Use of your personal data within the Miles & More programme

We process and use your personal data within the Miles & More programme in order to

  • send you your Miles & More card as well as further information on the Miles & More program
  • inform you about any program enhancements or changes in good time
  • credit your accrued miles to your account
  • send you your Frequent Traveller, Senator or HON Circle card as soon as you fulfill the published criteria
  • check anytime whether you have received the correct amount of miles
  • verify whether the correct amount of miles have been deducted from your account when redeeming an award
  • make offers from the world of Miles & More that are tailored to your interests and needs
  • spare you of information irrelevant to you
  • spare you of having to provide the same information again and again wherever possible

Extent of data collection and data processing

Your personal data

In order to clearly identify you as a Miles & More member and communicate with you as described above, we need a few items of personal data from you. This data is requested when you enrol and consists of your last name, first name, gender, address, date of birth, e-mail address and phone number. In addition, you may also disclose further information on a voluntary basis, for example, a mobile phone number, your preferred correspondence language, your preferred seat and any special menu requirements. You may also agree when you enrol to receive information and the latest offers from Lufthansa, its co-publishers and Miles & More partner companies by e-mail. You can withdraw this consent at any time online, at the Miles & More Service Centre or by contacting the Group Data Protection Officer of Deutsche Lufthansa AG directly. You can also veto the use of your postal address for advertising purposes there.


Programme data

Every time you accrue miles within the Miles & More program the so-called program data is registered and recorded with Lufthansa. The program data is required for the management of your personal Miles & More account as well as the personalized correspondence mentioned above. When accruing miles, the program data contains all information needed to properly designate the mileage credit, such as e.g. flight segment, flight date, flight number, operating carrier and booking class. When redeeming an award, all relevant booking data is registered, e.g. flight segment and flight date in the case of a flight award, etc.. By recording the data it is possible to guarantee proper tracking of all account movements, detailed responses to inquiries and efficient handling of possible complaints.


Joint operators, partners

The operator of the Miles & More programme is Deutsche Lufthansa AG. In certain countries,

- Adria Airways
- Air Dolomiti
- Austrian Airlines
- Brussels Airlines
- Croatia Airlines
- LOT Polish Airlines
- Luxair
- Swiss International Air Lines

are co-publishers of the programme.

If your place of residence is in the home market of a joint operator your personal data will be transmitted to the according partner. The same applies to flights with the corresponding airline. In line with your consent, this data may be analyzed and used by a joint operator of the program for the purposes mentioned above.

The Deutsche Lufthansa AG shall only exchange data with other Miles & More partner companies if necessary for the crediting of miles in partner systems.

As a basic principle, non-airline partner companies (e.g. car rental companies, hotels) do not receive any data from the Miles & More program. However, Lufthansa may provide address data for advertising promotions provided that you have not objected this usage. The promotions are handled via service providers (mailing houses) so that no data is transmitted to the partner companies themselves.


Miles & More Credit Card

If you apply for a Miles & More Credit Card, the card issuer (e.g. in Germany this is Deutsche Kreditbank AG) will require some personal data such as your occupation, marital status, income etc. This data will not be passed on to Lufthansa or to any of the co-publishers.


Data Protection Officer

The Data Protection Officer of Miles & More is the Group Data Protection Officer of Deutsche Lufthansa AG. If you have any questions regarding data protection in the Miles & More programme, please contact:

Lufthansa Group Data Protection Officer
Dr. Barbara Kirchberg-Lennartz
FRA DSB
Airportring
60546 Frankfurt

Or send an e-mail to cgndsb@dlh.de