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General terms and conditions - Flight Awards

Unless specified otherwise, the following terms and conditions apply to the booking and use of Miles &  More flight awards (hereinafter “flight awards”). In addition to the terms and conditions set out below, the Miles &  More terms and conditions of participation (hereinafter “terms and conditions of participation”) and the conditions of carriage of the operating airline apply at all times. The conditions of carriage for flights with Lufthansa Group Airlines (Air Dolomiti, Austrian Airlines, Brussels Airlines, Discover Airlines, Eurowings, Lufthansa, Lufthansa City and SWISS) can be found here. For flights with airlines other than those stated, the conditions of carriage of the respective airline apply.

1. Flight awards

You can book flight awards online at miles-and-more.com for flights with Aegean Airlines, Air Canada, Air China, Air Dolomiti, Air India, Air Malta, Air New Zealand, Air Astana, All Nippon Airways, Asiana Airlines, Austrian Airlines, Avianca (including Aerogal and Lacsa), Brussels Airlines, Cathay Pacific, Copa Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, Eurowings, Discover Airlines, EVA Air, LATAM, LOT Polish Airlines, Lufthansa, Lufthansa City, Luxair, Olympic Air, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways (does not apply to fights operated by Airlink), SWISS, TAP Portugal, Thai Airways, Thai Smile, Air Vistara, Turkish Airlines and United Airlines. Your local Miles &  More Service Team will be happy to assist you in redeeming flight awards with all other Miles &  More airline partners.

 

Flight awards can only be booked if seats are available in the booking class relevant for flight awards on the desired route. The number of miles required is determined by the current Star Alliance flight awards table. In addition to the miles required when claiming a flight award, you must also pay taxes, fees and airline surcharges, plus any service charges you may incur.

 

The contracting party and/or carrier with regard to flight services is the operating airline (corresponding to the airline code). In this respect, Miles & More GmbH shall act solely as an agent.

 

A distinction is to be made between the following flight awards:

1.1 One-way flight award

It is also sometimes possible to book flight awards for a single route instead of round trip, known as one-way flight awards. You can find details about this under Redeem miles or via your local Miles & More Service Team.

1.2 Children’s flight awards and conditions for infants 

Infants (up to the age of 2 years) travel free of charge (with the exception of any taxes, fees and airline surcharges payable by you) providing they do not occupy a seat.

Furthermore, children between the ages of 2 and 11 years (i.e. up to their 12th birthday) get 25% off the mileage amount required for a standard flight award. Children’s flight awards are only offered on flights operated by Air Dolomiti, Austrian Airlines, Brussels Airlines, Croatia Airlines, Discover Airlines, Eurowings, Lufthansa, Lufthansa City, Luxair and SWISS.

Flight awards can only be redeemed for children and infants if the child or infant is accompanied by an adult throughout the flight.

1.3 Star Alliance flight awards

1.3.1 General terms and conditions 


Within the framework of Star Alliance flight awards you can combine flights by Lufthansa and Star Alliance partners as well as other airline partners within one award. Exceptions to this are the special terms and conditions/special mileage amounts with selected Miles & More airline partners and the special terms.


The destinations and service classes available in the relevant regions are determined by the Lufthansa timetable and that of the other Miles & More airline partners applicable at the time of booking. The availability of flight awards may vary according to the date, season and destination. Individual awards may be unavailable at certain times.

Flight awards are always exclusive of taxes, fees and airline surcharges. These are invoiced separately. Please note that taxes, fees and airline surcharges in the USA may amount to as much as 1,000 dollars, depending on the service class booked (First/Business/Premium Economy/Economy).

Open-jaw flights (outward and return flight airports are not the same) are permitted. With regard to the number of miles required, half the mileage amount applies in each case. Further information about this is available from your local Miles & More Service Team.

1.3.2 Stopovers and connecting flights

Please consult your local Miles & More Service Team about the current terms and conditions for stopovers and connecting flights.

1.3.3 "Round the World" flight awards

A "Round the World" flight award ticket includes one crossing of the Atlantic and one crossing of the Pacific. There must be at least ten days between the commencement of the first and completion of the last long-haul flight.

A "Round the World" flight award ticket remains valid for twelve months from the date of issue. The final flight segment must be commenced no later than the last day of validity of the award.

You can obtain further terms and conditions for this flight award, such as the maximum number of segments and stopovers, from your local Miles & More Service Team. The booking of a “Round the World” flight award is only possible via your local Miles & More Service Team.

1.4 Reduced flight awards and upgrade awards

You can find information about reduced flight awards and upgrade awards in sections 3 and 4 of these terms and conditions.

2. Terms and conditions of booking

The following terms and conditions of booking apply to the booking of flight awards:

2.1 Redeeming miles

The number of miles required for your flight award is calculated based on a return flight in the selected award zone, the chosen service class (First, Business, Premium Economy or Economy) and the advance booking period. A one-way flight award (cf. section 1.1 of these terms and conditions) is calculated at 50% of the miles required for a return flight.

75% of the miles for a standard round-trip flight award are required for a flight award for children aged between two and eleven years (up to the age of 12 years, cf. section 1.2 of these terms and conditions). Infants who do not occupy a seat (cf. section 1.2 of these terms and conditions) only pay taxes, fees and airline surcharges.

The miles required for booking flight awards will be deducted from your mileage account once the booking is completed.

Any taxes, fees and airline surcharges incurred will be charged separately. Alternatively, for domestic and cross-border award flights in Europe (with the exception of Miles & More members resident in Poland) the taxes, fees and airline surcharges can also be settled in miles (with the exception of rebooking and cancellation charges, etc.).

You can also pay taxes, fees and airline surcharges using SEPA direct debit if you are resident in Germany and have a valid current account with a German banking institution.

2.2 Advance booking period and ticket validity

Your flight awards can be booked up to 361 days before the departure date required. Flight awards are valid up to twelve months from the date of issue.

Your flight award can be booked and issued up to two hours before departure (exception: up to two days before departure with Eurowings).

2.3 Rebooking, Cancellation
 

A charge of €50 per person and rebooking (or the equivalent value in a foreign currency) will be made for rebooking a flight award. You can only change the date and time of the flight when you rebook. It is not possible to change the route. Please note that rebookings may lead to additional costs or partial refunds for taxes, fees and airline surcharges.

In the event of a cancellation, you can choose between the following two alternatives:

2.3.1 Alternative 1

With the first alternative, only the taxes and fees are refunded. Miles and airline surcharges are not refundable. You do not incur any additional costs. If you have paid the taxes, fees and airline surcharges at a flat rate using miles, the airline surcharges are equivalent to 10,000 miles. This means that in the event of cancellation the amount paid in miles for taxes, fees and airline surcharges are reimbursed less an amount of 10,000 miles.

2.3.2 Alternative 2

Bei der zweiten Alternative werden zusätzlich zu den Steuern und Gebühren auch die Meilen und die Zuschläge der Fluggesellschaft erstattet. Im Gegenzug werden Ihnen 50 Euro pro Person und Stornierung berechnet (bzw. Gegenwert in Fremdwährung). Diese Art der Rückerstattung wird nur auf Ihren ausdrücklichen Wunsch hin vorgenommen. Derzeit können Sie eine online gebuchte Flugprämie nur über Ihr regional zuständiges Miles & More Service Team stornieren oder (soweit zulässig) umbuchen.

2.3.2 Alternative 2

In the second alternative, the miles and airline surcharges are refunded in addition to the taxes and fees. In return, you will be charged €50 per person and cancellation (or the equivalent value in a foreign currency). This type of refund will be made only at your express request.

At present, you can only cancel or (where permitted) rebook a flight award you have booked online via your local Miles & More Service Team.

Please note that in the event of the partial use of a flight award, taxes and fees will only be refunded pro rata. Miles will not be refunded. This also applies when you have paid the taxes, fees and airline surcharges at a flat rate using miles.

2.4 Transferability and booking for a third person

A flight award is not transferable once issued. According to section 2.4.8 of the Terms and conditions of participation, it is prohibited to sell, exchange or offer award documents for auction. Miles from different mileage accounts cannot be transferred or combined with each other, cf. also section 2.3.1 of the Terms and conditions of participation.

You can book flight awards for friends and family without accompanying them on the flight. Flight awards that are passed on to third persons must be booked by you personally. The relevant mileage amount will be deducted from your mileage account, cf. section 2.4.8 of the Terms and conditions of participation.

2.5 Special rules for status customers - Companion Award

Senators and HON Circle Members have the option of booking a Companion Award. Companion Awards are available on the following airlines: Air Dolomiti, Austrian Airlines, Brussels Airlines, Croatia Airlines, Discover Airlines, Eurowings, LOT Polish Airlines, Lufthansa, Lufthansa City, Luxair and SWISS. The Miles &  More member and the companion must commence the trip together when using a Companion Award. The companion will get 50% off the flight award. Companion Awards are not available in combination with reduced-price flight awards (e.g. Fly Smart, mileage bargains and Early Bird, etc.) or children’s flight awards.

2.6 Tickets

You receive an electronic ticket when you book using flight awards.

2.7 Invoicing

Invoicing is not permitted.

3. Reduced flight awards

You have the option of booking reduced flight awards. These are Fly Smart awards, mileage bargains or other promotions for flight awards that may be offered. These are governed by the following terms and conditions. In addition, the terms and conditions of booking set out in section 2 apply, unless stipulated otherwise below.

3.1 General terms and conditions of booking for reduced flight awards

Reduced flight awards can only be booked if seats are available in the booking class relevant for reduced Miles & More flight awards on the desired route. Reduced flight awards are exclusive of taxes, fees and airline surcharges, i.e. these are calculated and charged to your credit card separately. Companion Awards for Senators and HON Circle Members are not available with reduced flight awards (see section 2.5 of these terms and conditions). This also applies to children’s flight awards and one-way flight awards (see sections 1.1 and 1.2 of these terms and conditions).

Reduced flight awards with connecting flights:
With connecting flights, the next available flight is always selected automatically. There is no free choice of connecting flight, even via your local Miles & More Service Team.

Rebooking / Cancellation:
Reduced flight awards cannot be rebooked. In the event of cancellation, the fees and taxes paid will be refunded. Miles and airline surcharges are not refunded. If you have paid the taxes, fees and airline surcharges at a flat rate using miles, the surcharges are equivalent to 10,000 miles. This means that in the event of cancellation, you will be reimbursed the number of miles paid, subject to a deduction of 10,000 miles.

Ticket validity:
The maximum ticket validity is one month from the commencement of your journey.

3.2. Fly Smart awards

Fly Smart awards can be acquired for fewer miles than regular flight awards and are therefore subject to special terms and conditions which you can view here. Fly Smart flight awards can only be booked online and are not subject to further reductions.

3.2.1. Terms and conditions of booking

Fly Smart flight awards can only be booked subject to availability. You can book online in Economy and Business Class (only European routes) for certain airlines and flight numbers, and only for routes for destinations included in the selection "Airports" in the online flight award booking. You can find the airlines and flight numbers here.

3.2.2. Advance booking period and ticket validity

Booking period:
Between two weeks and two working days before the desired departure date.

Minimum stay:
For Fly Smart awards within the zones Germany and Europe, your earliest possible return flight is the first Sunday after commencing your journey. With Fly Smart awards to intercontinental destinations, your minimum stay is seven days.

3.3 Mileage bargains

Mileage bargains are time-limited offers. They can only be booked on routes or for destinations advertised as a special offer in the relevant Miles & More media. You can find further information online here.

Please note that special terms and conditions apply to travel and booking periods for each mileage bargain. You can find more information on this here.

3.4 Other reduced flight awards

Other reduced flight awards which may be offered on miles-and-more.com are governed by the terms and conditions stated.

3.4.1. Buchungsbedingungen

Early Bird Flugprämien können nur mit vorbehaltlicher Verfügbarkeit gebucht werden. Das Angebot gilt auf Flügen von Austrian Airlines, Lufthansa und SWISS, sowie auf allen europäischen Strecken und auf ausgewählten interkontinentalen Reisezielen ausschließlich in der Economy.

3.4.2. Vorausbuchungszeitraum und Ticketgültigkeit

Buchungszeitraum:

Mehr als 30 Tage vor Abflug.


Mindestaufenthalt:
4 Tage oder frühester Rückflug am ersten Sonntag nach Reisantritt.

3.5 Sonstige ermäßigte Flugprämien

Für sonstige auf miles-and-more.com angebotene, promotionale Flugprämien gelten die im Angebot angegebenen Bedingungen.

4. Upgrade awards 

With upgrade awards, you can fly in a higher travel class with certain airlines, booking classes and flight numbers.

You can find the airlines, booking classes and flight numbers, together with information about whether online booking is available and other terms and conditions, here.

Upgrades cannot be redeemed with bookings for code-share flights and flight awards. Your reservation must take place under the flight number of the company operating the flight.

An upgrade with an infant is only possible with certain airlines. You can find it here.

All the terms and conditions that apply to the ticket originally issued also apply in conjunction with the booking of an upgrade award. An upgrade award in each case only applies to the route covered by a flight coupon for the ticket. An upgrade certificate is valid for a period of twelve months.

4.1 Terms and conditions of booking
 


An upgrade can only be booked from the travel class of the ticket booked to the next-higher travel class. You can also book an upgrade directly from Economy Class to Business Class with Austrian Airlines, Brussels Airlines, Discover Airlines, Lufthansa, Lufthansa City, LOT Polish Airlines and SWISS. The amount of the upgrade award depends on the booking class of the ticket. Please note that the mileage amounts quoted apply to one leg, i.e. one flight voucher. If more than one leg or voucher is required for the trip, the mileage amounts will be added together.


To qualify, you must be in possession of a fully paid flight ticket, for example via lufthansa.com. Award tickets are excluded. All flight segments for which you wish to book an upgrade must therefore have been confirmed beforehand in the relevant lower travel class. Upgrades can only be booked in Premium Economy Class, Business Class or First Class, and are subject to availability.

Upgrades for domestic flights within a European country are only available in combination with upgrades on intercontinental flights and are already included in the upgrade award for the intercontinental flight.

 

Upgrades to Premium Economy are generally only offered on intercontinental flights with Austrian Airlines, Brussels Airlines, Discover Airlines, LOT Polish Airlines, Lufthansa and SWISS.

You can also make a waiting list booking for upgrades with Austrian Airlines, Brussels Airlines, Discover Airlines, LOT Polish Airlines, Lufthansa, Lufthansa City and SWISS (incl. LX operated by WK). It is not always possible to book upgrades online for group bookings. Please contact your local Miles &  More Service Team for this.

4.2 Advance booking period and payment

You can book an upgrade up to three hours before departure for flights with Austrian Airlines, Brussels Airlines, Discover Airlines, LOT Polish Airlines, Lufthansa, Lufthansa City and SWISS, providing you have not already checked in. Times may vary from place to place depending on various factors (e.g. waiting times).

5. Other conditions

In addition to the aforementioned terms and conditions, the terms and conditions of participation (and the terms and conditions of carriage of the operating airline) always apply.

We are not obliged to take part in arbitration proceedings and unfortunately we are also unable to offer you the opportunity to participate in such proceedings.