Do you have questions about your upcoming flight or our services? Or would you like to refund your ticket or calculate the price of a rebooking? If you're on your way to your flight and need quick answers to your questions, don't hesitate to get in touch with your trusty digital assistant on swiss.com/chat.
To resolve certain concerns that the chat assistant cannot, customers can now seamlessly continue chatting with a live agent. Service agents take over the chat already started and handle the requests of our guests directly and live in English and German.