Miles & More in the time of Corona - What you need to know
Updated on 09.12.2020
The coronavirus crisis has affected the aviation and travel industries to an unprecedented degree. Some travel-related services continue to be possible only to a limited extent.
As Europe’s leading frequent flyer and awards programme, Miles & More intends to play a responsible and supportive role with regard to its members in this difficult and unusual situation. To that end we have put together some practical and relevant information about the programme to clarify which services, added values and partners can be used at the current time.
In this context, we would like to thank our members for the confidence they have shown in us. We will do our utmost to adapt our services and offers to the constantly changing circumstances.
Miles & More customer service
You can find the latest information about rebookings and cancellations on our page Coronavirus - Current information about Miles & More customer service.
Goodwill measures and postponement of the new frequent flyer programme
Does the current situation mean that you are limited in the number of status miles you can earn and are you worried about maintaining your frequent flyer status?
What is happening to the new status programme announced for the beginning of 2022?
Offers for earning and redeeming miles at home
Is it currently impossible for you to earn award miles for flying or with our partners when travelling?
We offer countless options for you to earn and redeem miles in your everyday life and from home.
With around 40 airline partners, including the 28 airlines in the Star Alliance, and many partners from the hotel and mobility sectors, collecting and redeeming miles is currently even more limited than you are used to. The flight schedules of Lufthansa Group Airlines will be adapted to current conditions and demand.
As a Miles & More member, you can also continue to benefit from attractive earning and spending opportunities in many other areas of daily life, such as with our partners in the shopping, finance, entertainment and conversion sectors. We will continue to inform you of relevant offers on miles-and-more.com and in the Miles & More app, or by newsletter and direct mail.
Below you can find information and a selection of offers from our Miles & More partners, which you can use with ease from the comfort of your home: