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Everything you need to know about your login data

As soon as you have successfully registered with Miles & More, you can use all our frequent flyer programme services with your valid service card number and the associated personal identification number (PIN). Both numbers also serve as your login for your personal online area.


Alongside your service card number and your PIN, you can also log in with your user ID and password. You can  request a new password.


If you registered after 29.3.2022, you have the option of logging in with your email address and password.


If your Miles & More account is linked to a Lufthansa ID, you can also log in with these details.

If you have forgotten your user ID, please use your service card number and PIN to access your  mileage account  online. You will then find your user ID in your profile.


If you have forgotten your login details, you can request them again under Forgotten PIN or Forgotten password.


However, please contact your  Miles & More Service Team if you have forgotten your card number and user name.