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Hello, how can we help you?

Simply solve it yourself with our Self Services

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Our Self Services give you a quick answer to many questions about the world of Miles & More – whenever you want and wherever you happen to be. If you’d like to change your login details, book a flight award online, or get your miles and Points credited retroactively, for example, we’ll explain how step by step.

Getting miles and Points credited retroactively

With Miles & More Self Services in our app, you can easily have your miles and Points for a flight ticket credited retroactively to your Miles & More account. Watch our video to see exactly how this works and what you need to bear in mind when requesting a retroactive credit‭.

Booking flight awards online

With Miles & More Self Services you can book your flight awards online. We explain in our video exactly how this service works and the quickest way for you to book your flight award.

Changing your profile and access details 

With Miles & More Self Services, you can change all the information in your Miles & More profile and your access details - simply and conveniently from anywhere. Our video shows you how this service works and what you need to consider.

Travel Calculator: work out how many miles and Points you’ll earn on flights

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Use the Travel Calculator on our website or in the app to find out quickly and easily how many miles and Points you can expect to earn on a flight.

Points calculator: work out how to achieve frequent flyer status

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With the Points calculator, you can quickly and easily work out how many Points you need to achieve frequent flyer status.

Mileage Pooling: earn miles together

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With Mileage Pooling, you can earn miles together with family or friends. This helps you all achieve your dream award even faster.

Frequently asked questions

How can I book a flight award?

The quickest way to get your flight award ticket is by booking online via the Miles More website. Here you will find flight connections with almost all our airline partners which you can book straight away.

 

In addition, your Miles & More Service Team will, of course, be happy to help you make a reservation. If you wish to book over the phone, please have your PIN to hand for security purposes.

 

Tip: if you would like information about our wide range of flight award offers, simply consult our helpful overview Benefits when flying and travelling.

How long are my Miles & More miles valid?

Your miles are valid for 36 months from the date you earn them. Unused miles expire at the end of the following quarter. Here’s how we’ll let you know when your miles are about to expire:

  • Your account balance on our website or in our app will show you the miles that will expire at the end of the current and the following quarter.
  • You’ll receive a summary of all the miles that are due to expire at the end of the current quarter approximately 2 months in advance via our Miles & More newsletter. You can subscribe to the newsletter here.


    For example: you took a flight from Frankfurt to New York on 12.12.2022. These miles will expire after 36 months at the end of the following quarter, i.e. on 31.12.2025.

Protect your miles from expiry

How long does it take for my miles and Points to appear in my Miles & More account?

The time it takes for miles or Points to be credited depends on whether the credit request is for a flight, a hotel stay, a car rental booking or a purchase. Our partners send us credit requests on a regular basis.

 

Information about retroactive credits

How can I earn miles and Points on flights?

To earn miles and Points on flights with our many airline partners, please provide your Miles & More service card number when booking. The flights must be taken in order to receive the credit. Paying for the trip alone is not sufficient.

 
Certain booking classes do not entitle you to earn miles and Points with Miles & More. We recommend visiting our airline pages for more information before making a reservation.
 
If all conditions are met, your miles and Points will be credited automatically within 7 working days of departure.

Can my miles and Points be credited retroactively?

With Miles & More, you can have miles and Points credited retroactively up to 6 months after the date of activity. Many partners offer the option of submitting a credit request via the relevant online form.