There may be several reasons why your boarding pass cannot be scanned. In order to avoid difficulties when scanning your boarding pass, please note the following:
- Make sure that there is an adequate contrast ratio on your screen. If the ambient light is not sufficient enough, switch on the phone’s torch.
- Ensure that the barcode / QR code on your boarding pass is in the centre of the scanner so that it can be scanned without any problems.
- Verify that the barcode / QR code is intact and therefore readable, as any damage or low quality in resolution or printing might affect the success of the scan.