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Information on cookies and similar technologies

This section provides you with information on how we use cookies and similar technologies at miles-and-more.com and is supplemental to our “Miles & More website, app & communications media” Data Protection Policy.

We use so-called cookies, local and session storage and web beacons to ensure that our service is as user-friendly as possible.

1. Cookies

 

A “cookie”  is a small text file which a web server (for example the www.miles-and-more.com web server), sends to your browser when you visit a website. It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, our Web server can recognise your terminal. Next time you visit the site or when you switch between functions requiring you to enter a password, the cookie can save you having to re-input information. This is how cookies make it easier for you to use websites requiring user input.

 

We use:

 

  • “Session cookies”
    These expire at the end of the browser session and can capture your activities during the browser session. They are deleted when you finish your browser session.
  • “Permanent cookies”
    These are saved on your terminal between different browser sessions and are able to capture your settings or activities on multiple websites. These are deleted after a predefined period, which can vary according to the cookie. You can, however, delete the cookies at any time in your browser settings.
  • Session storage
    Comparable to the use of cookies. In this case, your data is stored in your browser. The data is deleted when you close your browser.
  • Local storage
    This is also comparable to the use of cookies. It permits the secure, long-term storage of the information contained. For further information, see “Local storage”.
 
Furthermore, we distinguish between the following categories of cookies:
 
  • Operationally necessary
    These cookies are absolutely necessary to operate the site and facilitate, for example, login, redeeming miles and security features. Furthermore, these types of cookies allow us to recognise whether you wish to remain logged in to your profile, so that you can access our services more quickly the next time you visit our website.
  • Statistics
    We collect anonymised data for the purpose of statistics and analysis, so that we can continue to improve our offers and our website. These cookies allow us, for example, to determine visitor numbers and the effect of certain pages of our website, as well as to optimise our content. We use Adobe Analytics for this purpose.
  • Personalisation
    These cookies are used to show you personalised content tailored to your interests. This makes it possible to present offers that are especially relevant to you.
 
You can set up your browser to accept or block cookies. You can also set it to delete all cookies at the end of a session or delete individual cookies manually. Please note that if you block or delete certain cookies, the functionalities of our website may be limited or no longer available. In this case, you will not be able to access your personal profile nor receive any content that is tailor-made for you.

It could be that your browser is also already set up to display an alert every time it accepts a cookie. This alert can be very annoying, as every single time a page is called up on our website, the identification cookie has to be sent again. Hence we recommend that you set up your browser to always allow cookies from www.miles-and-more.com. You can specify this setting for single websites on an individual basis.

More information about the use of cookies and how to disable them can be found at meine-cookies.org or youronlinechoices.com.

Cookies

         
mamcom_cl MMG This cookie remembers the language/country setting based on the location or the requested URL. Session Necessary
mamcom_cl_last MMG This cookie remembers the user’s last language/country setting. 1 year Necessary

mamcom_resolvedcountryconflicts

MMG

Cookie that stores the requested decision when changing the country.

1 year

Necessary

mamcom_resolvedlanguageconflicts

MMG

Cookie that stores the requested decision when changing the language.

1 year

Necessary

mamcom_promo

MMG

This cookie recognises whether a participant has already registered for a promotion and thus enables the display of information that the registration has already been completed.

1 year

Necessary

mamcom_cookieusage

MMG

This cookie enables the "Cookie Usage Indicator" (cookie information bar) not to be displayed again after the user has closed it.

1 year

Necessary

STAT MMG This (short-term) cookie defines the end of status "authenticated" after you have logged in and contains an encrypted access token. New authentication is then requested after this time for security reasons if the user wishes to change their personal data. 30 minutes Necessary

STATInfo

MMG

This cookie (short term) defines end the status "authenticated" after login. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data.

30 minutes

Necessary

MFAT MMG This (multi-factor) cookie determines the expiry of "two-factor authenticated" status after a successful two-factor login and contains an encrypted access token. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data. 10 minutes Necessary
MFATInfo MMG This (multi-factor) cookie determines the expiry of "two-factor authenticated" status after a successful two-factor login. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data. 10 minutes Necessary
LTAT MMG This (long-term) cookie defines the end of status "identified" after you have logged in and contains an encrypted access token. New authentication is then requested after this time for security reasons if the user wishes to change their personal data. 30 days Necessary

LTATInfo

MMG

This (long-term) cookie defines the expiry of the status "identified" after login. After this time has elapsed, a new authentication is requested for security reasons if the user would like to change personal data.

30 days

Necessary

DWM_XSITECODE

Amadeus

The cookie determines which settings (e.g. texts, rules) should be used for the flight award booking.

Session

Necessary

um_jst

Amadeus

The cookie is used for the technical security of the current session during the flight award booking.

Session

Necessary

ak_wfSession Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
ak_bmsc Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_sv Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_mi Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 2 hours Necessary
bm_sz Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 4 hours Necessary
_abck Akamai Cookie for differentiating between unwanted, automated access and legitimate, human users. 1 year Necessary

visitor

Q.Two

This cookie is used to track whether you have been redirected through milesandmore.com to the Online Shopping partners.

30 days

Necessary

mamcom_consent_date

MMG

This cookie stores the date on which a user has consented to the cookie.

1 year

Necessary

mamcom_consent_choice

MMG

This cookie stores the cookie selection made by the user.

1 year

Necessary

s_ecid

Adobe Experience Cloud

This cookie serves as a reference ID for identifying unique visitors if the AMCV cookie has expired.

 

2 years

Necessary

AMCV_###@AdobeOrg

Example: see (1)

Adobe Experience Cloud

This cookie is used to identify a unique visitor.

2 years

Necessary

demdex Adobe Experience Cloud This cookie is used to identify a unique visitor on Miles & More websites. 6 months Necessary

s_cc

Adobe Analytics

This cookie is set in order to determine whether the browser permits cookies.

Session

Necessary

s_sq

Adobe Analytics

This cookie contains information about the previous link the user clicked.

Session

Necessary

s_vi

Adobe Analytics

This cookie is used to identify a unique visitor, including a timestamp.

2 years

Necessary

s_vi_s

Adobe Analytics

This cookie is used to identify a unique visitor. 

1 hour

Necessary

s_vi_*

Adobe Analytics

This cookie is used to identify a unique visitor. 

2 years

Necessary

s_fid

Adobe Analytics

This cookie is used to identify a unique visitor, if the standard s_vi cookie is unavailable due to third-party cookie restrictions.

2 years

Necessary

s_getNewRepeat

Adobe Analytics

This cookie is used to determine a new or returning visitor.

 

1 month

Necessary

s_invisit

Adobe Analytics

This cookie is used to determine a new or returning  visitor as well as the corresponding number of visits.

Session

Necessary

s_ppv

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

Session

Necessary

s_ppvl

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

Session

Necessary

s_ppn

Adobe Analytics

This cookie is used to store the previous page that the user has visited in order to track the scrolling behaviour.

30 minutes

Necessary

s_tp

Adobe Analytics

This cookie is used to store information about the percentage of the displayed page that the user has loaded.

1 month

Necessary

s_vnum

Adobe Analytics

This cookie is used to record the user’s number of visits.

1 month

Necessary

eqsid_

Epoq

Analysis cookie for monitoring and evaluating website performance.

Session

Personalisation

mbox

Adobe Target

This cookie is used for A/B tests and for personalisation purposes.

1 year

Personalisation

1

name: AMCV_2F4160D5561546F97F000101%40AdobeOr

Option Web beacons

Web beacons are small graphic files (also known as “tracking pixels”, “pixel tags” or “clear GIFs”), which may be contained in our websites, apps, applications and newsletters and are normally installed in conjunction with cookies. All of the above-mentioned information about cookies applies also to web beacons. So web beacons will not be installed if you have refused the use of the respective cookies.

3. Local storage

We use the so-called local storage functionality. This means that your data (master data, status data and programme data) is stored locally in the cache of your browser once you have logged in. Your data is deleted after you have closed the browser window until the next chosen login method. Providing you do not delete your browser’s cache, this information is retained and can be read the next time you access the website. By using local storage, we facilitate the correct display of your data when you are surfing our website without slowing the process unnecessarily or overloading the interfaces.

If you do not want local storage to be used, you can change your settings accordingly in your browser at any time. Please note that if you do so the functionalities of our website may be limited or no longer available. In particular, you will then not be able to access your personal profile.

Local memory

Surname Description Validity Category

ID

Object ID

Login session

Necessary

Date of birth

Date of birth

Login session

Necessary

Preferred language

Preferred language in the user data

Login session

Necessary

Academic degree

Visitor’s academic degree

Login session

Necessary

First name

Visitor’s first name

Login session

Necessary

Middle name

All the visitor’s middle names

Login session

Necessary

Surname

Visitor’s surname

Login session

Necessary

Gender

Visitor’s gender

Login session

Necessary

Activity status

Activity status

Login session

Necessary

Cardholder’s name

Name given on the service card

Login session

Necessary

Ticketholder’s name

Name given on the flight ticket

Login session

Necessary

Processing of personal data (PPD)

Consent to the collection, storage and processing of personal data

- Master data

- Transaction data

- Web tracking information

- Status information

Login session

Necessary

Behaviour-based consent (BP)

Consent to the collection and processing of personal data for commercial purposes by the Lufthansa Group

Login session

Necessary

Customer number

Visitor’s customer number

Login session

Necessary

LHCOM alias (Username and password authentication)

The alias set up by the visitor at registration using the Username and password

Login session

Necessary

LH-ID alias (email address and password authentication)

The alias set up at registration via Lufthansa with the LH-ID

Login session

Necessary

Service card number FTL

Card number for the status FTL

Login session

Necessary

Service card number INST

Card number for the status INST

Login session

Necessary

Service card number SEN

Card number for the status SEN

Login session

Necessary

Service card number HON

Card number for the status HON

Login session

Necessary

Branding

Branding in accordance with the brand logic

Login session

Necessary

Registration date

Visitor’s registration date

Login session

Necessary

Member’s status level

Visitor’s status level

Login session

Necessary

Status basis

Basis for the visitor’s status

Login session

Necessary

Source code of registration

Source code of registration used by the member for registration

Login session

Necessary

Primary card number (service card number and PIN authentication)

Value of the primaryCardNumber key in the membership data

Login session

Necessary

Membership status

Visitor’s membership status

Login session

Necessary

poolOption

Option for Mileage Pooling for the user

Login session

Necessary

Award miles

Account balance of award miles

 

Login session

Necessary

eVouchers

Remaining value of the eVouchers

Login session

Necessary

Status miles

Account balance of status miles

Login session

Necessary

HON Circle miles

Account balance of HON Circle miles

Login session

Necessary

Flight segments

Account balance of flight segments

Login session

Necessary

Select miles

Account balance of Select miles

Login session

Necessary

The number of status miles missing to maintain status

The number of status miles missing to maintain status

Login session

Necessary

The number of flight segments missing to maintain status

The number of flight segments missing to maintain status

Login session

Necessary

The number of status miles missing to achieve a higher status

The number of status miles missing to achieve a higher status

Login session

Necessary

The number of flight segments missing to achieve a higher status

The number of flight segments missing to achieve a higher status

Login session

Necessary

Fraud risk

The fraud risk checked at the time of flight award booking

Login session

Necessary

Status Stars

Number of Status Stars

Login session

Necessary

Status Star Points

Number of Status Star Points

Login session

Necessary

Recruiting partner

The partner recruiting the visitor

Login session

Necessary

Registration partner

Visitor’s registration partner

Login session

Necessary

Partner for further access

Visitor’s partner for further access

Login session

Necessary

Expiry date of current status

The date on which the current status expires

Login session

Necessary

Expected date for new Status Star

The data on which the next Status Star is expected based on the Status Star Points rate (extrapolation)

Login session

Necessary

Object ID for contact point

Contact point for Object ID

Login session

Necessary

Contact point usage

Usage of a contact point (only PRIVATE in future)

Login session

Necessary

Channel of the contact point

Information about the channel of the contact point

- Primary mobile phone number

- Landline number

- Fax number

- Postal address

- Email address

Login session

Necessary

Confirmation date

Date on which the contact point was last confirmed

Login session

Necessary

Region/Federal state

Region/Federal state of an address with the channel POST

Login session

Necessary

Country

Country of an address with the channel POST

Domicile of a visitor at "standard": true

Login session

Necessary

Town/city

The city of an address with the channel POST

Login session

Necessary

Street

The street of an address with the channel POST

Login session

Necessary

addAddressLine

Additional information of an address with the channel POST

Login session

Necessary

PO box

PO box number of an address with the channel POST

Login session

Necessary

Building

Building information of an address with the channel POST

Login session

Necessary

Company name

Company name of an address with the channel POST

Login session

Necessary

Postcode

Postcode of an address with the channel POST

Login session

Necessary

PO box address

PO box indicator if the street or PO box of an address with the channel POST was given

Login session

Necessary

Invalid address

Indicator of a contact point that indicates whether the contact point is still valid

Login session

Necessary

Standard

The indicator that indicates whether the contact point is the primary contact point

- Primary email address

- Primary mobile phone number

- Primary postal address

Login session

Necessary

Email address

Email address of a contact point with the channel EMAIL

Login session

Necessary

International code

The international dialling code of a contact point with the channel

- MOBILE

- TELEPHONE

- FAX

Login session

Necessary

Area code

The area code of a contact point with the channel

- MOBILE

- TELEPHONE

- FAX

Login session

Necessary

Number

The number of a contact point with the channel

- MOBILE

- TELEPHONE

- FAX

Login session

Necessary

Preferred departure airport

The preferred departure airport

Login session

Necessary

Preferences for a mobile boarding pass

The preferred option for a mobile boarding pass

Login session

Necessary

Subprogrammes

All active and inactive subprogrammes of a visitor

Login session

Necessary

Subscriptions

All the visitor’s subscriptions

Login session

Necessary

Consents

All consents given by the visitor

Login session

Necessary

One-off consents

All one-off consents given by the visitor

Login session

Necessary

Expiry of award miles

Information about the expiry of award miles

Login session

Necessary

Expiry of eVouchers

Information about the expiry of eVouchers

Login session

Necessary

Re-qualification marking

The re-qualification marking

Login session

Necessary

Remaining miles

The number of miles remaining required for AC enquiries

Login session

Necessary

Tool pages

The data stored in order to make the country and language-based functions of the last used tools available

Login session

Necessary

Benefit code

The code that identifies the benefit

Login session

Necessary

Form of utilisation of a benefit

Type of benefit:

- OUTWARD FLIGHT

- INCENTIVE IN PROGRAMME CURRENCY

- CURRENCY EXCHANGE

- PARTNER CARD

- PERSONAL

Login session

Necessary

Benefit status

Status of the benefit:

- OPTIONAL

- SELECTED

- EXPECTED

 

Login session

Necessary

Benefit threshold

Threshold above which the benefit changes from the status EXPECTED to the status OPTIONAL, if not yet SELECTED

 

Login session

Necessary

Expiry date of the benefit

Expiry date of the benefit with the status OPTIONAL

 

Login session

Necessary

Maximum conversion value of the benefit

Maximum conversion value of benefits of the type CURRENCY EXCHANGE

 

Login session

Necessary

Date of benefit selection

The date on which the visitor selected the benefit

 

Login session

Necessary

Ratio of the benefit for mileage exchange

The possible conversion ratio of a benefit of the type CURRENCY EXCHANGE

Login session

Necessary

Updating intervals

Time stamp of the last update of locally stored data

Login session

Necessary

Inbox information

Information about the documents stored in the inbox: date, quantity, number, ID, subject, content, expiry date, read/unread, origin

Login session

Necessary

Authentication: CSRF_TOKEN

Every action that changes a status requires this secure random token to prevent CSRF attacks.

Login session

Necessary

Authentication: KEY_CUSTOMER_ID

Is sent back by the authentication call and stored for further API calls.

Login session

Necessary

Authentication: KEY_LOGIN_TYPE

Stores the last used form of the login.

Continuing

Necessary

mamcomreferrer

Required to store the original past context before the change to the country and/or language.

Login session

Necessary

mamcombacklinkisfallbackpage

Required to store if the current country and/or language selection reverts to the alternative page.

Login session Necessary

Time stamp of the authorisation layer

Stores the date on which the layer of an authorisation migration or the authorisation maximisation is displayed to a visitor.

Login session

Necessary

Session memory

Surname

Description

Validity

Category

Response data for retroactive credit

Covers the status and amount of the retroactive credit and is required to display the response on the thank-you page for the retroactive credit.

Session

Necessary

Process number

The thank-you page for the retroactive credit requires that the parameter displays the process number for the session memory "requid".

Session

Necessary

4. Legal bases

The legal basis for the use of operationally relevant cookies is Art. 6(1) b) GDPR (performance of contract and pre-contractual measures), and the legal basis for the use of cookies for analysis or marketing purposes, as well as for the use of web beacons and local storage, is Art. 6(1) f) GDPR (legitimate interest). In the case of web beacons, the company’s interest in cookies lies in statistical usage and personalisation purposes in the ongoing development and relevance of the website and programme. In the use of local storage, the company’s interest in cookies lies in speeding up processes and avoiding system overload.