All you need to know about ID verification when searching for an Award Flight
We have increased our security standards to protect your miles from unauthorised access. To continue your search for an Award Flight, you may be asked to enter a code sent to your email address.
This additional step is necessary if you have more than 10,000 miles in your Miles & More account and have not set up two-factor authentication via the app.
Get two-factor authentication via the app for greater security and simplicity
Two-factor authentication via the app saves you time while increasing the security of your Miles & More account. Once you’ve activated two-factor authentication via the app, you’ll no longer need to verify your identity via email.
To set up two-factor authentication via the app, simply go to the security settings of your Miles & More account.