Award miles are valid for 36 months from the date of the activity and, unless they have been used, expire at the end of the quarter. We will inform you about mileage expiry in the following way:
- The miles that are due to expire at the end of the current quarter and at the end of the following quarter are shown in your online statement.
- You will receive a summary of all the miles that are due to expire at the end of the current quarter approximately two months in advance in your online newsletter, which you can subscribe to here.
Example for clarity: you took a flight from Frankfurt to New York on 12.12.2016. The miles you earned for this flight will expire after 36 months at the end of the next quarter, so on 31.12.2019.
Award miles do not expire for members who have reached Frequent Traveller, Senator or HON Circle Member status during the term of their status. Mileage expiry only becomes active again if the status is lost. Irrespective of whether they were earned before or during the term of that status, miles are valid from that point on for a further 36 months and then expire at the end of the quarter.