Miles & More flight awards

As at: 23 November 2017

1. Flight awards
1.1 One-way flight award
1.2 Children’s flight awards and terms and conditions for infants
1.3 Star Alliance flight awards
1.3.1 General terms and conditions
1.3.2 Stopovers and connecting flights
1.3.3 “Round the World” flight awards
1.4 Reduced flight awards and upgrade awards

2. Terms and conditions of booking
2.1 Redeeming miles
2.2 Advance booking period and ticket validity
2.3 Changing bookings and cancellations
2.4 Transferability and booking for a third person
2.5 Special rules for status customers – Companion Award
2.6 Tickets
2.7 Invoicing

3. Reduced flight awards
3.1 General terms and conditions of booking for reduced flight awards
3.2. Fly Smart awards
3.2.1. Terms and conditions of booking
3.2.2. Advance booking period and ticket validity
3.3 Mileage bargains
3.4 Other reduced flight awards

4. Upgrade awards
4.1 Terms and conditions of booking
4.2 Advance booking periods and payment

5. Other conditions


Unless stipulated otherwise, the terms and conditions below apply to the booking and use of Miles & More flight awards (referred to below as “flight awards”). In addition to the terms and conditions below, the Miles & More terms and conditions of participation (referred to below as “Terms and Conditions of Participation”) and the terms and conditions of carriage of the operating airline always apply. You can find the terms and conditions of carriage for flights with Lufthansa Group Airlines (Lufthansa, SWISS, Austrian Airlines, Germanwings and Eurowings) here. For flights with airlines other than those stated, the terms and conditions of carriage of the respective airline apply.

1. Flight awards

You can book flight awards online at lufthansa.com or miles-and-more.com for all flights operated by Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, All Nippon Airways, Austrian Airlines, Avianca, Brussels Airlines, Condor, Croatia Airlines, EgyptAir, Eurowings, EVA Air, LOT Polish Airlines (except Premium Economy Class), Lufthansa, Luxair, Scandinavian Airlines, South African Airways, SWISS and TAP Portugal. Your local Miles & More Team will be happy to help you with booking flight awards with all other Miles & More airline partners and booking flight awards in Premium Economy Class on LOT flights.

Flight awards can be booked providing there are sufficient seats available on the route required and in the relevant booking class to award flights. With regard to the number of award miles required, the current Star Alliance flight awards table shall apply. In addition to the award miles required for the utilisation of a flight award, you must also pay other taxes and charges, the respective payment surcharges payable to the airline companies and any service charges that may apply.

The contractual partner or airfreight carrier is the operating airline with regard to flight services (according to the Airline Code). In this respect, Miles & More GmbH is acting solely as an agent.

A distinction is made between the following flight awards:

1.1 One-way flight awards
It is also sometimes possible to book flight awards for a single route instead of round trip, known as one-way flight awards. You can find details about this under Spend miles or via your local Miles & More Team.

1.2 Children’s flight awards and terms and conditions for infants
Infants (up to the age of two years) travel with you free of charge (exceptions are taxes, fees and surcharges which you have to pay), providing they do not occupy a seat.

In addition, for children aged from two to eleven years of age (up to their 12th birthday), there is a 25% reduction in the number of miles required for a standard flight award. Children’s awards are only offered on flights operated by Adria Airways, Austrian Airlines, Air Dolomiti, Brussels Airlines, Croatia Airlines, Eurowings, Germanwings, LOT Polish Airlines, Lufthansa, Luxair and SWISS.

Booking a flight award for children or infants is only permitted if the child or infant is on the flight accompanied by an adult.

Children’s flight awards and bookings for infants can currently only be booked by telephone via your local service team.

1.3 Star Alliance flight awards
1.3.1 General terms and conditions
As part of Star Alliance flight awards, you can combine flights with Lufthansa and Star Alliance Partners as well as other airline partners within one award. Exceptions to this are the special terms and conditions/special mileage amounts with selected Miles & More airline partners and the special terms and conditions for flight awards in LOT Premium Economy Class.

The destinations and service classes available in the relevant regions are determined by the Lufthansa timetable and that of the other Miles & More airline partners applicable at the time of booking. Changes to the timetable made at short notice may not be covered under the listed mileage amounts and flights. The availability of flight awards may vary according to the date, season and destination. Individual awards may not be available at certain times.

Flight awards are exclusive of taxes, fees and surcharges at all times. These are billed separately and settled by credit card. Please note that taxes, fees and surcharges in the USA may amount to as much as 1,000 dollars, depending on the service class booked (First/Business/Premium Economy/Economy).

Open-jaw flights (place of the outward and return flights are not the same) are permitted. With regard to the number of miles required, half the mileage amount applies in each case. You can obtain further information from your local Miles & More Team.

1.3.2 Stopovers and connecting flights
For stopovers and connecting flights please consult your local service team about the current terms and conditions.

1.3.3 “Round the World” flight awards
A “Round the World” flight award ticket includes one crossing of the Atlantic and one crossing of the Pacific. There must be at least ten days between the commencement of the first and completion of the last long-haul flight.

A “Round the World” flight award ticket remains valid for twelve months from the date of issue. The final flight segment must be commenced no later than the last day of validity of the award.

You can obtain further terms and conditions for this flight award, such as the maximum number of segments and stopovers, from your local Miles & More team. A “Round the World” flight award can also be booked only via your local Miles & More team.

1.4 Reduced flight awards and upgrade awards
You can find information on reduced flight awards and upgrade awards in sections 3 and 4 of these terms and conditions.

2. Terms and conditions of booking

The terms and conditions of booking below apply to the booking of flight awards:

2.1 Redemption of miles
The number of miles required for your flight award is calculated based on a return flight in the selected award zone, the desired service class (First, Business, Premium Economy, Economy) and the advance booking period. For a one-way flight award (cf. section 1.1 of these terms and conditions), this is calculated at 50% of the miles required for a return flight.

For a flight award for children aged between two and eleven years (up to the age of 12 years, cf. section 1.2 of these terms and conditions), 75% of the miles for a regular flight award with return flight are required. Infants who do not occupy a seat (cf. section 1.2 of these terms and conditions) only pay taxes, fees and surcharges.

The miles required for booking flight awards will be deducted from your mileage account once the booking is completed.

Any taxes, fees and surcharges incurred are calculated separately and charged to your credit card. Alternatively, for domestic and cross-border award flights in Europe, the taxes, fees and surcharges can also be settled with miles (excluding fees for changing bookings and cancellations, etc.).*

You can also pay the taxes, fees and surcharges using the SEPA direct debit service if you are resident in Germany and have a valid giro account with a German bank or savings bank.

*Not available for Miles & More members who are resident in Poland.

2.2 Advance booking period and ticket validity
Your flight award can be booked up to 361 days before the departure date required. Flight awards are valid for up to twelve months from the date of issue.

Your flight award can be booked and issued up to two hours before departure (Exception: with Eurowings up to two days before departure).

2.3 Changes to bookings and cancellation
A charge of €50 per person (or the equivalent value in a foreign currency) will be made for rebooking or cancelling a flight award. You can only change the date and time of the flight when you rebook. It is not possible to change the route. Please note that rebookings or refunds may lead to additional charges for taxes, fees and surcharges.

At present, you can only cancel or (where permitted) change your flight award booked online via your local Miles & More Team.

2.4 Transferability and booking for a third person
A flight award once issued is not transferable. According to section 2.4.8 of the Terms and Conditions of Participation, it is prohibited to sell, exchange and offer award documents for auction. Miles from different mileage accounts cannot be transferred or combined, cf. also section 2.3.1 of the Terms and Conditions of Participation.

You can book flight awards for friends and family without accompanying them on the flight. Flight awards passed onto third persons must be booked by you personally. The relevant mileage amount will be deducted from your mileage account. Cf. section 2.4.8 of the Terms and Conditions of Participation.

2.5 Special rules for status customers – Companion Award

Senators and HON Circle Members have the option of booking a Companion Award. With a Companion Award, the Miles & More member and the person accompanying them (companion) must complete the journey together. The companion will receive a discount of 50% on the flight award. Companion Awards do not apply to reduced flight awards (such as, for example, Fly Smart and mileage bargains) and children’s flight awards.

2.6 Tickets
When booking flight awards you will receive an electronic ticket (etix®).

2.7 Invoicing
Invoicing is not permitted.

3. Reduced flight awards

You have the option of booking reduced flight awards. These are Fly Smart awards, mileage bargains or other promotions for flight awards that may be offered. These are governed by the following terms and conditions. In addition, the terms and conditions of booking set out in section 2 apply, unless stipulated otherwise below.

3.1 General terms and conditions of booking for reduced flight awards


Reduced flight awards can only be booked if seats are available in the booking class relevant for reduced Miles & More flight awards on the desired route. Reduced flight awards are exclusive of taxes, fees and surcharges, i.e. these are calculated separately and charged to your credit card. Companion Awards for Senators and HON Circle Members are not available with reduced flight awards (see section 2.5 of these terms and conditions). This also applies to children’s flight awards and one-way flight awards (see sections 1.1 and 1.2 of these terms and conditions).

Reduced flight awards with connecting flights:
With connecting flights, the next available flight is always selected automatically. There is no free choice of the connecting flight, even via your local Miles & More Team.

Rebooking/Cancellation:
Reduced flight awards cannot be rebooked or cancelled. Miles and surcharges are not refundable. Fees and taxes paid will be refunded. If you have paid the taxes, fees and surcharges at a flat rate using miles, the surcharges are equivalent to 10,000 miles.

Ticket validity:
The maximum ticket validity is one month from the commencement of your journey.

3.2. Fly Smart awards

Fly Smart awards can be acquired for fewer miles than regular flight awards and are therefore subject to special terms and conditions which you can view here. Fly Smart flight awards can only be booked online and are not subject to further discounts.

3.2.1. Terms and conditions of booking
Fly Smart flight awards can only be booked subject to availability. You can book online in Economy and Business Class (only European routes) for certain airlines and flight numbers, and only for routes for destinations included in the selection “Airports” in the online flight award booking.

You can find the airlines and flight numbers here.

3.2.2. Advance booking period and ticket validity
Booking period:
Between two weeks and two working days before the desired departure date.

Minimum stay:
For Fly Smart awards within the zones Germany and Europe, your earliest possible return flight is the first Sunday after commencing your journey. With Fly Smart awards to intercontinental destinations, your minimum stay is seven days.

3.3 Mileage bargains
Mileage bargains are temporary offers. They can only be booked on routes or for destinations advertised as a special offer in the relevant Miles & More media. You can find further information online here.

Please note that special terms and conditions apply to travel and booking periods for each mileage bargain. You can find further information on this here.

A minimum stay of one day applies to mileage bargains.

3.4 Other reduced flight awards
Other reduced flight awards which may be offered on miles-and-more.com are governed by the terms and conditions stated.

4. Upgrade awards

For certain airlines, booking classes and flight numbers with upgrade awards you can fly in a higher travel class.

You can find the airlines, booking classes and flight numbers, together with information on booking online and other terms and conditions, here.

Upgrades cannot be redeemed with bookings for codeshare flights and flight awards. Your reservation must take place under the flight number of the company operating the flight.

An upgrade with an infant is only possible with certain airlines. You can find details of these here.

All the terms and conditions that apply to the ticket originally issued also apply in conjunction with the booking of an upgrade award. An upgrade award in each case only applies to the route covered by a flight coupon for the ticket. An upgrade certificate is valid for a period of twelve months.

4.1 Terms and conditions of booking
You can only book an upgrade award for the next highest service class (except Economy to Business with Austrian Airlines, Lufthansa and LOT Polish Airlines, even if Premium Economy is available). The amount of the upgrade award is determined by the booking class of the ticket. Please note: The mileage amounts stated apply to one route, i.e. one flight coupon. If more than one route/coupon is required for the journey, the mileage amounts are added together.

To qualify, you must be in possession of a fully paid flight, e.g. via lufthansa.com, for which the ticket has already been issued. Award tickets are excluded. Thus, all routes for which you intend to book an upgrade must have been confirmed in the lower service class beforehand. Upgrades can only be booked in Premium Economy Class, Business Class or First Class, subject to availability.

An upgrade is only possible on a domestic European flight in conjunction with an intercontinental Business Class upgrade and is then free of charge. Premium Economy upgrades with Austrian Airlines and Lufthansa are generally only offered on intercontinental flights.

With an upgrade, a waiting list booking is also possible with Austrian Airlines, LOT Polish Airlines, Lufthansa and SWISS. Upgrades on group bookings are not always possible online. These can only be requested from your local Miles & More Team.

Special terms and conditions apply to upgrade awards from Premium Economy Class to Business Class with LOT Polish Airlines. Please consult your local service centre. Unfortunately, upgrade awards from Economy Class to Premium Economy Class are currently not possible with LOT Polish Airlines.

4.2 Advance booking periods and payment
An upgrade can be booked for flights with Austrian Airlines, LOT Polish Airlines (not with flights in Premium Economy Class), Lufthansa, SWISS and SN Brussels up to threehours before departure, unless you have already checked in. This period may vary from destination to destination due to various factors (such as waiting periods, for example).

The miles required will be deducted from your mileage account automatically after reservation. With waiting list bookings, the miles will only be deducted on confirmation.

5. Other conditions

In addition to the aforementioned terms and conditions, the terms and conditions of participation (and the terms and conditions of carriage of the operating airline) always apply.

We are not obliged to take part in arbitration proceedings and unfortunately we are also unable to offer you the opportunity to participate in such proceedings.