Mileage Pooling - Terms and Conditions
Mileage Pooling is an offer from Miles & More GmbH (“MMG”) for members of the Miles & More programme (“members”). Unless stipulated otherwise, the following Terms and Conditions apply to the use of Mileage Pooling. The Miles & More terms and conditions of participation always apply in addition to the Terms and Conditions below.
Eligibility for participation
With Mileage Pooling miles can be earned and redeemed jointly within a defined group (“mileage pool”). A mileage pool may comprise a maximum of two adults (at least 18 years of age) and up to five children/young persons (at least two years old - no older than 17) (“members”). The minimum number for a mileage pool is two members, with one of the members having reached legal age (18 years old). Each member may participate in one mileage pool only. Any attempt made by a member to register for more than one mileage pool may lead to their exclusion from any further participation.
Mileage Pooling is an offer for selected countries only. Miles & More members resident in Belgium, Germany, Austria, Switzerland, Luxembourg, the Netherlands, France, Italy, Denmark, Ireland, Greece, Portugal, Spain, Finland, Sweden, Estonia, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Bulgaria, Romania or Croatia can participate in Mileage Pooling. MMG reserves the right to check the address, country and age of applicants. Any breach of these rules for admission to Mileage Pooling may lead to exclusion from participation in mileage pooling.
Creating a mileage pool
Mileage Pooling is only offered by MMG online.
A mileage pool can only be opened by a member of legal age. The opening of a mileage pool takes place in the logged-in area of the online account. After acceptance of these Terms and Conditions, the mileage pool founder can invite one other adult and up to five children/young persons to their mileage pool. The invitation is made by entering the Miles & More service card number of the member to be invited. The person making the invitation may only use this service card number with the permission of the member being invited. The invited member will be informed of the invitation via an entry in his/her inbox or by email. The mileage pool is only created and ready for use once the invitation has been accepted. Children/young persons may only be invited to a mileage pool by their legal guardian(s) or their legal representative(s).
An invitation that has been made but not yet accepted by the member invited can be withdrawn at any time by the member who made the invitation in the logged-in area. Acceptance or non-acceptance of the invitation to the mileage pool can only be made in the logged-in area of the respective member account. In order to accept an invitation, the member invited must accept the terms and conditions of use of Mileage Pooling. As soon as a member has accepted the invitation to Mileage Pooling, the minimum number for a mileage pool has been reached and the mileage pool is open. By entering a mileage pool, the member is consenting to the miles that they have collected themselves being available for redemption in the mileage pool. The legal guardians or legal representatives of under-age members have the responsibility of ensuring that they have the right of use for the respective account and the under-age member’s award miles to be found on it, and that they only use these award miles for the benefit of the account holder.
Administration of the mileage pool and redeeming miles
The adult members in a mileage pool shall be deemed administrators of the mileage pool and administer the mileage pool on equal terms. Thus, the second adult to join the mileage pool may likewise make further invitations until the maximum size of the mileage pool has been reached.
From the moment of opening a mileage pool, the award miles of all members of that mileage pool will be added together and displayed to the administrators of the mileage pool as a total in all mileage balance displays (e.g. online account, WorldShop, partner websites) - instead of as individual award miles. Award miles not earned with partners of the Miles & More programme (e.g. those earned for newsletter registrations) can only be included in the mileage pool if the member has also earned award miles through earning activities with a Miles & More programme partner. The administrator(s) can fully dispose of the total of all award miles belonging to members using all channels for the redemption of awards. Children/young persons have no access to the pool miles but continue to have access only to independently earned miles - in accordance with programme rules.
When award miles are used to redeem an award, the award miles due to expire first will be those deducted first. In the case of mileage protection, the award miles first collected will be the ones deducted.
Where Extend Miles is used by members of a mileage pool it should be noted that the validity of the miles of all pool members that are about to expire is extended according to the time at which the miles were earned. That means: if the miles of different members expire in the relevant quarter, with Extend Miles the oldest of the miles in the pool that are about to expire are extended by at least 36 additional months and credited to the account of the Extend Miles user. This is irrespective of the account in which they were previously held.
The individual mileage balance of members will continue to be displayed in the account statement of each respective member. Furthermore, the display of award redemption requests is extended in the online mileage account: if members’ award miles are drawn upon, the number of these member award miles will be displayed. Members whose award miles are debited during an award redemption request also receive a corresponding entry in their online mileage account.
Making changes to a mileage pool
A member may leave a mileage pool at any time. An appropriate feature is available for this purpose in the member’s online account. The member de-registering from a mileage pool will keep the miles that he/she has earned and that have not yet been redeemed and/or expired on his/her individual member account. After leaving a mileage pool, members are excluded from founding a new mileage pool or from joining another mileage pool for a period of six months. Furthermore, the place in the mileage pool that the member has left is also blocked for six months.
When a member of a mileage pool reaches his/her 18th birthday, he/she will be automatically removed from the mileage pool. There is no blocking period in this case, however, with the result that this member may found a mileage pool of his/her own or join another mileage pool or the previous mileage pool - insofar as a place for an adult member is available.