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Benefits when you fly

Star Alliance Biometrics

Star Alliance’s biometric face field recognition allows you to make your way through security and boarding quickly and with almost no contact. In the future, all it will take is a single glance from you – without a boarding pass or smartphone. As a Miles & More member on an Austrian, Lufthansa or SWISS flight, you can benefit exclusively from this offer at Frankfurt, Munich, Vienna and Zurich airports.

This is how to register with Star Alliance Biometrics

Registration only takes a few minutes and must be completed at least 24 hours before departure. For this, you need a valid passport and the latest version of the Miles & More app.

 

Download or open the Miles & More app

Select the "Star Alliance Biometrics" menu item, and consent to the disclosure of your name and Miles & More service card number to Star Alliance Biometrics. You will then be re-directed to the Star Alliance app.

Create profile

Consent to the collection of your biometric data and its use at the airport for identification purposes in the Star Alliance app.

Set up a six-digit PIN and your security question for your biometric profile.

Take photos

Take a photo of yourself that will later be used for identification at the airport. 

In addition, please take a photograph of your passport for the one-time comparison of your data.

Set settings

Set your personal preferences for the use of your biometric data. 

At the end of your registration, your entries will be validated. You will then receive notification of your successful registration in the Star Alliance app.  

FAQs

The biometric face field recognition of Star Alliance gives you speedy and almost contactless access to security screening and boarding – without the need for a boarding pass or smartphone. You will find all important questions and answers about registration, during the trip and data protection, here. 

Registration and login

Why isn’t my registration with Star Alliance Biometrics working?

There can be several reasons why your registration doesn’t work. Please also note the following points when registering:

 

  • The name in your Miles & More profile does not match the name on your passport.
  • The photograph taken for registration is very different from the one in your passport.
  • The lighting of your selfie is inadequate. It is best to take the photo against a white background.
  • Your country of origin does not allow access to the biometric data in your passport (for example, China or Russia).
  • Liveness detection has failed. Star Alliance Biometrics uses this to check whether it is really a person who is being photographed to prevent the creation of fake profiles.
  • You have not yet reached the minimum age of 18.

 

If the above reasons do not help, please contact Star Alliance directly. To do this, go to settings in the Star Alliance app, and select the "Send Feedback" function. You can then contact the relevant service centre.

Can I also register with my airline ID?

Star Alliance Biometrics is a Star Alliance product. For this reason, you can only register with a Miles & More service card number. If you don’t have a Miles & More profile yet, you can register free of charge. 

Do I have to re-register with Star Alliance Biometrics for each flight?

You only need to register once to use Star Alliance Biometrics on a permanent basis. As Star Alliance Biometrics identifies you using your Miles & More service card number, simply enter this when booking your next flight.

Please note: A new registration is required stating your valid service card number if your status changes. 

Do I have to re-register if I have received a new service card number due to a change of status?

No, a new registration is not required if you receive a new Miles & More service card number as part of a status change.

Can I also register for Star Alliance Biometrics if I do not have a valid passport?

No, to register you need a valid passport. Registration is not possible with your ID card.

Is there a minimum age for using Star Alliance Biometrics?

You can use Star Alliance Biometrics from the age of 18. 

Why is the “Star Alliance Biometrics” menu item not displayed in the Miles & More app?

Please make sure that you have the newest version of the Miles & More app installed. If this is not the case, perform an update.

Why do I have to assign a PIN in the Star Alliance app?

The six-digit PIN that you have chosen protects your biometric profile in the Star Alliance app. The existing passwords for your Miles & More account will not be changed by this.

Who can I contact with questions or feedback about Star Alliance Biometrics?

Go to settings in the Star Alliance app, and select the "Send Feedback" function. You can then contact the relevant service centre.

What can I do if the login to my biometric profile isn’t working?

If you cannot remember either your PIN or the answer to your security question, please contact Star Alliance directly. To do this, go to settings in the Star Alliance app, and select the "Send Feedback" function. You can then contact the relevant service centre.

At the airport

What does biometric identification by Star Alliance Biometrics entail at the airport?

Biometric identification by Star Alliance Biometrics is used to verify the identity of passengers at the airport by matching photographs of the face taken at the airport with photographs already stored.

 

Simply look into the camera at a designated biometrics contact point at the airport (currently at security checkpoint and boarding access points). Photographs that are taken to match your identity and are of good quality are additionally stored in your biometric profile. Up to five photos can be stored to improve identification.

 

Facial recognition also works when you are wearing your mouth and nose covering. If the pattern is unusual, there may be problems with identification.

 

You will be notified if any input from you is required at any of the contact points.

How do I recognise the access points equipped with Star Alliance Biometrics?

You will recognise the biometric access points from the Star Alliance Biometrics logo above the gate and the equivalent floor markings.

Can I do without my boarding pass entirely with Star Alliance Biometrics?

Please always have your boarding pass with you despite Star Alliance Biometrics because there may be contact points where you still need it (e.g. border controls).

Do I still have to have my ID card or passport with me with Star Alliance Biometrics?

Your biometric profile with Star Alliance Biometrics does not replace ID checks at the airport. Please have your passport / ID card with you at all times.

Why can’t I be biometrically identified at the airport?

There may be various reasons why you cannot (can no longer) be biometrically identified at the airport:

 

  • The airport does not support Star Alliance Biometrics. 

Overview of airports that offer biometric identification

  • The access point you have chosen does not yet support Star Alliance Biometrics. Currently, the technology is available at security checkpoints and boarding. If this is the case, you will be asked to scan your boarding pass as usual.
  • The airline you are flying with does not yet support Star Alliance Biometrics.

Overview of Star Alliance Biometrics partners

  • The terms and conditions may have changed and your consent is still pending. Please check the messages in your biometric profile in the Star Alliance app.
  • To be able to use the biometric service at the airport, please quote your service card number when booking. Otherwise your biometric profile cannot be identified.
  • In the case of a last-minute booking or last-minute check-in, your flight booking may not yet have been synchronised with Star Alliance Biometrics.
  • If you have received a new Miles & More service card number due to a change in status, it is possible that this information has not yet been synchronised with Star Alliance Biometrics. Remember, you have to re-register for Star Alliance Biometrics with your new service card number. Updated service card numbers are synchronised every 24 hours. If this is the case, please be patient.
  • If you are wearing a cap, sunglasses or scarf, or if the camera is disturbed by strong backlighting, you may not be identified. If your outward appearance has changed considerably since you registered for Star Alliance Biometrics, this could also be a reason for non-recognition.

 

If none of these reasons apply to you, please contact Star Alliance directly. To do this, go to settings in the Star Alliance app, and select the "Send Feedback" function. You can then contact the relevant service centre.

What happens if I cannot be biometrically identified at an access point?

If biometric identification does not work at one of the access points, you will be asked to scan your boarding pass as usual.

Data protection

What personal data does Star Alliance store?

To optimise the identification process, Star Alliance stores up to five photographs of you. Your service card number and the expiry date of your passport are also stored.

 

Your validated service card number is linked to your biometric profile to later identify you as a passenger at the airport.

 

In addition, your name is needed to match the name on your passport with the name of your Miles & More account. Your name is deleted after successful matching and not stored by Star Alliance. Matching with your booking is only made via your service card number.

Why are my name and service card number being transferred to the Star Alliance app?

The Star Alliance app needs your validated service card number to link it with your biometric profile to later identify you as a passenger at the airport.

 

Your name is only needed to match the name on your passport with the name in your Miles & More profile. Your name is deleted after successful matching.

Can I view the photographs stored in my biometric profile?

Star Alliance Biometrics stores up to five photographs of you to optimise facial recognition. You cannot view the saved photos. You only have access to your biometric profile, which contains, among other things, your settings for the use of your data.

Where is the personal data in my Star Alliance Biometrics profile stored?

Star Alliance Biometrics is a Star Alliance product. Accordingly, it is Star Alliance that stores your data. In the European zone, your data is stored in a Microsoft Azure Cloud in compliance with GDPR regulations. The Lufthansa Group has no access to the data in your biometric profile. When identifying yourself at the airport, Star Alliance Biometrics provides the Lufthansa Group contact points with your boarding pass information.  

How do I log into my biometric profile?

You can log into your biometric profile at any time in the Star Alliance app under "Profile". To do this, you will need your service card number as well as the six-digit PIN you set when registering.

 

If you do not have your service card number available, you can also start login using the Miles & More app – provided you are already logged into the Miles & More app. In this case, your service card number will be transmitted to the Star Alliance app, and you do not have to log in manually.

 

How can I control the use of my data?

You can restrict the use of your biometric profile using the following parameters:

 

  • Airline / Star Alliance Biometrics partner
  • Airport

 

You can change the settings at any time in your biometric profile within the Star Alliance app.

What can I do if the login to my biometric profile isn’t working?

If you cannot remember either your PIN or the answer to your security question, please contact Star Alliance directly. To do this, go to settings in the Star Alliance app, and select the "Send Feedback" function. You can then contact the relevant service centre.

Why am I always logged out of my biometric profile in the Star Alliance app?

Your biometric profile contains sensitive data that Star Alliance Biometrics wants to protect in the best way possible. For this reason, you are logged out automatically after your session has expired. Using your profile again requires a new login. 

Can I delete my biometric profile in the Star Alliance app?

You can delete your biometric profile at any time. To do this, go to "Profile Management" in your biometric profile in the Star Alliance app. If you delete your biometric profile, you will no longer be able to make use of biometric identification.

Will my photographs be stored at the airport even if I don’t want to use the service?

No, no photographs are stored at the biometric access points if you are not registered for Star Alliance Biometrics.

The security of your data is important to us, and for this reason it is transmitted to Star Alliance Biometrics fully encrypted. For more details, please see our Privacy Policy for Star Alliance Biometrics.

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