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Latest security advice

Different phishing e-mails are currently circulating. These e-mails are not trustwurthy and have not been sent by Lufthansa or Miles & More. Please do not disclose any personal details if you receive it. Further information about phishing

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Chat Assistant: Now even more personal

Do you have questions about your upcoming flight or our services? Or would you like to refund your ticket or calculate the price of a rebooking? If you're on your way to your flight and need quick answers to your questions, don't hesitate to get in touch with your trusty digital assistant on swiss.com/chat

Chat Assistant: Now even more personal

To resolve certain concerns that the chat assistant cannot, customers can now seamlessly continue chatting with a live agent. Service agents take over the chat already started and handle the requests of our guests directly and live in English and German.