Get your dream award quicker together with Mileage Pooling

As part of Mileage Pooling, members of the Miles & More programme can earn and redeem miles together as part of a group called a mileage pool. A mileage pool can consist of a maximum of two adults and up to five children/adolescents. The offer is currently available to members from Belgium, Germany, Austria, Switzerland, Luxembourg, the Netherlands, France, Italy, Denmark, Ireland, Greece, Portugal, Spain, Finland, Sweden, Estonia, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Bulgaria, Romania and Croatia.

Miles & More members resident in Belgium, Germany, Austria, Switzerland, Luxembourg, the Netherlands, France, Italy, Denmark, Ireland, Greece, Portugal, Spain, Finland, Sweden, Estonia, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Bulgaria, Romania or Croatia can participate in Mileage Pooling. If the offer is extended to other markets, we will inform our members in due time.

The minimum number for a mileage pool is two members, with one of the members having reached legal age (18 years old). A mileage pool can consist of a maximum of two adults and five children/adolescents. The children/adolescents must be at least two years of age and not older than 17 years.

No, every Miles & More member may only participate in one mileage pool.

There are no restrictions. Any adult Miles & More member can join forces with another adult member for Mileage Pooling. This means, for example, that friends can earn miles together.

Any adult Miles & More member resident in Belgium, Germany, Austria, Switzerland, Luxembourg, the Netherlands, France, Italy, Denmark, Ireland, Greece, Portugal, Spain, Finland, Sweden, Estonia, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Bulgaria, Romania or Croatia may open a Mileage Pool. Underage Miles & More members cannot set up a mileage pool, but they may be invited to join a mileage pool by their legal guardian or legal representative.

The “Mileage Pooling” function has been set up in your account. An invitation can be made by entering the service card number of the member to be invited under “Invite members”. A maximum of one additional adult and up to five children/adolescents can be invited. If the invited party accepts the invitation, then the pool is considered founded.

Members who have been invited to a mileage pool will receive an e-mail if they have an e-mail address saved in their profile. In addition, an entry is made in your inbox. The entry in the inbox is delayed.

Yes, but only as long as the invitation has not been accepted by the invited member. As long as no acceptance has been received, the invitation can be withdrawn at any time. The “Recall invitation” field is available for this purpose in your account in the “Mileage Pooling” section.

Yes. A rejection is made via the “Reject” field in the invitation.

From the moment a mileage pool is opened and if all prerequisites are met, the award miles of all members of the mileage pool will be added. From then on, adult members of the pool will be shown the total of the award miles pooled in all mileage balance notifications instead of the individual award miles, for example on www.miles-and-more.com, when they access the Lufthansa WorldShop online or on partner websites such as www.lufthansa.com.

You can also view your individual mileage balance in your mileage account, in addition to the pooled mileage balance. Underage pool members continue to see only the individual mileage balance.

After the introduction of Mileage Pooling, it is possible in individual cases that not all communication media, such as the Miles & More newsletter or the Lufthansa Group newsletter, will display the pooled award miles balance and they may continue to display the individual balance instead.

The pooled mileage balance is calculated as the sum of the award miles of the individual pool members. For award miles to be included in the pooled award mileage balance, at least one award mile must be earned via a transaction with a Miles & More partner, such as by booking a flight, by using your credit card or by making a purchase from a programme partner. Award Miles that have not been earned from a partner (such as by registering for the Miles & More newsletter) can only be included in the pooled award mileage balance once this condition has been met.

No, that is not possible. As of the date of opening a mileage pool, the award miles of all members will be added and included in the pool mileage account balance.

No, that is not possible. Miles & More will select the most favourable alternative for members; in other words, the system manages the miles automatically according to the possible expiry date. The award miles closest to expiry are redeemed first across all accounts. In the case of mileage protection, the award miles that were earned first will be the ones redeemed. In addition, protected miles will not be redeemed unless the unprotected ones are insufficient for the desired award. An individual selection of the miles to be redeemed is not possible.

The pool members of the group whose miles were used for the award will receive a notification to this effect in their online mileage account.

The two adult members of the mileage pool can redeem the pooled miles. They can access the miles on equal terms. Minors cannot access the pooled miles, but they can still use their individual award miles for an award request.

No, participating in Mileage Pooling does not affect the validity of miles. However, the award miles belonging to holders of a Miles & More credit card, Frequent Travellers, Senators and HON Circle Members are exempted from mileage expiry.