What is the service card number, and why do I need it?

Your service card number is a 15-digit number you receive when you register. For example, it may start with 9999 (without advertising consent), 9920 (without frequent flyer status), 9922 (Frequent Traveller), 222 (Senator) or 333 (HON Circle Member).

You’ll find the number in your confirmation of registration, in your Miles & More account (website/app), on your credit card (if available) and at Austrian Airlines, Brussels Airlines, Lufthansa and SWISS.

Each number also has a personal PIN. You can set this up when you register. If you’ve forgotten it, you can request a new PIN.

The service card number is used to identify Miles & More members in lounges, at Worldshop, with partners and when contacting the Service Team.

If you lose it, please use the contact form to send us a copy of a certified document with the reference “Lost service card number”. Verification may take a few weeks, as your details will be carefully checked for security reasons.

When your status changes, only your service card number changes; your PIN stays the same.