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Your Miles & More service card

Digital Miles & More Servicecard Lufthansa Branding

The most convenient way for you to use the Miles & More programme is with your service card in our app. This means all the services for earning and redeeming miles are available immediately after you register for the first time.

If you don’t yet have the Miles & More app on your smartphone, you can download it directly in the App Store or from Google Play and earn 500 -M- the first time you log in.

Your Miles & More service card in our app

woman on couch with smartphone

Your name and service card number are recorded on your service card. It also contains a QR code that will make it easier for you to earn and redeem miles. Simply scan it and your data will be read automatically.

Extremely practical: it is impossible to lose or damage the digital service card in the app and you have it with you at all times.

How to use your service card to earn and redeem miles

Either quote your 15-digit service card number or scan the QR code to earn miles.

 

This way to earning miles

 

Identify yourself using your Miles & More login details to redeem miles.

 

This way to redeeming miles

Our Miles & More service card for everyone with frequent flyer status

Man with suitcase sits in hotel lobby drinks coffee

Have you reached the mileage threshold for Frequent Traveller, Senator or HON Circle Member status? If so, you will generally receive the relevant physical status card within two weeks.

 

This status card is also available immediately in our app so you can have it with you and use it on your smartphone anytime and anywhere.

Further information about your Miles & More service card

What do I do if my Miles & More card has been lost, stolen or damaged?

Your Miles & More service card is available to you digitally in the Miles & More app at all times and with it you can use all the services for earning and redeeming miles as usual. This has the advantage that the card cannot be lost or damaged. Please notify your Miles & More Service Team by telephone if your permanent service card is stolen. This card number will then be blocked and you will receive a new card number for earning miles. The plastic Miles & More service card is now a thing of the past and is no longer being produced.

 

If you haven’t yet installed the Miles & More app on your smartphone, you can download it here:

 

Download the Miles & More app in the App Store

 

Download the Miles & More app with Google Play

 

Incidentally, you will receive a credit of 500 award miles the first time you log into the app.

 

Earning miles: If you have chosen a DKB Miles & More Credit Card (for members with a German bank account), you can use it to identify yourself as a Miles & More member, even if you don’t wish to pay by credit card.

When will I receive my Miles & More service card after registering for the first time?

To meet today’s demands for digital and environmentally friendly solutions, Miles & More no longer sends out Miles & More service cards for new registrations and replacement card orders. We recommend you use your digital service card in the Miles & More app. This allows you to use all the services for earning and redeeming miles immediately after you register.

 

If you haven’t yet installed the Miles & More app on your smartphone, you can download it here:

 

Download the Miles & More app in the App Store

 

Download the Miles & More app with Google Play

 

Incidentally, you will receive a credit of 500 award miles the first time you log into the app.

When will I receive my new status card once I have achieved or renewed a status, or have obtained a Status Star?

If you have exceeded the mileage threshold for becoming a Frequent Traveller, Senator or HON Circle Member, your status card will be produced and dispatched automatically. This takes approximately two weeks within Germany; for deliveries to other countries you must expect additional postal delivery times.

 

If you already have a status and have extended it, you will receive your new card with the extended validity shortly before your current card expires. Please note that, in the case of an extension, a new card is not issued immediately after you have exceeded the mileage threshold.

 

As a status customer of some years’ standing you might also benefit from our Status Stars. These are printed on your status card, and, as a result, a new card and a new bag tag will be ordered for you automatically as soon as you have achieved a Status Star. However, the stars are not shown on the regular service card; they are stored in the background and printed as soon as you have achieved a status once more.

 

Tip: No matter whether you have achieved or extended a status, or whether your long-term status membership has given you a Status Star, your status card is available to you at any time in the Miles & More app.

All you need to know about your Miles & More service card number, personal identification number (PIN) and your user ID and password

As soon as you have successfully registered with Miles & More, you can use all our frequent flyer programme services with your valid service card number and the associated personal identification number (PIN). Both numbers also serve as your login for your personal online area.

 

Should you forget your PIN, you can easily request it again under Forgotten PIN. You can change your PIN here.

However, please contact your Miles & More Service Team if you have forgotten your card number.

 

In addition to your card number and PIN, you have the option of setting up a user ID and a password to use as your login. You can request a new password.. If you have forgotten your user ID, please use your service card number and PIN to access your mileage account online. You will then find your user ID in your profile.

When do I have to show my Miles & More service card?

You must show your Miles & More card for different purposes in certain places.

 

Earning miles: In order to earn miles, please enter your card number during the flight booking or the order process with a Miles & More partner. Please show your (digital) Miles & More card at the time of payment when shopping in Miles & More partner stores.

 

Redeeming miles: If you wish to redeem miles, you must always identify yourself using your Miles & More card number and your PIN.

 

Status privileges: So that you can also use our lounges, you should carry your status card with you at all times, as you may have to show it at the entrance to the lounge. Staff at security may also wish to see your card to confirm that you can legitimately use the Fast Lane.

 

Tip: you have your service card in der Miles & More app with you at all times - even when travelling. This makes your trips even more relaxed, and you can also earn or redeem miles on the spur of the moment.

1.

Download the Miles & More app in the App Store or from Google Play.

2.

Log in with your access details.

3.

Click on “Service card”.

4.

Earn a one-off 500 award miles the first time you log into the app