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How to book a flight award

Man on airport escalator – Redeem award miles for a flight award of your choice

A flight award is any type of flight that you can book with your award miles. No matter whether it’s for yourself or for other people, who don’t even have to be members of the Miles & More programme.

Book your flight award conveniently online

We’ll explain step by step in this video how to book flight awards online for yourself or someone else.

Step by step to your flight award

Before you book a flight award with one of our 40 airline partners, find out how many award miles you need in the Star Alliance flight award chart. You’ll find the information for the Flex flight award, which already includes the airline surcharges, here

If one of our great value flight awards, such as Early Bird, mileage bargain or Fly Smart, is available for your desired route, this will be automatically displayed when you book online. This way you can’t miss finding the best offer.

It works like this

1.

Log in with your Miles & More profile, and click the flight award booking tile.

2.

Enter your flight route and travel dates, and click on “Search for flights”. The best-value offers will be displayed.

3.

Select outward and return flights, and then click to continue to your shopping cart.

4.

Enter the passenger details, and click to continue to payment. Select the payment method for taxes, surcharges and fees, which you can also settle with miles for flights within Europe.

5.

Book your flight award and pay. You will receive a booking confirmation by email immediately afterwards.

If online booking with your preferred airline is unavailable, please contact your local Miles & More Service Team.

Good to know

You can book your flight award directly online with the following airlines: Austrian Airlines, Lufthansa, SWISS, Eurowings, Eurowings Discover, Aegean, Air Canada, Air China, Air Dolomiti, Air Malta, Air New Zealand, ANA1, Asiana Airlines, Avianca, Brussels Airlines, Cathay Pacific, Croatia Airlines2, Egyptair, Ethiopian, EVA Air, LOT Polish Airlines, Luxair, Olympic Air, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, TAP Air Portugal, Thai Airways, Turkish Airlines, United Airlines and Vistara.

You can book your flight award via your local Miles & More Service Team with the following airlines: Air Astana, Air India, Copa Airlines and LATAM.

Discover our flight award offers
woman using laptop

Book your flights in part with award miles

With Cash & Miles, you can pay for flights with Star Alliance partners, Eurowings and Eurowings Discover, which you book on lufthansa.com, fully or in part with award miles.

woman using laptop

Frequently asked questions about booking award flights

How can I book a flight award?

The quickest way to your flight award ticket is an online reservation via the Miles & More website. Here you will find flight connections with almost all our airline partners, and you can book these straight away. 
 
In addition, your Miles & More Service Team will, of course, be happy to help you make a reservation. For a telephone booking, please have your Miles & More PIN ready to hand for identification purposes. 
 
Tip: If you would like information about our varied flight award offer, simply consult our helpful overview Benefits when flying  and travelling.

Can I cancel or rebook my flight award ticket once it has been issued?

If you wish to cancel your already issued flight award ticket, the award miles will be credited back to your mileage account once the cancellation has been completed. Miles cannot be refunded with reduced flight awards. 
 
It is possible to rebook flight award tickets within the validity period for the ticket. You can change the date and time, but not the route. Tickets for Early Bird and Fly Smart flight awards as well as mileage bargains cannot be changed once they have been issued. 
 
Please contact your Miles & More Service Team if you wish to cancel or rebook a ticket. In both cases, a reduced fee of EUR 25 per ticket will be charged; this amount may vary or there may be no fee with some flight awards.

Your Miles & More Service Team

Current rebooking terms and conditions due to Covid-19 can be found at: 

Covid-19: current information about Miles & More customer service

What does it cost to rebook or cancel an award flight?

You will be charged EUR 50 per ticket to rebook or cancel a flight award. This amount may vary or there may be no charge at all with certain flight awards. Please note also that rebookings may result in additional charges or refunds for taxes, fees and surcharges. 
 
If you wish to rebook or cancel your award ticket, please contact our Miles & More Service Team.

 

Current rebooking terms and conditions due to Covid-19 can be found at: 

Covid-19: current information about Miles & More customer service 

Is an advance seat reservation possible on award flights?

You can reserve a seat for award flights with some airline partners both with online award bookings and when booking via the Miles & More Service Centre. You can also make an advance seat reservation after booking; you can do this quickly and easily online with selected airline partners via your booking summary
 
Whether a reservation is free of charge depends on the conditions of the airline concerned. In the event of an advance seat reservation that requires payment or if no advance seat reservation is available for the airline you have booked via the website or the Miles & More Service Team, please contact the airline directly to book your preferred seat.

1

For flight awards with ANA within Japan, please contact your Miles & More Service Team.

2

Specific mileage amounts apply to particular routes with Croatia Airlines.