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Protect your account

Two-factor authentication provides maximum protection for sensitive processes such as changing your personal data, PIN or password. Since your mobile phone number is used as the second factor, you must register it for this purpose.

Secure account with two-factor authentication

Your information is personal and confidential. That’s why we want to protect you as well as possible from unauthorised access.

Our recommendation: set up the new two-factor authentication. It allows you to ensure that only you can access your account.

Improve the security of your miles and data

Switch from two-factor authentication via text message to two-factor authentication via authenticator app. This will give you greater protection against unauthorised access to your account (e.g. to your miles, Points, login details and personal data).

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Protect your account with two-factor authentication by app:

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Name and date of birth

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Protect your account with two-factor authentication by app:

Good choice. Enhanced protection for your miles and data with two-factor authentication via app

Our tip: protect your miles and data with the new two-factor authentication via app

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Contact by telephone

Opening hours

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Written contact

Contact by telephone

Opening hours

Opening hours

Written contact