Simply solve it yourself with our Self Services
Our Self Services give you a quick answer to many questions about the world of Miles & More, whenever you want and wherever you happen to be. If you’d like to change your login details, book an Award Flight online or get your Miles and Points credited retroactively, for example, we’ll explain how step by step.
Get Miles and Points credited retroactively
Ihre Zustimmung
Akzeptieren & abspielen
With Miles & More Self Services in our app, you can easily have your Miles and Points for a flight ticket credited retroactively to your Miles & More account. Watch our video to see exactly how this works and what you need to bear in mind when requesting a retroactive credit.
Book Award Flights online
Ihre Zustimmung
Akzeptieren & abspielen
Thanks to Miles & More Self Services, you can book your Award Flights online. Watch our video to see exactly how this works and what you need to bear in mind when using the quickest way to book an Award Flight.
Travel Calculator: work out how many Miles and Points you’ll earn on flights
Use the Travel Calculator on our website or in the app to find out quickly and easily how many Miles and Points you can expect to earn on a flight.
Mileage Pooling: earn miles together
With Mileage Pooling, you can earn miles together with family or friends. This helps you all achieve your dream award even faster.
Frequently asked questions
How do I book an Award Flight?
The quickest way to get your Award Flight Ticket is by booking online via the Miles & More website. You’ll find flight connections with almost all of our airline partners, and you can book them straight away.
Your Miles & More Service Team is of course also happy to help you with your booking. To book over the phone, please have your PIN ready for identification purposes.
Tip: if you’d like to know more about our wide range of Award Flights, just take a look at our helpful summary of Benefits when you fly and travel.
How long are my Miles & More miles valid?
Your miles are valid for 36 months from the date you earn them. Unused miles expire at the end of the following quarter. Here’s how we’ll let you know when your miles are about to expire:
- Your account balance on our website or in our app will show you the miles that will expire at the end of the current and the following quarter.
Subscribe to our Miles & More newsletter to receive a summary of all the miles that are due to expire at the end of the current quarter approximately two months in advance.
For example, you took a flight from Frankfurt to New York on 12.12.2022. These miles will expire after 36 months at the end of the following quarter, i.e. on 31.12.2025.
How long does it take for my Miles and Points to appear in my Miles & More account?
The time it takes for Miles or Points to be credited depends on whether the credit request is for a flight, a hotel stay, a car rental booking or a purchase. Our partners send us credit requests on a regular basis.
How can I earn Miles and Points on flights?
To earn Miles and Points on flights with our many airline partners, please provide your Miles & More service card number when booking. You must fly in order to receive the credit. Paying for the trip alone is not sufficient.
Certain booking classes do not entitle you to earn Miles and Points with Miles & More. We recommend visiting our airline pages before making a reservation.
If all conditions are met, your Miles and Points will be credited automatically within seven working days of departure.
Can my Miles and Points be credited retroactively?
With Miles & More, you can have Miles and Points credited retroactively up to six months after the date of activity. Many partners offer the option of submitting a credit request via the relevant online form.
