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Hello, how can we help you?

I didn’t receive an ID verification code when searching for an Award Flight. What can I do?

First, request a new code.

If you still don’t receive a code, please check the following:

  • Is the email address saved in your Miles & More profile correct and up to date?
  • Has the email landed in your spam or junk folder? Move it to your inbox if you’re certain it was sent by Miles & More.
  • Are you able to receive emails? Check your internet connection and make sure your inbox is working properly.

If none of these measures help, please phone our Service Team.