Help & Contact - Your Miles & More Service Team is there for you
When you are logged in you have access to
-
access to an exclusive service hotline
-
pre-filled information in a contact form
-
your exclusive service hotline
-
pre-filled information on the contact form
This information has helped many of our members
Can I have my miles credited retrospectively?
Can I transfer miles?
Can I exchange award miles for status miles?
All you need to know about eVouchers
How long are my Miles & More award miles valid for?
Please select your reason for contacting us
We have found {NORESULTS} articles relevant to your query
Request mileage credit
You can do this conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Further inquiry about requested mileage credit
In that case, we would be happy to help you further. Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Mileage exchange did not work
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Information on earning miles
We would be happy to help you further with information about earning miles online, or you can contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
New flight award booking
You can make your flight award booking conveniently online around the clock.
Please phone us for the airlines Air Astana, Air India and Copa Airlines or for special awards like the Senator Premium Award, children’s awards or Round the World tickets.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Modification of existing bookings or further inquiries
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Order gift card
You can order the gift card of your choice conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Modifications or further inquiries
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Buy WorldShop awards
You can order your WorldShop award conveniently around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Further inquiries
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Further awards
We would be happy to help you further with information about redeeming miles online, or you can contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Status achievement
In that case, please fill in the following form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Privileges
We would be happy to further assist you online with information about status privileges, or you can contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request benefit
You can choose from the benefits available for order via the Selection Benefit summary. There you will find information about already redeemed or future benefits, as well as your Selection/Hon Circle (Selections) mileage balance.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Inquiries to Miles & More Selections
We would be happy to help you further with information about Miles & More Selections online, or you can contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE
Miles & More Status Stars
We would be happy to further assist you online with information about Miles & More Status Stars, or you can contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request pin
You can apply for your PIN conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request pin
You can apply for your PIN conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Problems with PIN request
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Problems with pin request
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
request new password
You can apply for your password conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request new password
You can apply for your password conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Problems with password request
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Problems with password request
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Change PIN
You can change your PIN conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Change pin
You can change your PIN conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Change password
You can change your password conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Change password
You can change your password conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request servicecardnumber or username
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Request service card number or username
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Name change
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, NEW_NAME, MESSAGE, FILE_UPLOAD
Change profile data
You can do this conveniently online around the clock in your profile.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Data protection & Profile settings
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Current account balance
You can find your current mileage account balance at any time online.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Request mileage credit
You can apply conveniently online around the clock.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Information on the account statement is not clear
We would be happy to help you further by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Validity of miles
You can view whether and when your award miles expire conveniently online at any time. Please contact us by phone with any other queries.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Mileage exchange did not work
In that case, please contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Miles already expired
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Validity of eVouchers
You can view whether and when your award miles expire conveniently online at any time. Please contact us by phone with any other queries.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
eVoucher already expired
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Mileage Pooling
Please find more information in the Miles & More app or contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Order replacement card
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, CUSTOMER_NUMBER, MESSAGE, FILE_UPLOAD
Instant card
In that case, please contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Frequent flyer card
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Inquiries about Miles & More Credit Card
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Please note that we are re-directing your enquiry to the DKB.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Website
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, BROWSER_VERSION, MESSAGE, FILE_UPLOAD
Miles & More app
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, APP_VERSION, MESSAGE, FILE_UPLOAD
Feedback
To do so, please fill in the form below with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Other
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Default Response Type
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Contact by phone
Please find more information in the Miles & More app or contact us by phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
Target Page:
Form Fields: