Your Miles & More service card

Your Miles & More service card is available to you digitally in the Miles & More app at all times and with it you can use all the services for earning and redeeming miles as usual. This has the advantage that the card cannot be lost or damaged. Please notify your Miles & More Service Team by telephone if your permanent service card is stolen. This card number will then be blocked and you will receive a new card number for earning miles. The plastic Miles & More service card is now a thing of the past and is no longer being produced.

If you haven’t yet installed the Miles & More app on your smartphone, you can download it here:

Download the Miles & More app in the App Store

Download the Miles & More app with Google Play

Incidentally, you will receive a credit of 500 award miles the first time you log into the app.

Earning miles: If you have chosen a DKB Miles & More Credit Card (for members with a German bank account), you can use it to identify yourself as a Miles & More member, even if you don’t wish to pay by credit card.

To meet today’s demands for digital and environmentally friendly solutions, Miles & More no longer sends out Miles & More service cards for new registrations and replacement card orders. We recommend you use your digital service card in the Miles & More app. This allows you to use all the services for earning and redeeming miles immediately after you register.

If you haven’t yet installed the Miles & More app on your smartphone, you can download it here:

Download the Miles & More app in the App Store

Download the Miles & More app with Google Play

Incidentally, you will receive a credit of 500 award miles the first time you log into the app.

If you have exceeded the mileage threshold for becoming a Frequent Traveller, Senator or HON Circle Member, your status card will be produced and dispatched automatically. This takes approximately two weeks within Germany; for deliveries to other countries you must expect additional postal delivery times.

If you already have a status and have extended it, you will receive your new card with the extended validity shortly before your current card expires. Please note that, in the case of an extension, a new card is not issued immediately after you have exceeded the mileage threshold.

As a status customer of some years’ standing you might also benefit from our Status Stars. These are printed on your status card, and, as a result, a new card and a new bag tag will be ordered for you automatically as soon as you have achieved a Status Star. However, the stars are not shown on the regular service card; they are stored in the background and printed as soon as you have achieved a status once more.

Tip: No matter whether you have achieved or extended a status, or whether your long-term status membership has given you a Status Star, your status card is available to you at any time in the Miles & More app.

As soon as you have successfully registered with Miles & More, you can use all our frequent flyer programme services with your valid service card number and the associated personal identification number (PIN). Both numbers also serve as your login for your personal online area.

Alongside your service card number and your PIN, you can also log in with your user ID and password. You can  request a new password.

If you registered after 29.3.2022, you have the option of logging in with your email address and password.

If your Miles & More account is linked to a Lufthansa ID, you can also log in with these details.

If you have forgotten your user ID, please use your service card number and PIN to access your  mileage account  online. You will then find your user ID in your profile.

If you have forgotten your login details, you can request them again under Forgotten PIN or Forgotten password.

However, please contact your  Miles & More Service Team if you have forgotten your card number and user name.

You must show your Miles & More card for different purposes in certain places.

Earning miles: In order to earn miles, please enter your card number during the flight booking or the order process with a Miles & More partner. Please show your (digital) Miles & More card at the time of payment when shopping in Miles & More partner stores.

Redeeming miles: If you wish to redeem miles, you must always identify yourself using your Miles & More card number and your PIN.

Status privileges: So that you can also use our lounges, you should carry your status card with you at all times, as you may have to show it at the entrance to the lounge. Staff at security may also wish to see your card to confirm that you can legitimately use the Fast Lane.

Tip: you have your service card in der Miles & More app with you at all times - even when travelling. This makes your trips even more relaxed, and you can also earn or redeem miles on the spur of the moment.