General terms and conditions of use for MilesPay

In order to use MilesPay, a credit card must be registered once in the Mastercard system during the MilesPay registration process. Only one credit card can be stored per member.
You can replace a registered credit card with another approved credit card or remove it entirely from MilesPay at any time in the settings. Once a credit card has been successfully removed, it is only possible to register the same credit card again after 24 hours have passed.

A mileage redemption amount must be specified each time before you activate MilesPay for your next credit card payment. The mileage redemption amount is the maximum amount to be applied to the purchase amount on the next credit card payment. It can be set in fixed, preset amounts or individually via manual entry and shows the corresponding equivalent in euros next to the mileage amount. The minimum amount of redeemable miles communicated by MMG in the MilesPay app applies.

The maximum amount of miles redeemable for a credit card payment is limited by the number of miles available to the member in their Miles & More mileage account. Members of a mileage pool can also redeem the miles available in the pool for MilesPay in accordance with the terms and conditions of Miles & More Mileage Pooling. Overdraft facilities granted to status members cannot be used for MilesPay.

MilesPay can be activated for the next credit card payment once a mileage redemption amount has been successfully set.

When MilesPay is activated for the next credit card payment, a timer displays the remaining time during which the credit card payment must be made in order to redeem the specified mileage amount. The timer, and therefore the activation, can be cancelled at any time. Miles will not be redeemed for the next credit card payment after cancellation or when the activation has expired.

To redeem the set mileage redemption amount, the credit card registered for MilesPay must be used to pay for the desired purchase. Payment can be made using a physical card or a digital wallet.

To ensure miles are redeemed when paying with a physical card in-store or using a mobile card reader, the credit card must be inserted (chip and PIN) or the magnetic stripe swiped (swipe and PIN), depending on the retailer terminal.

Online payments can be made as usual by entering your credit card number during the online retailer’s payment process.

Payments – including contactless payments – can be made as usual with your digital wallet (e.g. Apple Pay, Google Pay).

Credit card payments made in connection with MilesPay will initially always be charged to your credit card for the full purchase amount in euros. The equivalent amount of successfully redeemed miles will usually be credited to your credit card within two to three working days. The redeemed mileage amount will not increase your current credit card limit.

If you set the mileage redemption amount higher than is necessary for the next credit card payment, only the miles required for this will be redeemed and the full purchase amount will be credited to your credit card account.

If you set the mileage redemption amount lower than is necessary for the next credit card payment, only the selected mileage amount will be redeemed and only the purchase amount paid with miles will be credited to your credit card account.

If the euro purchase amount is less than the minimum mileage redemption amount currently valid and displayed in the MilesPay app, no miles will be redeemed and the euro purchase amount will continue to be charged in full to your credit card.

For credit card payments in a foreign currency, the euro billing amount on your credit card is always used to calculate the miles to be redeemed.

You can return your purchases in accordance with the statutory right of return and receive a corresponding refund in euros from the retailer. It is not possible to refund or retroactively reverse the miles already redeemed.