Can I have my miles credited retroactively?

Miles that are not automatically credited to your account can be credited to you retroactively within six months of your purchase. Please keep your documents (e.g. boarding pass or ticket) until the miles have been credited to your mileage account. Please check your account again before requesting a retroactive mileage credit. Please note that in some cases, the miles may not be automatically credited for our airline partners until seven days after the flight. You should therefore wait until this period has elapsed before registering your trips online, as the miles can only be automatically credited after you have used the service. All you need to do is enter the flight number, the route, the travel class and your ticket number in addition to the date. This information will be checked automatically, and a retroactive credit will be made where applicable. Please enter all of the relevant information, otherwise it will not be recorded in your account. It is especially important that you enter the correct ticket number. Our app makes adding miles even easier.

For flights with Lufthansa and some airline partners, you can request a retroactive credit online. In this case, you are not required to submit any documents. For all other airlines, you will need the original boarding pass as well as a copy of the ticket.

The app will only let you request a retroactive mileage credit for the person who is logged in. The ticket to be credited must be issued to the person logged in.

Once our airline partner has checked your request, your mileage credit will be detailed on your account statement. If your request is accepted, you will receive the credit in the same way as you would the automatic credit. If your request is declined, you will be told why the mileage credit was not accepted.

With selected partners, you can get your award miles added retroactively by photo credit. You can find this service on our app in the “More” section under “Mileage credit > Shopping”. There you will find a current overview of all partners that offer this service.