Information on cookies and similar technologies

This section provides you with information on how we use cookies and similar technologies at miles-and-more.com and is supplemental to our “Miles & More Website, App & Communications Media Privacy Policy”.

We use so-called cookies, local and session storage and web beacons to ensure that our offers are as user-friendly as possible.

1. Cookies
2. Web beacons
3. Local storage
4. Legal bases

1. Cookies

A “cookie” is a small text file which a web server (for example the www.miles-and-more.com web server), sends to your browser when you visit a website. It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, our Web server can recognise your device. The next time you visit the site, or when you switch between functions requiring you to enter a password, the cookie can save you having to re-input information. This is how cookies make it easier for you to use websites requiring user input.

We use:

“Session cookies”
These expire at the end of the browser session and can capture your activities during the browser session. They are deleted when you finish your browser session.
“Permanent cookies”
These are saved on your device between different browser sessions and are able to capture your settings or activities on multiple websites. These are deleted after a predefined period, which can vary according to the cookie. You can, however, delete the cookies at any time in your browser settings.
Session storage
Comparable to the use of cookies. In this case, your data is stored in your browser. The data is deleted when you close your browser.
Local storage
This is also comparable to the use of cookies. It permits the more secure, longer-term storage of the information contained. For further information, see “Local storage”.

Furthermore, we distinguish between the following categories of cookies:

Operationally necessary
These cookies are absolutely necessary to operate the site and facilitate, for example, login, redeeming miles and security features. Furthermore, these types of cookies allow us to recognise whether you wish to remain logged in to your profile, so that you can access our services more quickly the next time you visit our website.
Personalisation
These cookies are used to show you personalised content tailored to your interests. This makes it possible to present offers that are especially relevant to you.
Advertising
We use marketing and third-party cookies for the purposes of optimising, analysing and personalising advertising campaigns: Cookies to show you personalised advertisements on other websites (Google Ads); Cookies to assign you to a target group list. If you are logged in as a member, your email address is used to generate a cryptographic attribute which is sent to our advertising partners. This enables us to show you advertising online and on social media that corresponds to your interests. (Google Customer Match)

You can set up your browser to accept or block cookies. You can also set it up to delete all cookies at the end of a session or delete individual cookies manually. Please note that if you block or delete certain cookies, the functionalities of our website may be limited or no longer available. In this case, you will not be able to access your personal profile nor receive any content that is personalised for you.

It is possible that your browser is already set up to display an alert every time it accepts a cookie. This alert can be very annoying, as every single time a page is accessed on our website, the identification cookie has to be sent again. Hence, we recommend that you set up your browser to always allow cookies from www.miles-and-more.com. You can specify this setting for single websites on an individual basis.

More information about the use of cookies and how to disable them can be found at meine-cookies.org or youronlinechoices.com.

Cookies


mamcom_cl	MMG	This cookie remembers the language/country setting based on the location or the requested URL.	Session	Necessary
mamcom_cl_last	MMG	This cookie remembers the user’s last language/country setting.	1 year	Necessary
mamcom_resolvedcountryconflicts	MMG	Cookie that stores the requested decision when changing the country.	1 year	Necessary
mamcom_resolvedlanguageconflicts	MMG	Cookie that stores the requested decision when changing the language.	1 year	Necessary
mamcom_promo	MMG	This cookie recognises whether a member has already registered for a promotion and thus enables the display of information that the registration has already been completed.	1 year	Necessary
mamcom_cookieusage	MMG	This cookie enables the "Cookie Usage Indicator" (cookie information bar) not to be displayed again after the user has closed it.	1 year	Necessary
STAT	MMG	This (short-term) cookie defines the end of status "authenticated" after login and contains an encrypted access token. New authentication is then requested after this time for security reasons if the user wishes to change their personal data.	30 minutes	Necessary
STATInfo	MMG	This (short term) cookie defines the end of status "authenticated" after login. After this time has elapsed, a new authentication is requested for security reasons if the user wishes to change their personal data.	30 minutes	Necessary
MFAT	MMG	This (multi-factor) cookie defines the expiry of "two-factor authenticated" status after a successful two-factor login and contains an encrypted access token. After this time has elapsed, a new authentication is requested for security reasons if the user wishes to change their personal data.	10 minutes	Necessary
MFATInfo	MMG	This (multi-factor) cookie defines the expiry of "two-factor authenticated" status after a successful two-factor login. After this time has elapsed, a new authentication is requested for security reasons if the user wishes to change their personal data.	10 minutes	Necessary
LTAT	MMG	This (long-term) cookie defines the expiry of status "identified" after you have logged in and contains an encrypted access token. New authentication is then requested after this time for security reasons if the user wishes to change their personal data.	30 days	Necessary
LTATInfo	MMG	This (long-term) cookie defines the expiry of the status "identified" after login. After this time has elapsed, a new authentication is requested for security reasons if the user wishes to change their personal data.	30 days	Necessary
DWM_XSITECODE	Amadeus	This cookie defines which settings (e.g., texts, rules) should be used for the flight award booking.	Session	Necessary
um_jst	Amadeus	This cookie is used for the technical security of the current session during the flight award booking.	Session	Necessary
ak_wfSession	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	2 hours	Necessary
ak_bmsc	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	2 hours	Necessary
bm_sv	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	2 hours	Necessary
bm_mi	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	2 hours	Necessary
bm_sz	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	4 hours	Necessary
_abck	Akamai	Cookie for differentiating between unwanted, automated access and legitimate, human users.	1 year	Necessary
visitor	Q.Two	This cookie is used to track whether you have been redirected through milesandmore.com to the Online Shopping partners.	30 days	Necessary
mamcom_consent_date	MMG	This cookie stores the date on which a user has consented to the cookie.	1 year	Necessary
mamcom_consent_choice	MMG	This cookie stores the cookie selection made by the user.	1 year	Necessary
s_ecid	Adobe Experience Cloud	This cookie serves as a reference ID for identifying unique visitors if the AMCV cookie has expired.	2 years	Necessary
AMCV_###@AdobeOrg Example: see (1)	Adobe Experience Cloud	This cookie is used to identify a unique visitor.	2 years	Necessary
demdex	Adobe Experience Cloud	This cookie is used to identify a unique visitor on Miles & More websites.	6 months	Necessary
s_cc	Adobe Analytics	This cookie is set in order to determine whether the browser permits cookies.	Session	Necessary
s_sq	Adobe Analytics	This cookie contains information about the previous link the user clicked.	Session	Necessary
s_vi	Adobe Analytics	This cookie is used to identify a unique visitor, including a timestamp.	2 years	Necessary
s_vi_s	Adobe Analytics	This cookie is used to identify a unique visitor.	1 hour	Necessary
s_vi_*	Adobe Analytics	This cookie is used to identify a unique visitor.	2 years	Necessary
s_fid	Adobe Analytics	This cookie is used to identify a unique visitor, if the standard s_vi cookie is unavailable due to third-party cookie restrictions.	2 years	Necessary
s_getNewRepeat	Adobe Analytics	This cookie is used to determine a new or returning visitor.	1 month	Necessary
s_invisit	Adobe Analytics	This cookie is used to determine a new or returning visitor as well as the corresponding number of visits.	Session	Necessary
s_ppv	Adobe Analytics	This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.	Session	Necessary
s_ppvl	Adobe Analytics	This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.	Session	Necessary
s_ppn	Adobe Analytics	This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.	30 minutes	Necessary
s_tp	Adobe Analytics	This cookie is used to store information about the percentage of the displayed page that the user has loaded.	1 month	Necessary
s_vnum	Adobe Analytics	This cookie is used to record the user’s number of visits.	1 month	Necessary
mamcom_refresh_localstorage	MMG	This cookie launches an update of the available data in local storage following an update of the profile data.	5 minutes	Necessary
mamcom_{nonce}	MMG	This cookie changes the value of the URL parameter “state”, which is required for authenticating the user as well as navigating back to https://account.miles-and-more.com, to a random alphanumeric number. This allows for the pseudonymised processing of this value in order to authenticate the user through back-end systems.	1 day	Necessary
TUAT	MMG	This allows users to register for Travel ID within the booking process. The TUAT enables the data collected during the registration process to also be used for the booking process without the users having to fully complete the registration process beforehand via the activation link. Users are not logged in only because of the TUAT cookie. The TUAT is valid for ten minutes. After that, the TUAT cookie will no longer be able to retrieve user data.	10 minutes	Necessary
eqsid_	Epoq	Analysis cookie for monitoring and evaluating website performance.	Session	Personalisation
mbox	Adobe Target	This cookie is used for A/B tests and for personalisation purposes.	1 year	Personalisation
{}{_}gcl_au	Google (Google Campaign Manager, Display & Video 360, Google Ads, Search Ads 360)	These third-party cookies are used to process your data for the creation of target group lists and thus display advertising on the internet and social media tailored to your interests.	90 days	Advertising
_gcl_aw	Google (Google Ads)	These third-party cookies are used to process your data for the creation of target group lists and thus display advertising on the internet and social media tailored to your interests.	90 days	Advertising
{}gcl_dc{_}	Google (Google Campaign Manager, Display & Video 360, Search Ads 360)	These third-party cookies are used to process your data for the creation of target group lists and thus display advertising on the internet and social media tailored to your interests.	90 days	Advertising

name: AMCV_2F4160D5561546F97F000101%40AdobeOr

2. Web beacons

Web beacons are small graphic files (also known as “tracking pixels”, “pixel tags” or “clear GIFs”), which may be installed in our websites, apps, applications and newsletters, and are normally installed in conjunction with cookies. All of the above-mentioned information about cookies applies also to web beacons. So, web beacons will not be installed if you have refused the use of the respective cookies.

3. Local storage

We use the so-called local storage functionality. This means that your data (master data, status data and programme data) is stored locally in the cache of your browser once you have logged in. Your data is deleted after you have closed the browser window until the next chosen login method. Providing you do not delete your browser’s cache; this information is retained and can be retrieved the next time you access the website. By using local storage, we facilitate the correct display of your data when you are surfing our website without slowing the process unnecessarily or overloading the interfaces.

If you do not wish local storage to be used, you can change this accordingly at any time in your browser settings. Please note that if you do so, the functionality of our website may only be available to a limited extent or no longer available. In particular, you will then not be able to access your personal profile.

Local storage

Surname	Description	Validity	Category
ID	Object ID	Login session	Necessary
Date of birth	Date of birth	Login session	Necessary
Preferred language	Preferred language in the user data	Login session	Necessary
Academic title	Visitor’s academic title	Login session	Necessary
First name	Visitor’s first name	Login session	Necessary
Middle name	All the visitor’s middle names	Login session	Necessary
Surname	Visitor’s surname	Login session	Necessary
Gender	Visitor’s gender	Login session	Necessary
Activity status	Activity status	Login session	Necessary
Cardholder’s name	Name given on the service card	Login session	Necessary
Ticketholder’s name	Name given on the flight ticket	Login session	Necessary
Processing of personal data (PPD)	Consent to the collection, storage and processing of personal data - Master data - Transaction data - Web tracking information - Status information	Login session	Necessary
Behaviour-based consent (BP)	Consent to the collection and processing of personal data for commercial purposes by the Lufthansa Group	Login session	Necessary
Customer number	Visitor’s customer number	Login session	Necessary
LHCOM alias (Username and password authentication)	The alias set up by the visitor at registration using the User ID and password	Login session	Necessary
LH-ID alias (email address and password authentication)	The alias set up at registration via Lufthansa with the LH-ID	Login session	Necessary
Service card number FTL	Card number for status FTL	Login session	Necessary
Service card number INST	Card number for status INST	Login session	Necessary
Service card number SEN	Card number for status SEN	Login session	Necessary
Service card number HON	Card number for status HON	Login session	Necessary
Branding	Branding in accordance with the brand logic	Login session	Necessary
Registration date	Visitor’s registration date	Login session	Necessary
Member’s status level	Visitor’s status level	Login session	Necessary
Status basis	Basis for the visitor’s status	Login session	Necessary
Source code of registration	Source code of registration used by the member for registration	Login session	Necessary
Primary card number (service card number and PIN authentication)	Value of the primaryCardNumber key in the membership data	Login session	Necessary
Membership status	Visitor’s membership status	Login session	Necessary
poolOption	Option for Mileage Pooling for the user.	Login session	Necessary
Award miles	Account balance of award miles	Login session	Necessary
eVouchers	Remaining value of the eVouchers	Login session	Necessary
status miles	Account balance of status miles	Login session	Necessary
HON Circle miles	Account balance of HON Circle miles	Login session	Necessary
Flight segments	Account balance of flight segments	Login session	Necessary
Select miles	Account balance of Select miles	Login session	Necessary
The number of status miles missing to maintain status	The number of status miles missing to maintain status	Login session	Necessary
The number of flight segments missing to maintain status	The number of flight segments missing to maintain status	Login session	Necessary
The number of status miles missing to achieve a higher status	The number of status miles missing to achieve a higher status	Login session	Necessary
The number of flight segments missing to achieve a higher status	The number of flight segments missing to achieve a higher status	Login session	Necessary
Fraud risk	The fraud risk checked at the time of flight award booking	Login session	Necessary
Status Stars	Number of Status Stars	Login session	Necessary
Status Star points	Number of Status Star points	Login session	Necessary
Recruiting partner	The partner recruiting the visitor	Login session	Necessary
Registration partner	Visitor’s registration partner	Login session	Necessary
Partner for further access	Visitor’s partner for further access	Login session	Necessary
Expiry date of current status	The date on which the current status expires	Login session	Necessary
Expected date for new Status Star	The data on which the next Status Star is expected based on the Status Star points rate (extrapolation)	Login session	Necessary
Object ID for contact point	Contact point for Object ID	Login session	Necessary
Contact point usage	Usage of a contact point (only PRIVATE in future)	Login session	Necessary
Channel of the contact point	Information about the channel of the contact point - Primary mobile phone number - Landline number - Fax number - Postal address - Email address	Login session	Necessary
Confirmation date	Date on which the contact point was last confirmed	Login session	Necessary
Region/Federal state	Region/Federal state of an address with the channel POST	Login session	Necessary
Country	Country of an address with the channel POST Domicile of a visitor at "standard": true	Login session	Necessary
Town/city	The city of an address with the channel POST	Login session	Necessary
Street	The street of an address with the channel POST	Login session	Necessary
addAddressLine	Additional information of an address with the channel POST	Login session	Necessary
PO box	PO box number of an address with the channel POST	Login session	Necessary
Building	Building information of an address with the channel POST	Login session	Necessary
Company name	Company name of an address with the channel POST	Login session	Necessary
Postcode	Postcode of an address with the channel POST	Login session	Necessary
PO box address	PO box indicator if the street or PO box of an address with the channel POST was given	Login session	Necessary
Invalid address	Indicator of a contact point that indicates whether the contact point is still valid	Login session	Necessary
Standard	The indicator that indicates whether the contact point is the primary contact point - Primary email address - Primary mobile phone number - Primary postal address	Login session	Necessary
Email address	Email address of a contact point with the channel EMAIL	Login session	Necessary
International dialling code	The international dialling code of a contact point with the channel - MOBILE - TELEPHONE - FAX	Login session	Necessary
Area code	The area code of a contact point with the channel - MOBILE - TELEPHONE - FAX	Login session	Necessary
Number	The number of a contact point with the channel - MOBILE - TELEPHONE - FAX	Login session	Necessary
Preferred departure airport	The preferred departure airport	Login session	Necessary
Preferences for a mobile boarding pass	The preferred option for a mobile boarding pass	Login session	Necessary
Subprogrammes	All active and inactive subprogrammes of a visitor	Login session	Necessary
Subscriptions	All the visitor’s subscriptions	Login session	Necessary
Consents	All consents given by the visitor	Login session	Necessary
One-off consents	All one-off consents given by the visitor	Login session	Necessary
Expiry of award miles	Information about the expiry of award miles	Login session	Necessary
Expiry of eVouchers	Information about the expiry of eVouchers	Login session	Necessary
Re-qualification marking	The re-qualification marking	Login session	Necessary
Remaining miles	The number of miles remaining required for AC enquiries	Login session	Necessary
Tool pages	The data stored in order to make the country and language-based functions of the last used tools available	Login session	Necessary
Benefit code	The code that identifies the benefit	Login session	Necessary
Form of utilisation of a benefit	Type of benefit: - OUTBOUND FLIGHT - INCENTIVE IN PROGRAMME CURRENCY - CURRENCY EXCHANGE - PARTNER CARD - PERSONAL	Login session	Necessary
Benefit status	Status of the benefit: - OPTIONAL - SELECTED - EXPECTED	Login session	Necessary
Benefit threshold	Threshold above which the benefit changes from the status EXPECTED to the status OPTIONAL, if not yet SELECTED	Login session	Necessary
Expiry date of the benefit	Expiry date of the benefit with the status OPTIONAL	Login session	Necessary
Maximum conversion value of the benefit	Maximum conversion value of benefits of the type of CURRENCY EXCHANGE	Login session	Necessary
Date of benefit selection	The date on which the visitor selected the benefit	Login session	Necessary
Ratio of the benefit for mileage exchange	The possible conversion ratio of a benefit of the type of CURRENCY EXCHANGE	Login session	Necessary
Updating intervals	Time stamp of the last update of locally stored data	Login session	Necessary
Inbox information	Information about the documents stored in the inbox: date, quantity, number, ID, subject, content, expiry date, read/unread, origin	Login session	Necessary
Authentication: CSRF_TOKEN	Every action that changes a status requires this secure random token to prevent CSRF attacks.	Login session	Necessary
Authentication: KEY_CUSTOMER_ID	Is sent back by the authentication call and stored for further API calls.	Login session	Necessary
Authentication: KEY_LOGIN_TYPE	Stores the last used form of the login.	Continuing	Necessary
mamcomreferrer	Required to store the original past context before the change to the country and/or language.	Login session	Necessary
mamcombacklinkisfallbackpage	Required to store if the current country and/or language selection reverts to the alternative page.	Login session	Necessary
Time stamp of the authorisation layer	Stores the date on which the layer of an authorisation migration or the authorisation maximisation is displayed to a visitor.	Login session	Necessary

Session memory

Surname	Description	Validity	Category
Response data for retroactive credit	Covers the status and amount of the retroactive credit and is required to display the response on the thank-you page for the retroactive credit.	Session	Necessary
Process number	The thank-you page for the retroactive credit requires that the parameter displays the process number for the session memory "required".	Session	Necessary

4. Legal bases

The legal basis for the use of operationally relevant cookies is Art. 6(1) b) GDPR (performance of contract and pre-contractual measures), and the legal basis for the use of cookies for analysis or marketing purposes, as well as for the use of web beacons and local storage, is Art. 6(1) f) GDPR (legitimate interest). In the case of web beacons, the company’s interest in cookies lies in statistical usage and personalisation purposes in the ongoing development and relevance of the website and programme. In the use of local storage, the company’s interest in cookies lies in speeding up processes and avoiding system overload.

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Information on cookies and similar technologies

1. Cookies

Cookies

2. Web beacons

3. Local storage

Local storage

Session memory

4. Legal bases

Contact by telephone

Your local Miles & More Service Centre

Opening hours

The Miles & More Service Centre in your country

Opening hours

Written contact

Contact by telephone

Your local Miles & More Service Centre

Opening hours

The Miles & More Service Centre in your country

Opening hours

Written contact

Always active Necessary

Personalization

Personalization

Marketing

Marketing

1. Cookies

Cookies

2. Web beacons

3. Local storage

Local storage

Session memory

4. Legal bases

Opening hours

Opening hours

Opening hours

Opening hours

Always active Necessary

Personalization Personalization

Marketing Marketing

Personalization

Personalization

Marketing

Marketing