Miles & More in the time of Corona - what you need to know

We are aware that your options for earning status miles are currently limited. That’s why we are keen to offer you a gesture of our goodwill. We will extend your status by one year to February 2022, if you do not renew your status in 2019 or 2020. If you renew your status by the end of 2020, you will naturally get your usual renewal until February 2023. All eVouchers with expiry dates in 2020 and 2021 will be extended or re-credited and can be used until 31.12.2021.

The goodwill measures in detail

• Earn status miles with your Miles & More Credit Card
• Earn double status miles

We promised to provide you with the simplest and most transparent frequent flyer programme. We regret as much as you do that we are unable to keep this promise on the date originally announced. However, our aim of offering you a simple and transparent frequent flyer programme remains.

Unfortunately, the dynamic nature of the current situation compels us to review the position and as a result we cannot launch the new frequent flyer programme as planned. What this means for you is that the current terms and conditions of the programme  will continue to apply.

It was also announced that complex components of the programme, such as M&M Selections, will be abolished. Is this still the intention?

No, all the components of the current frequent flyer programme, such as Miles & More Selections, Status Stars, the Senator Premium Award and JetFriends, will remain in place.

As a frequent flyer, you enjoy special benefits and services designed to make your experience of flying even more pleasurable. We are aware that at the moment you are unable to make use of some of these benefits to the same degree as you are used to, maybe because the selection of food and drinks offered in the lounges has been greatly restricted due to official requirements or because lounges cannot open at all.    

You can rest assured, however, that we will do everything in our power to once again offer you the service that you expect from us as soon as possible.

We have compiled the most important questions and answers about “Travelling as a frequent flyer” under the following links. As soon as there are any changes, we will update the information for you there online. In this way, you will always be kept up to date.

Under the following links, you can find further information about the comprehensive measures that have been put into place to ensure that you feel good before and during your trip, even during these difficult times.

We promised to provide you with the simplest and most transparent frequent flyer programme. We regret as much as you do that we are unable to keep this promise on the date originally announced. However, our aim of offering you a simple and transparent frequent flyer programme remains.

Unfortunately, the dynamic nature of the current situation compels us to review the position and as a result we cannot launch the new frequent flyer programme as planned. This means for you that the current terms and conditions of the programme will continue to apply.

It was also announced that complex components of the programme, such as M&M Selections, will be abolished. Is this still the intention?

No, all the components of the current frequent flyer programme, such as Miles & More Selections, Status Stars, the Senator Premium Award and JetFriends, will remain in place.

As a frequent flyer, you enjoy special benefits and services designed to make your experience of flying even more pleasurable. We are aware that at the moment you are unable to make use of some of these benefits to the same degree as you are used to, maybe because the selection of food and drinks offered in the lounges has been greatly restricted due to official requirements or because lounges cannot open at all.    

You can rest assured, however, that we will do everything in our power once again to offer you the service that you expect from us as soon as possible.

We have compiled the most important questions and answers about “Travelling as a frequent flyer” under the following links. As soon as there are any changes, we will update the information for you there online. This means you’ll always be kept up to date.

You can find further information via the links below about the comprehensive measures that have been put into place to ensure that you feel good before and during your trip, even during these difficult times.

You can find information about opening times, contact details & more here. We will also continue to keep you informed about any changes here. “Airport Delivery” and “Gate Delivery” services, as well as onboard shopping, continue to be unavailable.

Of course, our web shop is accessible around the clock at worldshop.eu. Here you can choose from almost all 3,000 selected products from more than 200 premium brands. A few products may experience supply bottlenecks at times. More information can be found on the website.

Our shipping partners are complying with all the necessary hygiene and precautionary measures, which means you can place your orders with confidence. The WorldShop customer service is also available as normal and will not hesitate to inform you if there are any delays with the delivery of individual products.

The Miles & More Credit Card can still be used without restrictions to pay for goods and services and earn miles. As well as the regular benefits of a quick and convenient cash-free transaction, the Miles & More Credit Card currently offers a sensible alternative to cash. In addition, most credit cards protect your miles from expiring and offers unlimited mileage validity. You can find more information about mileage protection here.

With the bonus and loyalty programmes of our partners, Miles & More members can also top up their mileage accounts and then exchange the points earned for award miles. You can find all the available offers at Conversion offers.

On the GIFT CARDS BY cadooz platform, Miles & More members can continue to redeem miles for gift cards from over 80 partners - and even earn more award miles when purchasing Gift Cards.

With Mileage Pooling we offer you the chance to pool your miles with those of other members.

The Mileage Pooling function, in which two adults and up to five children can pool and earn their award miles in a virtual account, can still be used without restrictions. This means you can reach your dream award faster together, especially at a time when you don’t fully have the opportunity to earn award miles through travel - whether you do this from the Lufthansa WorldShop, via Miles & More Online Shopping or from over 270 premium partners in the non-air sector. You can create your mileage pool in the app as well as on the website quickly and easily.

Simply extend your mileage protection or transfer miles to another member.

Extend Miles from Loylogic makes it easy for you to extend the validity of your award miles for at least 36 months. To take advantage of this, simply log on to milesandmore.loylogic.com, enter your Miles & More service card number, select the amount of miles you wish to protect and pay with ease by credit card.

With Transfer Miles from Loylogic, award miles can also be transferred to other members for a transaction fee. You can transfer a minimum of 500 and a maximum of 50,000 award miles per calendar year, and these are then valid for 36 months. This offer can also be found independently on milesandmore.loylogic.com.