Miles & More

You can book flight awards online at www.lufthansa.com or www.miles-and-more.com for all flights operated by Adria Airways, Austrian Airlines Group, Brussels Airlines, Condor, Croatia Airlines, LOT Polish Airlines, Lufthansa and SWISS.

When booking flight awards with other Miles & More airline partners, your local Miles & More Service Team will be happy to help.

Flight award bookings are subject to seat availability in the booking class relevant for Miles & More flight awards on the desired route.

If you book your flight awards via www.lufthansa.com or www.miles-and-more.com, your ticket will be in the form of an etix®. If the destination airport for the desired return flight is unable to offer an etix® for your flight award, you will receive either a regular, paper ticket or a code to be used at the quick ticket machine.

The destination airport of the outbound flight does not have to be identical with the departure airport of the inbound flight. However, both airports must fall within the same award zone ("open jaw").
For an Summary of all the main terms and conditions of booking, see section 2.

1.1 Same Day awards
If the outbound and inbound flights are between European airports and are scheduled for the same working day, a same day award will apply. For these awards there is a mileage surcharge of 10,000 award miles on the normal flight award price.

1.2 One way flight awards
Flight awards can be booked for only one direction (one way flight awards). Please note that one way flight awards can only be booked on flights operated by Adria Airways, Austrian Airlines Group, Air Dolomiti, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS and cannot be booked online.

To make your booking or to have your queries answered, please contact your local Miles & More Service Team.

1.3 Child awards / infants
Infants (under two years old) can accompany you free of charge as long as they do not require a seat. In addition to this, there is a 25% discount on the number of miles normally required for a flight award for children aged between two and eleven (under 12). Please note that tickets for children and infants (under two years) cannot be booked online.
Child awards are only offered on flights operated by Adria Airways, Austrian Airlines Group, Air Dolomiti, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS.
To book a ticket for a child or infant, please contact your local Miles & More Service Team.

Please note that due to technical reasons infants cannot be booked online. If you are travelling with an infant, kindly contact your Miles & More Servicedesk. All conditions of this promotion will be applicable if you and your infant are booked via our Call Centers.

It is not possible to book a flight award for a child under 12 unless the child is accompanied on the flight by an adult.

1.4 "Round the World" flight awards
- Definition: a "Round the World" flight award ticket includes one Atlantic and one Pacific crossing.
- A maximum of ten segments (maximum of nine connecting flights) is allowed.
- It is not necessary to fly every segment (e.g. you could fly from Frankfurt to Bangkok, sail from Bangkok to Singapore by ship and then fly on from Singapore), but each non-flown segment counts towards the ten segments allowed.
- There must be an interval of at least ten days between the start of the first intercontinental flight and the start of the last intercontinental flight.
- A Round the World flight award ticket remains valid for twelve months once issued. The last flight segment must commence no later than the last day of the award validity.
- A maximum of seven stopovers is allowed.
- No more than two connecting flights are allowed from the same city.
- No more than one international departure and one international arrival are permitted in the country from which you start the Round the World flight award.
- Side trips (detours from the flight route) are permitted.
- Please note that these flight awards can only be booked via your local Miles & More Service Team.

In addition to these specific terms, the General Terms and Conditions for Miles & More flight awards also apply. (See sections 1 + 2)

1.5 Star Alliance flight awards
1.5.1 General Terms and Conditions
- The General Miles & More Terms and Conditions of Participation apply, e.g. as regards flight award ticket validity, booking time limits and periods, issue and rebooking of flight award tickets etc.
- Please note that special terms apply to flight awards booked online. (See section 2.2.5.)
- The destinations and service classes available in the various regions are determined by the timetable of Lufthansa and the airline partners at the time of reservation. Changes of timetable made at short notice may not be covered under the listed mileage levels and connections. The availability of flight awards may vary according to the date, season and destination. Individual awards may not be available at certain times.
- Flight awards are always exclusive of taxes and fees. These are charged and settled separately.
- Simple open-jaw flights (e.g. where the outbound flight destination and the inbound flight departure airport are not identical) are allowed. The number of miles required is calculated with reference to the higher region chosen.
- If the outbound and inbound flights of the flight award are booked in different classes of service, the number of miles required for the entire trip is calculated with reference to the higher class.
- Within the framework of Star Alliance flight awards you can combine Lufthansa and Star Alliance partner flights, as well as other airline partner flights, within one award. Special terms and conditions/particular mileage values with selected airline partners constitute an exception.
- The Star Alliance flight award chart and terms and conditions of participation also apply to flights operated by Adria Airways, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS (outbound and inbound flights on one of these airlines).

The right is reserved to make changes at short notice.

1.5.2 Stopovers
Please contact your local Miles & More Service Team to obtain details of the current terms and conditions.

1.5.3 Connecting flights
Please contact your local Miles & More Service Team to obtain details of the current terms and conditions.

1.6 Lufthansa Private Jet flight awards
1.6.1 Price in miles

The price in miles for a Lufthansa Private Jet flight award depends on the distance flown and the aircraft type and is offered per seat. One passenger can pay for one or more seats. All the seats must be paid for. Only persons who are also passengers on the flight can pay for the seat price in miles. Moreover, passengers who are not paying in miles may also fly.

1.6.2 Cancellation and rebooking charges

Unlike flight awards on Lufthansa scheduled flights, the following cancellation and rebooking charges apply to flights with Lufthansa Private Jet:

- Cancellation and rebooking are free of charge 24 hours or more prior to departure.
-Between 24 and 12 hours prior to departure, 50% of the price in miles is payable.
- If less than 12 hours notice prior to departure is given, 100% of the price in miles is payable.

The normal rebooking and cancellation charges of €50 for normal flight awards do not apply to flights with Lufthansa Private Jet.

Otherwise, the General Terms and Conditions of Business of Lufthansa Private Jet apply.