisation was displayed to the visitor.

Login session

Necessary

Session Storage

Name

Description

Validity

Category

Retro response data

Covers the retro credit status and amount and is required to display the retro response on the retro credit Thank You-page.

Session

Necessary

Reference Number

The retro credit thank you page requires the session storage parameter "requid" to display the reference number. 

Session

Necessary

4. Legal bases

The legal basis for the use of operationally relevant cookies is Art. 6(1) b) GDPR (performance of contract and pre-contractual measures), and the legal basis for the use of cookies for analysis or marketing purposes, as well as for the use of web beacons and local storage, is Art. 6(1) f) GDPR (legitimate interest). In the case of web beacons, the company’s interest in cookies lies in statistical usage and personalisation purposes in the ongoing development and relevance of the website and programme. In the use of local storage, the company’s interest in cookies lies in speeding up processes and avoiding system overload. 

 

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