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All you need to know about your Miles & More service card number, personal identification number (PIN) and your user ID and password

As soon as you have successfully registered with Miles & More, you can avail of all our frequent flyer programme services using your valid service card number and the corresponding personal identification number (PIN). Both numbers also serve as your log-in for your personal online area.


If you should ever forget your PIN, you can request it again quickly and easily at Forgotten PIN. You can change your PIN here. 

However, if you have forgotten your card number, please contact your Miles & More Service Team.

In addition to your card number and PIN, you have the option of setting up a user ID and a password to use as your log-in. You can request a new password . If you have forgotten your user ID, please use your service card number and PIN to access your mileage account online. You will then find your user ID in your profile.