Accessibility statement for the Miles & More mileage bargains website

This accessibility statement applies to the Miles & More website published at https://www.meilenschnaeppchen.de/.

As a company, we endeavour to make our websites, mailings and mobile applications fully accessible in accordance with the provisions set out in the German Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz, BFSG) and the Ordinance to the Accessibility Improvement Act (Verordnung zum Barrierefreiheitsstärkungsgesetz, BFSGV) for implementing the European Accessibility Act (Directive [EU] 2019/882 on the accessibility requirements for products and services).

The accessibility requirements result from the Ordinance to the Accessibility Improvement Act (BFSGV).

The specific requirements for accessibility have been implemented in accordance with Section 14 BFSG in conjunction with Section 3(1) BFSG of the Ordinance to the Accessibility Improvement Act (BFSGV).

As a strong brand and loyalty programme of the Lufthansa Group, Miles & More offers over 36 million members access to an exclusive world of more than 175 international partners spanning the entire travel chain and all areas of everyday life. Earning and redeeming miles for awards, and earning Points to achieve frequent flyer status are at the core of this varied programme and its offers, including attractive perks and exclusive travel benefits.

The specific technical measures are based on WCAG 2.1 Level A and AA.

Compliance with the aforementioned requirements has been verified via external assessment (the content was assessed by an external organisation that is not involved in designing and developing the product).

People with disabilities were involved in the accessibility assessment.

With respect to the compliance level represented by WCAG 2.1 Level A and AA, the Miles & More mileage bargains website has the status “partly compliant”.
 

The following content is not fully accessible:
 

• With a few exceptions, our website is consistent with compliance levels A and AA of the Web Content Accessibility Guidelines (WCAG) 2.1. The following content is not fully accessible:
  
  Accessibility of older PDFs may not be guaranteed.
• In our interpretation of success criterion 3.1.2 “Language of Parts”, a change of language is indicated for blocks of text but not for individual words.
• We are currently working on providing fully accessible charts.
• We are using gender-neutral language. This may currently cause problems when screen readers are being used.
  
  We are continuously working on improving our company website. Unfortunately, due to the sheer volume of material, we have not yet been able to make all digital content and services fully accessible. We are doing our best to swiftly remove all identified barriers for people with disabilities.

The accessibility of our website has been tested and found to be compatible with the following browsers: Google Chrome, Firefox and common screen readers. Our tests are based on the following usage statistics: https://webaim.org/projects/screenreadersurvey10/

Furthermore, we recommend using the latest versions of browsers and screen readers to ensure the best possible results.

If you would like to give us feedback on the accessibility of the Miles & More mileage bargains website, please contact our Miles & More Customer Service.