Accessibility statement for the Miles & More website and mailings

This accessibility statement is valid for the Miles & More GmbH website, published at https://miles-and-more.com, and Miles & More mailings.

As a company, we endeavour to make our website, mailings and mobile applications fully accessible in accordance with the provisions set out in the German Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz, BFSG) and the Ordinance to the Accessibility Improvement Act (Verordnung zum Barrierefreiheitsstärkungsgesetz, BFSGV) for implementing the European Accessibility Act (Directive [EU] 2019/882 on the accessibility requirements for products and services).

The accessibility requirements result from the Ordinance to the Accessibility Improvement Act (BFSGV).

The specific requirements for accessibility have been implemented in accordance with Section 14 BFSG in conjunction with Section 3(1) BFSG of the Ordinance to the Accessibility Improvement Act (BFSGV).

As a strong brand and loyalty programme of the Lufthansa Group, Miles & More offers over 36 million members access to an exclusive world of more than 175 international partners spanning the entire travel chain and all areas of everyday life. Earning and redeeming miles for awards, and earning Points to achieve frequent flyer status are at the core of this varied programme and its offers, including attractive perks and exclusive travel benefits.

The following content is not yet fully accessible:

• We are currently working on making all animations in our mailings and on our website fully accessible.
• We are currently working on ensuring that all pictures and graphics include alternative texts.
• The accessible name does not correspond to the visible name for all control elements.
• Accessibility of older PDFs may not be guaranteed.
• Some newsletter offers are populated automatically. This may result in ambiguous link names. We are working on a solution to remedy this.
• In exceptional cases, the colour contrasts of texts and status displays may be inadequate.
• According to our interpretation of success criterion 3.1.2. “Language of Parts”, a language change is marked for blocks of text but not for individual words.
• We are currently working on providing accessible footnotes.
• We are currently working on providing fully accessible charts.
• We are currently working on providing fully accessible forms.
• We are currently working on supporting 200% text magnification in all areas.
• We are using gender-neutral language. This may currently cause problems when screen readers are being used.
• Subtitles or audio descriptions may be missing from older videos and podcasts.

We are continuously working on improving our website and our mailings. Unfortunately, due to the sheer volume of material, we have not been able to make all digital content and services fully accessible. We are doing our best to swiftly remove all identified barriers for people with disabilities.

The accessibility of our website has been tested and found to be compatible with the following browsers: Google Chrome, Firefox and common screen readers. Our tests are based on the following usage statistics: https://webaim.org/projects/screenreadersurvey10/.

Furthermore, we recommend using the latest versions of browsers and screen readers to ensure the best possible results.

If you would like to give us feedback on the accessibility of the Miles & More website and mailings, please contact Miles & More Customer Service.