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General security advice on ‘phishing’

The term ‘phishing’ describes the practice of inducing individuals to reveal sensitive personal data by exploiting a faked relationship of trust. For example, by sending emails with built-in links which direct the recipients to a website on which they are asked to enter access details for their email inbox, online bank account, Miles & More member account or similar. The request for data is often backed up with the implementation of supposed security measures regarding an existing contractual relationship with a company. In fact, however, the messages serve to enable the sender to later read and misuse the data provided. The content or attachment of the phishing email often also includes links or files which look similar to a well-known brand image.



Miles & More never sends emails in which we ask you to enter your user-ID, specifically your PIN or perhaps your access details to your email inbox. Please do not respond to messages with this or similar content. Such a message is not trustworthy. It will not have come from Miles & More.


Only enter your details on the websites of the Miles & More programme and its partners.


The website address is www.miles-and-more.com. Always access the website independently by entering it in your browser’s address bar and never follow any link which has not been made available to you by Miles & More.

Entering access data on unknown sites puts the protection of your data at risk as well as your personal details. It’s possible that the sender of the email also operates the unknown website and can read the data you enter in order to then use it on Miles & More programme websites or other websites. Your computer may also be infected with viruses or Trojans. This too can compromise the safety of your data, especially the data saved in your Miles & More member account. Ideally you should delete phishing emails without opening them; in any event you should never click on any link provided or open any attachments.

If you believe that you have already responded to a phishing message, we recommend that you first change the password to your member account. Then contact us immediately so that your member account can be suspended if necessary. For contact details, please click on ‘Contact by phone’ or ‘Contact by email’ on our website.

As spammers succeed time and again in getting through to email addresses unauthorised, email inboxes are hardly protected against such unwanted emails. In accordance with data protection legislation, Miles & More will never pass on your details without your consent, so it may be therefore that you do not receive spam messages in the inbox which you have set up for communication with Miles & More. However, we advise you to always keep a careful eye on your incoming mail.