These are the questions asked most frequently and the related answers for the area in which you clicked. If you cannot find the answer to your question, we suggest that you use your own words for the search.
1. What is a refund service charge?
2. Why does Lufthansa implement a refund service charge (RSC)?
3. What is the refund service charge (RSC) in my specific country?
4. For which type of fares will the refund service charge (RSC) be charged?
5. Why is the RSC not charged for tickets with a fare value higher than 250 EUR (or equivalent in local currency), even if the costs for these refunds are the same?
6. When will I receive my permanent Miles & More plastic card?
7. Can I also log in with my temporary paper card?
8. How can I participate in the Miles & More programme?
9. Do I commit myself to any obligations as a participant in the Miles & More frequent traveller programme? Is participation free of charge?
10. How can I log on to Miles & More to check, for example my mileage account?
11. Forgot your password?
12. Forgot your Miles & More PIN?
13. How are the miles accredited to my account?
14. How can I view my mileage account online?
15. Can I transfer miles onto the mileage account of a further Miles & More participant?
When you are logged in, you will find your exclusive service hotline in your country under "Contact by phone".
