Star Alliance Biometrics
Star Alliance’s biometric face field recognition allows you to make your way through security and boarding quickly and with almost no contact. In the future, all it will take is a single glance from you – without a boarding pass or smartphone. As a Miles & More member on an Austrian, Lufthansa or SWISS flight, you can benefit exclusively from this offer at Frankfurt, Munich and Vienna airports.
This is how to register with Star Alliance Biometrics
Registration only takes a few minutes and must be completed at least 24 hours before departure. For this, you need a valid passport and the latest version of the Miles & More app.
Download or open the Miles & More app
Select the "Star Alliance Biometrics" menu item, and consent to the disclosure of your name and Miles & More service card number to Star Alliance Biometrics. You will then be re-directed to the Star Alliance app.
Create profile
Consent to the collection of your biometric data and its use at the airport for identification purposes in the Star Alliance app.
Set up a six-digit PIN and your security question for your biometric profile.
Take photos
Take a photo of yourself that will later be used for identification at the airport.
In addition, please take a photograph of your passport for the one-time comparison of your data.
Set settings
Set your personal preferences for the use of your biometric data.
At the end of your registration, your entries will be validated. You will then receive notification of your successful registration in the Star Alliance app.
FAQs
The biometric face field recognition of Star Alliance gives you speedy and almost contactless access to security screening and boarding – without the need for a boarding pass or smartphone. You will find all important questions and answers about registration, during the trip and data protection, here.
Registration and login
Why isn’t my registration with Star Alliance Biometrics working?
Can I also register with my airline ID?
Do I have to re-register with Star Alliance Biometrics for each flight?
Do I have to re-register if I have received a new service card number due to a change of status?
Can I also register for Star Alliance Biometrics if I do not have a valid passport?
Is there a minimum age for using Star Alliance Biometrics?
Why is the “Star Alliance Biometrics” menu item not displayed in the Miles & More app?
Why do I have to assign a PIN in the Star Alliance app?
Who can I contact with questions or feedback about Star Alliance Biometrics?
What can I do if the login to my biometric profile isn’t working?
At the airport
What does biometric identification by Star Alliance Biometrics entail at the airport?
How do I recognise the access points equipped with Star Alliance Biometrics?
Can I do without my boarding pass entirely with Star Alliance Biometrics?
Do I still have to have my ID card or passport with me with Star Alliance Biometrics?
Why can’t I be biometrically identified at the airport?
What happens if I cannot be biometrically identified at an access point?
Data protection
What personal data does Star Alliance store?
Why are my name and service card number being transferred to the Star Alliance app?
Can I view the photographs stored in my biometric profile?
Where is the personal data in my Star Alliance Biometrics profile stored?
How do I log into my biometric profile?
How can I control the use of my data?
What can I do if the login to my biometric profile isn’t working?
Why am I always logged out of my biometric profile in the Star Alliance app?
Can I delete my biometric profile in the Star Alliance app?
Will my photographs be stored at the airport even if I don’t want to use the service?
The security of your data is important to us, and for this reason it is transmitted to Star Alliance Biometrics fully encrypted. For more details, please see our Privacy Policy for Star Alliance Biometrics.
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