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General terms and conditions of Miles & More GmbH for event award tickets

1. Our event award ticket offers

Miles & More GmbH (“MMG”) offers you, as a Miles & More member, limited event tickets for exclusive events in exchange for award miles as part of the Miles & More programme in Germany.
Neither MMG nor Deutsche Lufthansa Aktiengesellschaft, as co-operator of the Miles & More programme, are the organisers of the events offered. MMG is only the intermediary for these events. The organiser is the respective organiser of the event (“organiser”) who is also the issuer of the tickets.


Tickets will be issued to you at the event location and are only valid on the day and/or at the time indicated. As a Miles & More member, you can order one ticket and, depending on the event, a varying number of additional tickets for people accompanying you. The number of additional tickets available for each event is specified in the booking form.


Please note that we always have only a limited allocation of tickets available to us.


The tickets are personal to you and can only be ordered by you as Miles & More member with your primary residence in Germany. They cannot be transferred to a third party. The sale, exchange and auctioning of tickets is forbidden. Additional tickets for accompanying persons can only be used in conjunction with the ticket held by the Miles & More member. Please pay attention, where necessary, to the specific information describing the event in our confirmation email, the ticket description and on the tickets themselves. The organiser's house and usage rules apply.

2. Option Conclusion of contract

Our event awards presentation merely represents a non-binding invitation to you to order tickets. After placing your order you will receive a confirmation e-mail. This is a confirmation of receipt and does not represent a legally binding acceptance of your order. Tickets are allocated in the order that requests are received (priority principle) and may run out in a short period of time. Contracts between the organiser and yourself enter into force with the explicit confirmation of your order in a separate e-mail.

3. Delivery of tickets

The tickets will be given to you at the event location by the Startourguide event agency or by the Miles & More partner company’s representative upon presentation of your confirmation email and proof of identity. Travel to the event is always at your own expense and needs to be organised by you.

4. Exclusion of the right of revocation and return

Under § 312g, para. 2, clause 1 number 9 of the German Civil Code, there is no right of revocation relating to set times for the services provided associated with leisure activities. There is no right of return or exchange. Legal rights accruing from defects remain unaffected by this.

5. Redeeming miles for Miles & More awards

For the redemption of award miles and in order to request awards, the Miles & More terms and conditions of participation are applicable as well as these general terms and conditions.


Please note that booking a ticket is only possible if there is a sufficient balance in your mileage account.

6. Data Protection

MMG processes the personal data provided by you for the purpose of processing your booking. Further information on the processing of your data can be found in our Privacy Policy.

7. Arbitration proceedings

We are not obliged to take part in arbitration proceedings and unfortunately we are also unable to offer you the opportunity to participate in such proceedings.