How to redeem miles
You can redeem your miles for a world of awards as soon as you earn 3,000 miles. For example, discover exclusive items in Worldshop, or book a hotel or rental car. Or continue to earn miles, and take off with an Award Flight from 9,000 miles.
Read on for more information about redeeming miles, where you can spend your miles and a step-by-step guide to achieving your dream award.
Redeem miles for Award Flights and upgrades2
You can use the miles you’ve earned for an Award Flight. Simply select your dream destination, and redeem your miles when you book. Alternatively, you can treat yourself to an upgrade to a higher booking class, then lean back and enjoy your flight.
It works like this
Select your Award Flight on our website or in our app.
Book your Award Flight, and redeem your miles.
Enjoy your Award Flight.
Offset your carbon footprint with miles
You can use your miles to protect the climate in our app. By offsetting your flight’s carbon emissions, you’ll be supporting the use of sustainable aviation fuel (SAF) and helping climate protection projects.
It works like this
Open the app, and enter your login details.
Go to “News” at the top, then select “My Challenge” and open “mindfulflyer”.
Click on “Offset flights”, and select one or all of your flights.
Choose how you’d like to offset your flight’s carbon emissions and use your miles, then confirm payment.
You’ll get a virtual badge that you can share on social media to encourage others to join in.
Redeem miles on your travels
Treat yourself to a dream holiday by redeeming miles for a rental car or hotel with one of our partners. Go to the Spend miles section, find the perfect offer from one of our hotel or rental car partners, and make even more of your trip.
It works like this
Choose your travel partner on our website or in our app. You’ll then be forwarded directly to the partner website.
Book your hotel or rental car, and redeem your miles.
Enjoy your dream award.
Book via the travel portal of our partner Hotels & Cars by Rocket Travel by Agoda to get even better deals.
It works like this with Hotels & Cars by Rocket Travel by Agoda
Open the Hotels & Cars by Rocket Travel by Agoda portal on our website, and you’ll immediately be redirected.
Choose your offer, and redeem miles for all or part of the amount.
Enjoy your dream award.
Donate miles
Use your miles to support projects undertaken by help alliance, the charitable aid organisation of the Lufthansa Group. Donate miles, for example, to help provide schooling for children in Africa and India or medical care for families.
It works like this
Go to our website, and select the project you’d like to donate miles to.
Log in with your service card number, and enter the number of miles you wish to donate.
Your donation will go straight to the project of your choice through help alliance.
Redeem miles in Worldshop
You can redeem miles for any of the products in Worldshop. Here you’ll find an extensive range of handy travel accessories, high-quality electronics, homeware and sports equipment, fashion, cosmetics and much more. Best of all, you’ll discover exclusive aviation products that can only be found in Worldshop.
It works like this
Select your dream award at worldshop.eu or in one of our Worldshop stores at the airport.
Redeem miles for all or part of the amount (Cash & Miles).
Enjoy your dream award.
More about redeeming miles
How long are my Miles & More miles valid?
Miles are valid for 36 months from the date you earn them. Unused miles expire at the end of the relevant quarter. Here’s how we’ll let you know when your miles are about to expire:
- The miles that are due to expire at the end of the current and following quarter are shown on your online statement.
- Subscribe to our online newsletter to receive a summary of all the miles that are due to expire at the end of the current quarter approximately two months in advance.
Here’s an example: you took a flight from Frankfurt to New York on 12.12.2021. The miles you earned for this flight will expire after 36 months at the end of the next quarter, so on 31.12.2024.
Where can I find the current Worldshop catalogue?
Browse through the current Worldshop awards catalogue, which you’ll find online as a PDF. Here you’ll discover a wide range of Worldshop merchandise awards you can get with the miles you’ve earned, or with Cash & Miles (euros + miles).
How do I book an Award Flight?
The quickest way to get your Award Flight Ticket is by booking online via the Miles & More website. You’ll find flight connections with almost all of our airline partners, and you can book them straight away.
Your Miles & More Service Team is of course also happy to help you with your booking. To book over the phone, please have your PIN ready for identification purposes.
Tip: if you’d like to know more about our wide range of Award Flights, just take a look at our helpful summary of Benefits when you fly and travel.