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Conditions of Use for Miles & More Selections

General Conditions

Validity of Your select benefits

As soon as you have reached a mileage threshold, the related select benefits are available for three months. After that point, the option expires and you can no longer use those select benefits. The status that you hold at the time of reaching the mileage threshhold is crucial to the select benefit choices.

In the case that you qualify for the next status level within this period, your choices remain the same. They expire after three months. This is also the case at the year’s end – the three-month period may roll into the New Year.

Ordering Your select benefits

Discount coupons, lounge vouchers, Hilton Honors Silver and Gold Memberships: these select benefits can be ordered directly online. Upon placing the order, the voucher will be sent to your personal inbox. Please be aware that the delivery may not take place immediately after you place the order. It can take up to 24 hours until the receipt of the voucher.

eVoucher:
this select benefit can be ordered directly online. eVouchers will be credited immediately to your account and can be used straight away for a booking.

Mileage Exchange:
this select benefit can be used directly online. The deduction and credit of status miles will be made immediately upon order.

Partner Status Card:
please order these select benefits via the specified telephone number.

Additional select benefits:
several additional select benefits can be ordered via telephone under the specified number or at your local Miles & More Service Team.

Your Discount Voucher

Apart e-Shop Voucher

Validity: until 30 June 2019, only valid for members residing in Poland
To redeem:
Redeem your voucher at www.apart.pl. The Voucher is redeemable for Apart merchandise up to the prepaid value of the card. Above that value costumer has to pay the rest. Vouchers can be used only to purchase online at www.apart.pl not in regular stores. Above 75 pln shipment in Poland is complimentary. Outside the Poland prices are calculate differently. Further information can be found at www.apart.pl.

 

Lufthansa WorldShop Discount Voucher

Validity: six months
To redeem:
Reedem your discount voucher at www.worldshop.euufuwbcquasdwyyctawdw.
Only one discount voucher can be used per shopping cart and customer. Payout is not possible. Not valid for special offers, adventure awards, magazine/newspaper awards, finance awards as well as miles-only articles. Delivery of your order is possible to all EU-28 countries, as well as Switzerland and Liechtenstein. Customers that reside outside of the EU can have their goods delivered during travel to the Frankfurt Airport, even if just for a stopover. Look for the airport delivery icon on your chosen item when browsing the product range. More information on Lufthansa WorldShop Airport Delivery Service, as well as costs of shipping and handling can be found at www.worldshop.eu.

SWISS Shop Discount Voucher

Validity: six months, only valid for members residing in Switzerland
To redeem:
Redeem your discount voucher at www.swiss-shop.com.
Only one discount voucher can be used per shopping cart and customer. Payout is not possible. Not valid for special offers, adventure awards, magazine/newspaper awards, finance awards as well as miles-only articles. Please pay attention to availability in your country and shipping fees.

Adria Airways Voucher

Validity: six months, only valid for members residing in Slovenia
To redeem:
redeem your voucher at www.adria.si.
Your voucher is only valid once and only on routes flown entirely with Adria Airways. Vouchers can only be redeemed for one person per booking. The value of the voucher is used toward airfare. It cannot be used to cover fees, taxes, additional costs or surcharges.

If the value of the voucher exceeds that of the airfare, the airfare is set to zero. Any remaining amount cannot be further used. In case of a ticket refund for which a voucher was redeemed, you will be refunded the reduced airfare. The exact amount refunded depends on the terms and conditions of your ticket.

Austrian Airlines Voucher

Validity: until 31.12.2019, only valid for members residing in Austria
To redeem:
redeem your voucher at www.austrian.com.
Your voucher code is only valid once and on flights with an Austrian Air flight number. These are flights operated by the Austrian Airlines Group, as well as Austrian Airlines codeshare flights that are operated by partner airlines.

Voucher codes are not valid for myHoliday flights as well as Star Alliance partner flights without an Austrian Airlines flight number. Voucher codes cannot be used to book open jaw flights. (Open jaw flights are flights with different departure and/or destination airports on flights to and from, e.g., Vienna-Frankfurt | Munich-Vienna or Vienna-Frankfurt | Frankfurt-Graz.)

Multiple voucher codes cannot be combined. The discount will be deducted from the total price. More information can be found in the conditions from Austrian Airlines.

Croatia Airlines Voucher

Validity: until 31.07.2019, only valid for members residing in Croatia
To redeem:
redeem your voucher at www.croatiaairlines.com.
Your voucher is only valid once and only on routes flown entirely with Croatia Airlines. Vouchers can only be redeemed for one person per booking. The value of the voucher is used toward airfare. It cannot be used to cover fees, taxes, additional costs or surcharges.

If the value of the voucher exceeds that of the airfare, the airfare is set to zero. Any remaining amount cannot be further used. Your voucher, which serves as your ticket receipt, only shows the reduced airfare.

In case of a ticket refund for which a voucher was redeemed, you will be refunded the reduced airfare. The exact amount refunded depends on the terms and conditions of your ticket.

SWISS International Airlines Voucher

Validity: 6 months, only valid for members residing in Switzerland
To redeem:
redeem your voucher at www.swiss.com.
Your voucher is only valid once and only for flights operated by SWISS International Airlines. Vouchers can only be redeemed for one person per booking. The currency of the voucher must match the currency of the booked flight. The voucher counts toward the entire price and will be deducted from the total amount. Vouchers cannot be used to purchase tickets for infants (children under two years).

The carrier is SWISS. A contract of carriage is formed by redeeming the voucher and purchasing the ticket, provided the booking has been correctly processed by swiss.com or the travel agent. The terms and conditions of contract of carriage from SWISS apply to the contract of carriage, and can be seen at www.swiss.com. The booked flight is subject to the terms and conditions of the airfare, and can be seen on your reservation on swiss.com. The number of spaces on flights is limited. Their availability can be seen on www.swiss.com.

If the value of the voucher exceeds the airfare, the remaining amount cannot be used toward further bookings or be paid out and thus expire. If the value of the voucher is lower than the chosen airfare, the remaining amount should be balanced by credit card.

The voucher cannot be paid out, combined and cannot be exchanged or refunded. (Voucher refunds of the same amount are only possible when a refundable ticket was booked. These are not refunded in cash, but as credit that can be used toward booking a flight.)

Hilton Honors Silver Membership

Validity: the registration code is valid until 31 March 2019
To redeem:
Please enter the registration code at HiltonHonors.com/2014MilesandMoreSilver.
The offer is only valid once via Select benefits. It can only be used personally and is not transferable. The Honors Silver Membership conferred is valid until 31 March 2020. In order to extend this status, the standard requirements of the Honors programme must be met. Existing Honors members who have already achieved Gold or Diamond status unfortunately cannot profit from this benefit.

Silver Status benefits are subject to availability and vary according to brand. At hotels with resort fees, access to the fitness centre/fitness club may not be free of charge. Bonus points are not taken into account for qualification to any given membership level.

Hilton Honors™ membership, earning Points and Miles™ and the redemption of points are subject to the Honors General Terms & Conditions.

Hilton Honors Gold Membership

Validity: The registration code can be used until 31 March 2019
To redeem:
Please enter the registration code at HiltonHonors.com/2014MilesandMoreGold.
The offer is only valid once via Select benefits. It can only be used personally and is not transferable. The Honors Gold Membership conferred is valid until 31 March 2020. In order to extend this status, the standard requirements of the Honors programme must be met. Existing Honors members who have already achieved Diamond status cannot profit from this benefit.

Honors benefits are subject to availability and vary according to brand. Gold Honors members receive upgrades to preferred rooms at participating Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts and Doubletree by Hilton Hotels & Resorts, subject to availability at check-in. At the discretion of the hotel in question, an upgrade can also include the next highest available room category, a room with a special view, a corner room, a room on a higher floor, a room with additional services or a room on the Executive Floor. Executive suites, villas and special room categories (e.g. “Vista” and “Villa”) are excluded from upgrades at the discretion of the hotel in question.

At hotels with resort charges, some Honors benefits may not be free of charge. Continental breakfast is a My Way benefit at the hotel concerned and can be selected at Conrad Hotels & Resorts, Hilton Hotels & Resorts and Doubletree by Hilton Hotels. Bonus points received as a consequence of basis points are not taken into account for qualification to any given membership level. Further restrictions apply. You can find more information about Honors benefits at Honors.com/MemberBenefits and Honors.com/Terms.

Hilton Honors™ membership, earning Points and Miles™ and the redemption of points are subject to the Honors General Terms & Conditions.

 

Lounge Voucher

How to Order

Lounge vouchers from Adria Airways, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS International Airlines can be ordered directly online.

Upon placing the order, the voucher will be sent to your personal inbox. Please be aware that the delivery may not take place immediately after you place the order. It can take up to 24 hours until the receipt of the voucher. Lounge vouchers for the Austrian Airlines Business Lounge in Vienna will be sent to you via post.

Airport Ljubljana Business Lounge Voucher

Validity: six months, only valid for members residing in Slovenia
Available Lounge:
Airport Ljubljana Business Lounge
To redeem:
present the printed voucher together with your boarding card for an Adria Airways flight to the lounge personnel at the airport on the day of travel.

Austrian Airlines Business Lounge Voucher

Validity: until 31.12.2019, only valid for members residing in Austria
Available Lounges:
Austrian Business Lounges in Wien
To redeem:
these vouchers will be sent via post. Please take into consideration the delivery times of your postal provider. Present the printed voucher together with your boarding card to the lounge personnel at the airport on the day of travel. Boarding cards should be for an Austrian Airlines or Star Alliance-operated flight, or a flight with an OS flight number not operated by a Miles & More partner airline.

Brussels Airlines Business Lounge Voucher

Validity: six months, only valid for members residing in Belgium
Available Lounge:
Brussels Business Lounge in Brüssel
To redeem:
present the printed voucher together with your boarding card for a flight with Brussels Airlines or Star Alliance partner to the lounge personnel at the airport on the day of travel.

Croatia Airlines Business Lounge Voucher

Validity: six months, only valid for members residing in Croatia
Available Lounge:
Business Lounge Zrinjevac (Zagreb International Airport)
To redeem:
present the printed voucher together with your boarding card for a flight with Croatia Airlines to the lounge personnel at the airport on the day of travel.

LOT Polish Airlines Business Lounge Voucher

Validity: six months, only valid for members residing in Poland
Available Lounge:
LOT Business Lounge in Warsaw
To redeem:
present the printed voucher together with a boarding card for a flight with LOT Polish Airlines, Austrian Airlines, Brussels Airlines, Lufthansa or SWISS to the lounge personnel at the airport on the day of travel.

Lufthansa Business Lounge Voucher

Validity: six months
Available Lounges:
all Lufthansa Business Lounges
To redeem:
present your printed voucher together with your boarding card for a flight with Lufthansa or Star Alliance partner to the lounge personnel at the airport on the day of travel.

Lufthansa Senator Lounge Voucher

Validity: six months
Available Lounges:
all Lufthansa Senator Lounges
To redeem:
present your printed voucher together with your boarding card for a flight with Lufthansa or Star Alliance partner to the lounge personnel at the airport on the day of travel.

Lufthansa First Class Lounge Voucher

Validity: six months
Available Lounges:
Lufthansa First Class Lounges in Munich and Frankfurt
To redeem:
present your printed voucher together with your boarding card for a flight with Lufthansa or Star Alliance partner to the lounge personnel at the airport on the day of travel. The voucher entitles you to access the First Class lounges in Munich and Frankfurt; the use of the Limousine Service does not form part of the service. The voucher does not entitle you to access the First Class Terminal.

Luxair Lounge Voucher

Validity: six months, only valid for members residing in Louxembourg
Available Lounges:
Luxair Lounges in Luxemburg and Saarbrücken
To redeem:
present your printed voucher together with your boarding card for a flight with Lufthansa or Star Alliance partner to the lounge personnel at the airport on the day of travel.

SWISS International Airlines Business Lounge Voucher

Validity: six months, only valid for members residing in Switzerland
Available Lounges:
SWISS Business Lounges in Zurich, Geneva, New York (John F. Kennedy, Terminal 4), Chicago (Terminal 5)
To redeem:
present your printed voucher together with your boarding card for a flight with SWISS or a cooperating partner to the lounge personnel at the airport on the day of travel.

SWISS International Airlines Senator Lounge Voucher

Validity: six months, only valid for members residing in Switzerland
Available Lounges:
SWISS Senator Lounges in Zurich or Geneva or SWISS Arrival Lounge in Zurich
To redeem:
present your printed voucher together with your boarding card for a flight with SWISS or a cooperating partner to the lounge personnel at the airport on the day of travel.

SWISS International Airlines First Lounge Voucher

Validity: six months, only valid for members residing in Switzerland
Available Lounges:
SWISS First Lounges in Zurich, Geneva, New York (John F. Kennedy, Terminal 4), Chicago (Terminal 5)
To redeem:
present your printed voucher together with your boarding card for a flight with SWISS or a cooperating partner to the lounge personnel at the airport on the day of travel.

Your Status Card for Partners

Frequent Traveller Partner Card

Period of validity: one year until the end of the subsequent February
Coverage:
all Frequent Traveller status benefits will be granted

Senator Partner Card

Period of validity: one year until the end of the subsequent February
Coverage:
all Senator Status benefits will be granted, with an additional eVoucher for your partner upon promotion.

Your Additional select benefits

Two eVoucher

Validity: 24 months upon completion of order
To redeem:
Your two eVouchers will be credited immediately after the order has been processed.

Mileage Exchange

Validity: the exchanged status miles will always be credited for the calendar year in which you use the select benefit mileage exchange.
To redeem:
You can exchange miles directly online in your Status lounge. The exchange ratio is two award miles for each status mile. The maximum exchange is 20,000 award miles for 10,000 status miles. Your exchanged award miles will be deducted immediately after exchange and converted to status miles for the current calendar year. In the case that you exceed the miles to qualify for Senator (100,000 status miles), this status will take effect immediately.

2 for 1 First Class Award

Validity: Your 2 for 1 First Class award can be booked up until the last day of the three-month booking period. This date corresponds to the date that can be seen in the details of this select benefit in your Lounge of Miles & More Selections.
To redeem:
please book your desired flight award at your local Miles & More Service Team

. Standard conditions apply to the award booking. The award will not be re-credited in your Miles & More Selections in the case of cancellation of a booked flight. Please be aware that tax and fees for the second ticket will be charged.