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Terms and conditions of use for Miles & More Selections

General terms and conditions

Validity of your Select Benefits

As soon as you exceed a mileage threshold, you are eligible to choose from the corresponding Select Benefits for a three month period. After that, the option expires and you are no longer entitled to make use of these Select Benefits. The selection of individual benefits available to you is based on your status at the time you exceed a mileage threshold.

 

If you qualify for the next highest status level during this period, your options for selection will remain valid. They will only expire at the end of the three month period. The same procedure applies at the end of each year, i.e. the three month period remains valid beyond 31 December.

How to order your Select Benefits

Discount gift cards and lounge vouchers: you can order these Select Benefits directly online. After you place your order, your Gift Card will be delivered to your personal inbox. Please bear in mind that delivery to your inbox does not take place directly after your order. There may be up to a 24-hour delay before delivery is made. Lounge vouchers for the Austrian Airlines Business Lounge in Vienna will be delivered to you by post.

eVouchers: you can order this Select Benefit directly online. The eVouchers will be credited to your account without delay and can be used immediately to make a booking.


Exchanging miles: you can make use of this Select Benefit directly online. The deduction of award miles and the credit of status miles will take place directly after your order.

Partner status cards: please order this Select Benefit using the telephone number provided.

Other Select Benefits: there are a number of other Select Benefits you can order by telephone using the number provided, or by contacting your local Miles & More Service Team.

Discount gift cards

Apart e-Shop vouchers

Validity: until 31 December 2019, only available to members resident in Poland
Redemption: please redeem your Gift Card at www.apart.pl.
Your voucher can only be used once and is only redeemable online on www.apart.pl. You cannot redeem it at Apart stores. If the value of your voucher is lower than the purchase price, you pay the difference. If the purchase price exceeds PLN 75, delivery is free within Poland. There are different delivery charges for delivery outside Poland. You can find further information about shipping costs at www.apart.pl.

 

Lufthansa WorldShop discount vouchers

Validity: six months
Redemption: please redeem your discount voucher at www.worldshop.eu.
Only one discount voucher can be used per shopping basket and per customer. Cannot be exchanged for cash. Not valid for special offers, newspapers/magazines, finance or experience awards, and Miles Only items. Your order can be delivered to all 28 countries within the EU, plus Switzerland and Liechtenstein. Customers travelling who are resident outside the EU can have their products delivered conveniently to Frankfurt Airport, even if they are only changing flights in Frankfurt. When selecting your product look out for the Airport Delivery icon on your chosen product. You can find more information about the Lufthansa WorldShop Airport Delivery service and delivery and shipping costs at www.worldshop.eu.

 

SWISS Shop discount vouchers

Validity: six months, only available to members resident in Switzerland
Redemption: please redeem your discount voucher at www.swiss-shop.com.
Only one discount voucher can be used per shopping basket and per customer. Cannot be exchanged for cash. Not valid for special offers, newspapers/magazines, finance or experience awards, and Miles Only items. Please note the delivery options and shipping costs for the country concerned.

Adria Airways vouchers

Validity: six months, only available to members resident in Slovenia
Redemption: please redeem your voucher at www.adria.si.
Your voucher can only be used once and is only valid on flight routes that are operated entirely with Adria Airways. You can only redeem one voucher per person and booking. The value of your voucher is set against the airfare; it cannot be used to cover taxes, charges and additional costs or surcharges.

If the value of your voucher exceeds the airfare, the fare itself is reduced to zero. Any remaining difference can no longer be used. If the air ticket for which your voucher has been redeemed is refunded, you will be refunded the reduced fare for the flight. The precise amount of the refund depends on the terms and conditions that apply to your ticket.

Austrian Airlines vouchers

Validity: until 31.12.2019, only available to members resident in Austria
Redemption: please redeem your voucher at www.austrian.com.
Your voucher code can only be used once and is only valid for flights with an Austrian flight number. These are flights operated by the Austrian Airlines Group and Austrian Airlines code-share flights operated by a partner airline.

Voucher codes are not valid for myHoliday flights or flights with a Star Alliance partner without an Austrian Airlines flight number. The voucher code cannot be used to book open-jaw flights. (Open-jaw flights are flights with a different departure and/or destination airports in the outward and return flight, e.g. Vienna-Frankfurt | Munich-Vienna or Vienna-Frankfurt | Frankfurt-Graz.)

More than one voucher code cannot be combined. The discount is deducted from the total fare. You can find further information in the voucher terms and conditions of Austrian Airlines.

 

Croatia Airlines vouchers

Validity: until 31.7.2019, only available to members resident in Croatia
Redemption: please redeem your voucher at www.croatiaairlines.com.
Your voucher can only be used once and is only valid on air routes that are flown entirely with Croatia Airlines. You can only redeem one voucher per person and booking. The value of your voucher is set against the airfare; it cannot be used to cover taxes, charges and additional costs or surcharges.

If the value of your voucher exceeds the airfare, the fare itself is reduced to zero. Any remaining difference can no longer be used. Your passenger receipt is regarded as the invoice for your air ticket and will only show the reduced airfare.

If the air ticket for which your voucher has been redeemed is refunded, you will be refunded the reduced fare for the flight. The precise amount of the refund depends on the terms and conditions that apply to your ticket.

Swiss International Airlines vouchers

Validity: six months, only available to members resident in Switzerland
Redemption: please redeem your voucher at www.swiss.com.
Your voucher can only be used once for flights operated by SWISS International Airlines . You can only redeem one voucher per person and booking. The currency of your voucher must be the same as the currency used for the flight you booked. The voucher is a reduction on the total fare and is deducted from the total amount. Vouchers cannot be used to buy tickets for small children (under 2 years).

The carrier is SWISS. When you redeem this voucher and purchase a ticket, a contract of carriage comes into effect between you and SWISS providing the booking has been completed correctly on swiss.com or at your travel agency. The contract of carriage is governed by the terms and conditions of carriage of SWISS, which you can view at www.swiss.com. The flight you have booked is subject to the fare terms and conditions seen at the time of booking on swiss.com. The number of seats available on flights is limited. You can view the availability at www.swiss.com.

If the value of your voucher exceeds the airfare, you cannot use the difference against a subsequent booking and it cannot be paid in cash. It therefore expires. If the value of your voucher is lower than your chosen airfare, you can pay the remainder by credit card.

The voucher cannot be paid in cash, is not cumulative and cannot be exchanged or refunded. (Vouchers can only be refunded on bookings for refundable tickets for the same amount. These are not refunded in cash, but by means of a credit note that you can use on another flight booking.)

 

Lounge vouchers

How to order

You can order lounge vouchers from Adria Airways, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS International Airlines directly online.

After you place your order, your voucher will be delivered to your personal inbox. Please bear in mind that delivery to your inbox does not take place directly after your order. There may be up to a 24-hour delay before delivery is made. Lounge vouchers for the Austrian Airlines Business Lounge in Vienna will be delivered to you by post.

Ljubljana Airport Business Lounge voucher

Validity: six months, only available to members resident in Slovenia
Available lounge: Ljubljana Airport Business Lounge
Redemption: on the day of your flight, please present your printed voucher and your boarding pass for an Adria Airways flight to the lounge staff at your departure airport.

Austrian Airlines Business Lounge voucher

Validity: until 31.12.2019, only available to members resident in Austria
Available lounges: Austrian Business Lounges in Vienna
Redemption: this voucher will be delivered to you by post. Please bear in mind the usual delivery times of your local postal service. On the day of your flight, please present your printed voucher to the lounge staff at your departure airport, together with your boarding pass for a scheduled flight operated by Austrian Airlines or Star Alliance, or a scheduled flight booked on an OS flight number which is not operated by a Miles & More Partner Airline.

Brussels Airlines Business Lounge voucher

Validity: six months, only available to members resident in Belgium
Available lounge:
Brussels Business Lounge in Brussels
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with Brussels Airlines or a Star Alliance partner to the lounge staff at your departure airport.

Croatia Airlines Business Lounge voucher

Validity: six months, only available to members resident in Croatia
Available lounge:
Zrinjevac Business Lounge (Zagreb International Airport)
Redemption:
on the day of your flight, please present your printed voucher and your boarding pass for a Croatia Airlines flight to the lounge staff at your departure airport.

LOT Polish Airlines Business Lounge voucher

Validity: six months, only available to members resident in Poland
Available lounge:
LOT Business Lounge in Warsaw
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with LOT Polish Airlines, Austrian Airlines, Brussels Airlines, Lufthansa or SWISS to the lounge staff at your departure airport.

Lufthansa Business Lounge voucher

Validity: six months
Available lounges:
all Lufthansa Business Lounges
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with Lufthansa or a Star Alliance partner to the lounge staff at your departure airport.

Lufthansa Senator Lounge voucher

Validity: six months
Available lounges:
all Lufthansa Senator Lounges
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with Lufthansa or a Star Alliance partner to the lounge staff at your departure airport.

Lufthansa First Class Lounge voucher

Validity: six months
Available lounges:
Lufthansa First Class Lounges in Munich and Frankfurt
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with Lufthansa or a Star Alliance partner to the lounge staff at your departure airport. The voucher entitles you to access to the First Class Lounges in Munich and Frankfurt, use of the limousine service is not included in this benefit. The voucher does not entitle you to access to the First Class Terminal.

Luxair lounge voucher

Validity: six months, only available to members resident in Luxembourg
Available lounges:
Luxair lounges in Luxembourg and Saarbrucken
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with Luxair or a Star Alliance partner to the lounge staff at your departure airport.

SWISS International Airlines Business Lounge voucher

Validity: six months, only available to members resident in Switzerland
Available lounges:
SWISS Business Lounges in Zurich, Geneva, New York (John F. Kennedy, Terminal 4), Chicago (Terminal 5)
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with SWISS or a partner airline to the lounge staff at your departure airport.

SWISS International Airlines Senator Lounge voucher

Validity: six months, only available to members resident in Switzerland
Available lounges:
SWISS Senator Lounges in Zurich or Geneva or the SWISS Arrival Lounge in Zurich
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with SWISS or a partner airline to the lounge staff at your departure airport.

 

SWISS International Airlines First Lounge voucher

Validity: six months, only available to members resident in Switzerland
Available lounges:
SWISS First Lounges in Zurich, Geneva, New York (John F. Kennedy, Terminal 4), Chicago (Terminal 5)
Redemption:
on the day of your flight, please present your printed voucher together with your boarding pass for a flight with SWISS or a partner airline to the lounge staff at your departure airport.

Your partner status cards

Frequent Traveller partner card

Validity: one year, until the end of February the following year
Scope: all Frequent Traveller status benefits are granted

Senator partner card

Validity: one year, until the end of February the following year
Scope: all Senator status benefits are granted, and your partner will receive an eVoucher upon nomination

Other Select Benefits for you

Two eVouchers

Validity: 24 months after your order
Redemption: your two eVouchers will be credited to you immediately after your order.

Exchanging miles

Validity: the status miles you have exchanged will always be credited in the same calendar year you use the Select Benefit miles exchange.
Redemption: you can exchange miles directly online in your status lounge. The ratio for exchanging award miles for status miles is 2:1. The maximum number of miles that can be exchanged is 20,000 award miles for 10,000 status miles. Your exchanged award miles will be deducted immediately after the miles exchange and credited to you as status miles for the current calendar year. If you exceed the qualification threshold for Senator (100,000 status miles) in the course of a miles exchange, you will receive Senator status immediately thereafter.

2-for-1 First Class award

Validity: you can book your 2-for-1 First Class award up to the end of the three month order period. This date is the same as the one you can see in the description of this Select benefit in your lounge in Miles & More Selections.
Redemption: to book your desired flight awards, please contact your local Miles & More Service Team. The usual Terms & Conditions for award bookings apply. In the event of the cancellation of any of the flights you have already booked, there is no re-credit of the selection option to Miles & More Selections. Please note that taxes and fees for the second ticket will apply.

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