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Current information regarding Miles & More customer service
Current information from the Lufthansa Group Airlines, LOT Polish Airlines, Croatia Airlines and Luxair
Current information about the Miles & More programme

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Miles & More Self Services

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Transfer or extend your award miles with our partner Loylogic

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Welcome to our simplified frequent flyer programme

Flight award booking

The quicker way to enter your booking

Retroactive credits

Get your miles credited retroactively up to six months after the activity

Mileage account

Mileage account

Your recent mileage transactions at a glance

Benefits when you fly

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Travel to many destinations – and use your benefits when you fly

Benefits in your daily life

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Earn award miles in all areas of your everyday life

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All the latest Miles & More news for you by email

The Miles & More newsletter keeps you up to date with the latest news and provides key information about your mileage account.

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With you wherever you go: the Miles & More app

The Miles & More app is available for download - with specially tailored offers and important programme features.

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Discover Miles & More Self Services

With Miles & More Self Services, you can now easily resolve all your award mile queries yourself.

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Renew your consent to receive communications – so that we can keep you informed about all the benefits of Miles & More in the future.

Yes, I wish to receive information and offers in connection with my membership of the Miles & More program and consent to Miles & More GmbH and Deutsche Lufthansa AG contacting me for this purpose via electronic communication services (e.g. by e-mail, SMS/MMS and messenger services and telephone) – also on a personalised basis – and identifying my main areas of interest for the purpose of receiving personalised offers on the basis of data collected about me including my usage and consumer behaviour (e.g. by the use of cookies, web beacons, program data and booking data). I can find details of this in the Privacy Policy.

Miles & More newsletters – Information on your account balance, early reminders about mileage expiry and up-to-date program information at a glance

Miles & More offers – Regular information about current offers from Miles & More and its partner companies

Market research – Your opinions about Miles & More and your interests in earning and redeeming miles

Yes, I wish to receive information and offers (e.g. customer satisfaction surveys, personalised offers and newsletters) including partner information from Deutsche Lufthansa AG, Austrian Airlines AG and Swiss International Air Lines AG. I consent to

the Lufthansa Group contacting me via electronic communication services (e-mail, SMS/MMS, messenger services, telephone) for this purpose (also on an individual basis) and
I also consent to the use of my personal data, which has been collected by companies belonging to the Lufthansa Group, including my usage and consumer behaviour (e.g. by the use of cookies, web beacons, program data and booking data), in order to identify my main areas of interest for the purpose of receiving customised information and offers.

I can find detailed information about the content and scope of the processing of my data and the content of communications and offers in the Privacy Policy.

Furthermore, I wish to receive information on special products and services from Air Dolomiti, Brussels Airlines, Croatia Airlines, LOT Polish Airlines and Luxair about new flight connections, attractive specials on selected routes and products and services such as seat innovations and new lounges etc.

I can find detailed information about the content and scope of the processing of my data and the content of communications and offers in the Privacy Policy.

I can edit my communication settings at any time in my customer profile on www.miles-and-more.com, and/or withdraw and/or restrict my consent in full or in part (e.g. by telephone at the Miles & More Service Centre). In addition, I can deactivate push notifications to mobile end devices in the respective Miles & More app. Miles & More GmbH and Deutsche Lufthansa AG can send me legally relevant information about the Miles & More program (such as changes to the Terms and Conditions of Participation), irrespective of whether I have given or withdrawn my consent.