On flights operated by Adria Airways*, Air Canada, Air China, Air New Zealand, All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Condor*, Croatia Airlines*, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines**, Lufthansa, Luxair*, SAS Scandinavian Airlines, Shenzhen Airlines Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines and United with JP, AC, BR, CA, ET, MS, NH, NZ, OZ, OS, DE, OU, LO, LH, LG, LX, SK, SN, SQ, TP, TG, TK, UA und ZH flight numbers, you can upgrade to the next highest class of service with Miles & More upgrade awards. Not valid for code-share flights.
All the terms and conditions applicable to the original ticket also apply to the booking of an upgrade award. An upgrade award is valid only for the route covered by a flight coupon for the ticket. Upgrade certificates remain valid for twelve months.
* We regret that upgrade awards with these Miles & More airline partners cannot be booked online.
** Unfortunately with LOT, upgrade awards from Premium Economy Class to Business Class cannot be booked online. Upgrade awards from Economy Class to Premium Economy Class are currently not possible either.
4.1 Terms and conditions of booking
Upgrade awards can only be booked for the next highest class of service. The number of miles required to pay for the upgrade depends on the booking class of the ticket. Please note that the mileage levels stated apply to one route, i.e. one flight coupon. If several routes/flight coupons are required for the journey, the mileage levels are cumulative. To book an upgrade award, you must first have booked and fully paid for a flight (with the exception of flight award tickets) through www.lufthansa.com or the Miles & More online platforms for which the ticket must have already been issued. In this way, all routes for which an upgrade is to be booked must be confirmed in advance in the number class. Upgrades can only be booked for confirmed routes and are subject to availability in Business or First Class. On a European domestic flight, an upgrade is only possible in conjunction with an intercontinental flight, and is included free of charge.
Waiting list bookings can be made with an electronic upgrade (eUpgrade) with Austrian Airlines Group, LOT Polish Airlines, Lufthansa and Swiss. Upgrades on group bookings are not always possible online. These can only be requested via your local Miles & More Service Team.
With LOT, special terms and conditions apply for upgrade awards from Premium Economy Class to Business Class. Please find out more about these from your local Service Centre. Unfortunately, upgrade awards on LOT from Economy Class to Premium Economy Class are currently not possible.
4.2 Advance booking time limits and payment
For flights with Austrian Airlines Group, LOT Polish Airlines (not for flights in Premium Economy Class), Lufthansa and Swiss, an electronic upgrade (eUpgrade) can be booked up to three hours prior to departure.This deadline may vary, in some circumstances, from destination to destination, as it can also depend on other factors such as catering orders. The departure must be from a destination at which an eUpgrade is possible. Otherwise an upgrade must be issued in paper form. You can obtain information on these destinations from your local Miles & More Service Team.
If your upgrade award can only be issued in paper form, you must make your reservation at least seven working days before the desired flight date. A booking has to be made at least four or more working days in advance of the desired flight date. The necessary miles will be automatically debited from your mileage account once the reservation has been made. In the case of waiting list bookings, the miles are only deducted when the upgrade is confirmed.
Infants (under two years old) can accompany you free of charge as long as they do not occupy a seat.
4.3 Special upgrade terms and conditions
4.3.1 For Lufthansa, Adria Airways, Air Canada, Air China, Air Dolomiti, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Luxair, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines, United and Condor*