Hello, how can we help you?

My boarding pass cannot be scanned, why might this be?

There may be several reasons why your boarding pass cannot be scanned. In order to avoid difficulties when scanning your boarding pass, please note the following:

  1. Make sure that there is an adequate contrast ratio on your screen. If the ambient light is not sufficient enough, switch on the phone’s torch.
  2. Ensure that the barcode / QR code on your boarding pass is in the centre of the scanner so that it can be scanned without any problems.
  3. Verify that the barcode / QR code is intact and therefore readable, as any damage or low quality in resolution or printing might affect the success of the scan.