When will I get my new service card after I have achieved or renewed a status?

If you’ve exceeded the threshold to achieve Frequent Traveller, Senator or HON Circle status, you can view your new status and your new service card directly in the app or in your profile at miles-and-more.com. Your physical card will automatically be produced and sent at the same time. This takes approximately two weeks within Germany; for delivery to other countries, longer delivery times are to be expected.

If you already have a status and have now renewed it, you’ll receive your new card with the extended validity shortly before your current card expires. The new card also appears in the app once the current one expires. Please note that in the case of a renewal, a new card is not issued immediately after you’ve exceeded the threshold.

Tip: regardless of whether you’ve achieved or renewed a status, you can access your service card at any time in the Miles & More app.