Help & Contact - Your Miles & More Service Team is there for you
Your local Miles & More Service Team
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The Miles & More Service Team in your country
Currently availableOpening hours
Your local Miles & More Service Team
The Miles & More Service Team in your country
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Request mileage credit
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Queries regarding retroactive mileage credit airline partners
In that case, we would be happy to help you further. Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Mileage exchange did not work
In that case, please contact us by phone.
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Information on earning miles
We would be happy to help you further with information about earning miles online, or you can contact us by telephone.
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New flight award booking
You can make your flight award booking conveniently online around the clock.
Please phone us for the airlines Air Astana, Air India and Copa Airlines or for special awards like the Senator Premium Award, children’s awards or Round the World tickets.
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Modification of existing bookings or further inquiries
We would be happy to help you further by phone.
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Book Hotels and Cars by Points award
You can book your hotel stay or your rental car conveniently online via our cooperation partner’s website - and that’s all around the clock.
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Order Gift Cards by cadooz
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Buy WorldShop awards
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Further inquiries
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Information about other awards
We would be happy to help you further with information about redeeming miles online, or you can contact us by telephone.
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Status achievement
We would be happy to help you further by phone.
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Privileges
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Request benefit
You can choose from the benefits available for order via the Selection Benefit summary. You will find information about already redeemed or future benefits there, as well as your Selection/HON Circle (Selections) mileage balance.
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Questions regarding Miles & More Selections Selection did not work
We would be happy to help you further with information about Miles & More Selections online, or you can contact us by phone.
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Request pin
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Request pin
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Request password
You can request your password to your Travel ID email address again conveniently online around the clock.
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Request password
You can request your password to your Travel ID email address again conveniently online around the clock.
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Change PIN
Once you have logged in with your Travel ID email address or your User ID, you can change your PIN to your service card.
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Change pin
Once you have logged in with your Travel ID email address or your User ID, you can change your PIN to your service card.
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Change password
Once you have logged in with your service card number, you can change your password to your Travel ID email address or your User ID.
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Change password
Once you have logged in with your service card number, you can change your password to your Travel ID email address or your User ID.
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Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Name change
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, NEW_NAME, MESSAGE, FILE_UPLOAD
Change profile data
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Assistance in changing your profile information
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Data protection & Profile settings
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Current account balance
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Request mileage credit
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Information on the account statement is not clear
We would be happy to help you further by phone.
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Validity of miles
You can view whether and when your award miles will expire conveniently online at any time. Please contact us by phone with any other queries.
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Exchanging miles
In that case, please contact us by phone.
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eVouchers
You can view whether and when your award miles will expire conveniently online at any time. Please contact us by phone with any other queries.
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Mileage Pooling
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Service card
In that case, please contact us by phone.
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Request service card number
In that case, we would be happy to help you further.
To make that possible, please complete this form, and upload a photo of proof of identity (e.g. ID card, passport). We will then send your service card number to the email address saved in your profile.
Please note that thorough processing can take a few weeks. A member of staff at our Service Centre will personally check your details to rule out any fraud.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, DOB, FILE_UPLOAD
Termination
All you need to do to terminate the membership is send a short message to us using the contact form below.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Inquiries about Miles & More Credit Card
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Please note that we are re-directing your enquiry to the DKB.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Questions about MilesPay
In that case, we would be happy to help you further.
Please fill in the form with the relevant details so that we can assist you.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE
Website
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, BROWSER_VERSION, MESSAGE, FILE_UPLOAD
Miles & More app
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, APP_VERSION, MESSAGE, FILE_UPLOAD
Contact form
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Contact by phone
Feel free to contact us by telephone.
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Contact by post
Then feel free to contact us in writing.
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Default Response Type
In that case, we would be happy to help you further.
Please fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
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