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Miles & More in the time of Corona - What you need to know

Updated on 27.5.2020

The coronavirus crisis has affected the aviation and travel industries to an unprecedented degree. Some travel-related services continue to be possible only to a limited extent.

As Europe’s leading frequent flyer and awards programme, Miles & More intends to play a responsible and supportive role with regard to its members in this difficult and unusual situation. To that end we have put together some practical and relevant information about the programme to clarify which services, added values and partners can be used at the current time.


In this context, we would like to thank our members for the confidence they have shown in us. We will do our utmost to adapt our services and offers to the constantly changing circumstances.

Miles & More customer service

Has your award flight been cancelled by the airline or do you want to rebook it for a different date?

Use our goodwill gestures - and change your booking free of charge. You can find the latest information about rebooking flight awards at Miles & More customer service.

Are you currently experiencing lengthy waiting times on the Miles & More hotline or for a response to your written enquiry?

For some issues we offer you Self Services, which enable you to deal with your question quickly and easily online. For example, at present you can book flight awards online, arrange retroactive mileage credits by photo directly in the app or edit your PIN and contact data yourself via your personal Miles & More account. You can find more detailed information and short how-to videos at Self Services.

Goodwill measures and postponement of the new frequent flyer programme

Does the current situation mean that you are limited in the number of status miles you can earn and are you worried about maintaining your frequent flyer status?

We are aware that your options for earning status miles are currently limited. That’s why we are keen to offer you a gesture of our goodwill. We will extend your status by one year to February 2022, if you do not renew your status in 2019 or 2020. If you renew your status by the end of 2020, you will naturally get your usual renewal until February 2023. All eVouchers with expiry dates in 2020 and 2021 will be extended or re-credited and can be used until 31.12.2021.

What is happening to the new frequent flyer programme announced for the beginning of 2021?

We have decided to postpone the launch of our new frequent flyer programme by one year. This means that the current regulations will continue to apply until 31 December 2021 and that the new system will then begin on 1 January 2022 - and not, as communicated in November, in 2021. You can find further information about this at miles-and-more.com/frequent-flyer.

Offers for earning and redeeming miles at home

Is it currently impossible for you to earn award miles for flying or with our partners when travelling?

We offer countless options for you to earn and redeem miles in your everyday life and from home.

 

Right now, the opportunities to earn and redeem miles with the around 40 airline partners, including the 28 airlines of the Star Alliance, and many partners in the hotel and mobility sectors are more limited than usual. However, step by step, the timetables of Lufthansa Group airlines are being extended. From June, it will once again be possible to book numerous sunny destinations.

As a Miles & More member, you can also continue to benefit from attractive earning and spending opportunities in many other areas of daily life, such as with our partners in the shopping, finance, entertainment and conversion sectors. We will continue to inform you of relevant offers on miles-and-more.com and in the Miles & More app, or by newsletter and direct mail.

Below you can find information and a selection of offers from our Miles & More partners, which you can use with ease from the comfort of your home:

Miles & More Credit Card

The Miles & More Credit Card can still be used without restrictions to pay for goods and services and earn miles. As well as the regular benefits of a quick and convenient cash-free transaction, the Miles & More Credit Card currently offers a sensible alternative to cash. In addition, most credit cards protect your miles from expiring and offers unlimited mileage validity. You can find more information about mileage protection here.

Exchange points for miles

With the bonus and loyalty programmes of our partners, Miles & More members can also top up their mileage accounts and then exchange the points earned for award miles. You can find all the available offers at Conversion offers.

More useful tips about your award miles

Would you like to reach your dream award faster, despite the limited opportunities to earn award miles through travel?

With Mileage Pooling we offer you the chance to pool your miles with those of other members.

The Mileage Pooling function, in which two adults and up to five children can pool and earn their award miles in a virtual account, can still be used without restrictions. This way you can reach your dream award faster together, especially in a time without the full capacity to earn award miles through travel - whether you do this from the Lufthansa WorldShop, via Miles & More Online Shopping or from over 270 premium partners in the non-air sector. You can set up your mileage pool quickly and easily on the app or on our website.

Do you want to ensure that your current award miles will not expire, but you have no wish to spend them just at the moment?

Simply extend your mileage protection or transfer miles to another member.

Extend Miles from Loylogic makes it easy for you to extend the validity of your award miles for at least 36 months. To take advantage of this, simply log on to milesandmore.loylogic.com, enter your Miles & More service card number, select the amount of miles you wish to protect and pay with ease by credit card.

With Transfer Miles from Loylogic, award miles can also be transferred to other members for a transaction fee. You can transfer a minimum of 500 and a maximum of 50,000 award miles per calendar year, and these are then valid for 36 months. This offer can also be found independently on milesandmore.loylogic.com.

Mileage bargains

Do you want to book a mileage bargain?

Despite the very limited number of flights, we will continue to offer you mileage bargains, albeit on a reduced scale for the time being. You will find all current offers as usual on www.meilenschnaeppchen.de.