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Terms and conditions of participation for the “A century above the clouds. Win 100 x 100,000 miles” lucky draw

1. Organiser
Miles & More GmbH, Lufthansa Basis Frankfurt, Tor 21, Geb. 322 (BG3), Airportring Mitte, D-60546 Frankfurt am Main, Germany (hereinafter “MMG”) is hosting the “A century above the clouds. Win 100 x 100,000 miles” lucky draw (hereinafter “lucky draw”) during the specified period.

2. Promotional period and participation
The lucky draw will run from 1.9.2026 (12:01 a.m. CEST) to 9.12.2026 (11:59 p.m. CET).

3. Eligibility, procedure and implementation
All Miles & More members can take part in the lucky draw, providing they have reached the age of 18 at the time of participation, are resident in Germany and have not been excluded from taking part in accordance with the conditions set out below or by MMG. Lufthansa Group employees and their family members are excluded from taking part. MMG is entitled to exclude individual members with just cause. In such cases, prizes may be retroactively revoked and recalled if necessary. The use of scripts or any other kind of automated process to manipulate this lucky draw is prohibited and will likewise lead to exclusion from it.

4. Eligibility to participate
All Miles & More members who register via the email “A century above the clouds. Win 100 x 100,000 miles”, the communication in the Miles & More app or the lucky draw website and who fly with Lufthansa at least once between 1.9. and 9.12.2026 are eligible to participate in the lucky draw. Any Miles & More member whose Miles & More account has been blocked, closed or restricted, or is blocked, closed or restricted during the promotion period, is excluded from taking part.
The winner will be chosen by lot from among all registered participants who meet the eligibility requirements. The prize will be drawn at the end of the promotion period. The prize will then be credited automatically to the winner’s Miles & More account within four weeks of the lucky draw.

5. Prize
There are 100 prizes of 100,000 miles to be won. Winners may not claim any other prize. The prize cannot be altered or exchanged. It is not possible to provide a cash alternative (either in full or in part). Prize claims cannot be transferred to others.

6. Data protection
As the organiser of the lucky draw, MMG processes personal data in order to carry out and administer the lucky draw. MMG collects the following personal data for this purpose: surname, first name, date of birth, Miles & More service card number and email address. The legal basis for processing is the performance of a contract, Art. 6(1)(b) GDPR. MMG may use third-party service providers to carry out the lucky draw. Where these are data processors as per Art. 28 GDPR, such service providers will have been carefully selected and will only act in accordance with MMG’s instructions. They will provide sufficient guarantees that they will comply with their obligations under data protection law. Your personal data will be deleted as soon as it is no longer required for the stated purposes. However, MMG may need to continue to store your data until the expiry of any retention obligations and periods defined by legislation or by the supervisory authorities. These may derive from the German Commercial Code (Handelsgesetzbuch) or German Tax Code (Abgabenordnung), and are generally between six and ten years. We may also retain your data until the end of the statutory limitation periods (usually three years, but up to 30 years in some cases), providing this is necessary to establish, exercise or defend legal claims. The relevant data will then be routinely erased. As the data subject, you may exercise the following rights where the relevant legal requirements are met: right of access, Art. 15 GDPR, right to rectification, Art. 16 GDPR, right to erasure (“right to be forgotten”), Art. 17 GDPR, right to restrict processing, Art. 18 GDPR, right to data portability, Art. 20 GDPR, and right to object, Art. 21 GDPR. Regarding the right to object, Art. 21 GDPR: you have the right to object at any time, on grounds pertaining to your particular situation, to the processing of personal data relating to you which is based on Art. 6(1)(e) or (f) GDPR. We will then no longer process your personal data, unless we can demonstrate compelling legitimate grounds for such processing which outweigh your interests, rights and freedoms, or such processing is required for the establishment, exercise or defence of legal claims. You can object to the processing of your personal data at any time. To exercise your rights, you can use our “GDPR request for information” contact form at miles-and-more.com. In order to process your application and identify you, please note that we will process your personal data in accordance with Art. 6(1)(c) GDPR. You also have the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR in conjunction with Section 19 of the Federal Data Protection Act (Bundesdatenschutzgesetz). If you have any questions about data protection, please contact the Group data protection officer (e.g. by post at Group Data Protection Officer, FRA CY, D-60546 Frankfurt am Main, Germany, or by email at [email protected]). Information about the processing of your personal data within the scope of the Miles & More programme or when using the Miles & More programme website miles-and-more.com and/or the app can be found at miles-and-more.com/datenschutz.

7. Changes to the terms and conditions of participation and termination of the lucky draw
The organiser reserves the right to amend the terms and conditions of participation at any time. If individual provisions of the terms and conditions of participation are or become invalid, this shall not affect the validity of the remaining terms and conditions of participation. The organiser also reserves the right to terminate or suspend the lucky draw at any time without notice. This applies in particular to any reasons that may disrupt or prevent the planned operation of the lucky draw.

8. Disclaimer
The organiser shall not be liable for any losses incurred through participation in the lucky draw, in particular those arising from errors, delays or interruptions when using the website, during data transfers, from disruption to technical systems and service provision, inaccurate content, loss or deletion of data, viruses or in any other ways unless such losses are caused by MMG through wilful intent or gross negligence. The exclusions to liability stated above do not apply to injury to life, physical injury or injury to health. Furthermore, these exclusions to liability do not apply in the case of a negligent breach of obligations, the fulfilment of which is essential for the proper operation of the lucky draw, the violation of which jeopardises the purpose of the contract, and the adherence to which participants may generally rely upon; in such cases, the organiser is only liable for foreseeable losses that are typical for the contract.

9. Miscellaneous
The law of the Federal Republic of Germany shall apply to this lucky draw. The organiser’s decision is final.

10. Contact
If you have any questions, comments or complaints about the lucky draw, you can contact us via https://www.miles-and-more.com/help-and-contact.